Effect on financial assessment:

1. How much do you believe incorporating food delivery couriers has impacted your overall
revenue?
A. Significantly increased
B. Increased
C. No significant change
D. Decreased
E. Significantly decreased

2. How would you rate the cost savings achieved through the integration of food delivery couriers?
A. Excellent
B. Good
C. Fair
D. Poor
E. Very poor

3. To what extent do you think food delivery couriers have increased your profitability?
A. To a great extent
B. To a moderate extent
C. To some extent
D. Not much
E. Not at all

4. How satisfied are you with the financial returns generated from using food delivery couriers?
A. Very satisfied
B. Satisfied
C. Neutral
D. Dissatisfied
E. Very dissatisfied

5. How effectively do you think you have managed the financial implications of integrating food
delivery couriers into your business?
A. Very effectively
B. Effectively
C. Moderately effectively
D. Ineffectively
E. Very ineffectively
Effect on efficiency improvement:

1. How has the integration of food delivery couriers affected the speed of order processing in your
establishment?

A. Significantly increased

B. Increased

C. No significant change

D. Decreased

E. Significantly decreased

2. To what extent has courier integration improved the accuracy of order deliveries?

A. Greatly improved

B. Improved

C. No significant change

D. Declined

E. Greatly declined

3. How satisfied are you with the efficiency gains achieved through the use of food delivery couriers?

A. Very satisfied

B. Satisfied

C. Neutral

D. Dissatisfied

E. Very dissatisfied

4. How has courier integration impacted the overall workflow and organization of tasks in your business?

A. Positively

B. Somewhat positively

C. No significant change

D. Negatively

E. Somewhat negatively
5. How effectively have you adapted to changes in operational processes resulting from courier
integration?

A. Very effectively

B. Effectively

C. Moderately effectively

D. Ineffectively

E. Very ineffectively

Effect on challenge identification

1. What operational challenges have arisen from the integration of food delivery couriers into your
business?

A. Increased workload

B. Order accuracy issues

C. Delivery delays

D. Staffing challenges

E. Other (please specify)

2. How well have you been able to identify and address challenges associated with courier integration?

A. Very well

B. Well

C. Moderately well

D. Not very well

E. Not at all

3. To what extent have you encountered difficulties in adapting to changes brought about by courier
integration?

A. Significant difficulties

B. Some difficulties

C. Minor difficulties
D. No difficulties

E. Not applicable

4. How effectively have you communicated and resolved challenges with your staff and management
team?

A. Very effectively

B. Effectively

C. Moderately effectively

D. Ineffectively

E. Very ineffectively

5. How satisfied are you with your ability to manage and overcome challenges stemming from courier
integration?

A. Very satisfied

B. Satisfied

C. Neutral

D. Dissatisfied

E. Very dissatisfied
Effect on revenue generation:

1. How has the integration of food delivery couriers impacted your overall revenue generation?

A. Significantly increased

B. Increased

C. No significant change

D. Decreased

E. Significantly decreased

2. To what extent have you seen an increase in customer spending as a result of offering delivery
services?

A. Significant increase

B. Moderate increase

C. Minor increase

D. No change

E. Decrease

3. How satisfied are you with the additional revenue streams generated from food delivery couriers?

A. Very satisfied

B. Satisfied

C. Neutral

D. Dissatisfied

E. Very dissatisfied

4. How effectively have you utilized promotional offers and incentives to enhance revenue through
courier integration?

A. Very effectively

B. Effectively

C. Moderately effectively

D. Ineffectively
E. Very ineffectively

5. How has courier integration contributed to diversifying your revenue sources and expanding your
customer base?

A. Significantly contributed

B. Contributed

C. Somewhat contributed

D. Minimally contributed

E. Not contributed at all

Effect on financial assessment Agree Strongly Agree Disagree Strongly Disagree
1.How much do you believe
incorporating food delivery couriers
has impacted your overall revenue?

2. How would you rate the cost savings

achieved through the integration of
food delivery couriers?

3. To what extent do you think food

delivery couriers have increased your
profitability?

4.How satisfied are you with the

financial returns generated from using
food delivery couriers?
5. How effectively do you think you
have managed the financial
implications of integrating food
delivery couriers into your business?

Effect on efficiency improvement Agree Strongly Agree Disagree Strongly Disagree

1. How has the integration of food
delivery couriers affected the speed of
order processing in your
establishment?
To what extent has courier integration
improved the accuracy of order
deliveries?
How satisfied are you with the
efficiency gains achieved through the
use of food delivery couriers?
How has courier integration impacted
the overall workflow and organization
of tasks in your business?
How effectively have you adapted to
changes in operational processes
resulting from courier integration?

2. To what extent has courier

integration improved the accuracy of
order deliveries?

3. To what extent do you think food

delivery couriers have increased your
profitability?
4.How satisfied are you with the
financial returns generated from using
food delivery couriers?
5. How effectively do you think you
have managed the financial
implications of integrating food
delivery couriers into your business?