NORWEGIAN AIR ARGENTINA

OFFICE HANDBOOK

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TABLE OF CONTENTS

1. GENERAL INFORMATION

2. OFFICE RULES

3. ACCESS
a. ID Cards
b. Visitors

4. OFFICE LOGISTICS
a. Business cards
b. Meeting room reservations
c. IT Support
d. Printers
e. Kitchen and lunch room
f. Travel

5. SICK LEAVE AND FLEX TIME

a. Sick leave
b. Flex time

6. TRANSPORTATION
a. Parking
b. Public transportation
c. Taxis and remises

7. HEALTH & SPORTS

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1. GENERAL INFORMATION
The head office is located at:
Panamerican Bureau, Torre 3, piso 1

The complex has three addresses:

Pedestrians: Guillermo White 4546, Munro, Buenos Aires, Código postal: B1605 CKE

Cars: Sargento Cabral 3770, Munro, Buenos Aires

For all deliveries and mail, including couriers: Capitan Justo G. Bermudez 4547, Munro, Buenos
Aires, Código Postal: B1605DII

Telephone number: +54 11 5984 2880

Aeropuerto Internacional Ministro Pistarini (Ezeiza) - Autopista Gral Ricchieri s/n, Terminal A, Office
EZE_tapb_0080 (next to counter 1.)

2. OFFICE RULES
Smoking is only permitted in designated areas outside the building.

The company requires that the work performance of employees, vendors, suppliers and visitors not be
impaired using medicines, alcohol, or illegal drugs. The company has zero tolerance for alcohol
consumption.

Visitors must be accompanied at all times.

3. ACCESS
ID CARDS & ACCESS CONTROL

We have two different cards:

Norwegian company ID card: This is used for identification and all staff members should carry their ID
cards. When a new staff member joins NAA, the office manager asks AEIC for a card, which is sent from
Norway.

Building entry card: Each staff member is also issued a building entry card, which allows entry to the
three different entrances, our building, and our office.

Lost or stolen cards must immediately be reported to the office manager.

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VISITORS

When receiving visitors for meetings or other appointments, you can speed up their entry into the
complex by sending their name (and DNI if you have it, but not necessary) to this email address:
pbureauseguridad@simpa.com.ar.

If the guests arrive by car, security will show them the visitor spots outside of the Santander Rio bank.

The employee who’s receiving a guest is responsible for receiving the guest and accompanying the
person at all time.

4. OFFICE LOGISTICS
BUSINESS CARDS

Business cards are a necessary tool for those who deal with outside entities as part of their work. Before
ordering business cards, please secure approval from your line manager or the CEO.

Please read and follow procedure for business cards and create them using the tool in BrandBook. After
downloading the PDF, please send it to the office manager who will send it to the print shop.

MEETING ROOMS

The Argentina Office has several meeting rooms, all of which can be booked through Outlook.

The Salta training room can accommodate up to 24 people. This room is prepared to host training
courses as the IT equipment is already set in place.

Mendoza and Bariloche are prepared for Skype calls. Iguazú and Tucumán are smaller meeting rooms
without permanent technological tools. When not in use, they can be used for quick phone calls that
need privacy.

Whoever organizes the meeting is responsible for clearing away coffee cups and other items after the
meeting is over.

For more information, please contact the office manager.

IT SUPPORT

The IT Department is responsible of the company’s communication and information technology services.
This includes administration of Norwegian’s IT and telephone networks. For any queries or IT issues,
please contact IT Support at itsupport@norwegian.no

Once you contact IT, an IT support specialist will email/call you back to try to find a solution as soon as
possible. Don’t forget to mention the reason you’re contacting IT support in the subject of your email.

Hours:

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Monday to Friday from 06h00 until 24h00
Saturday from 14h00 until 18h00 (UTC+01:00)

PRINTERS

We have two main printers, please click here to access information on how to set them up.

KITCHEN AND LUNCH ROOM

The kitchen is for all of us to use and enjoy; please keep it clean! Make sure you clean your own mug or
put it in the dishwasher and help by putting clean and dry items back in the cupboards.

Same goes for the lunch room: after eating please wipe down the table, remove used plates and glasses,
and throw out any trash.

DUTY TRAVEL

Before any Duty Travel, please fill out the “Travel Authorization Form” to be approved and signed by the
CEO. Click here to access the form.

Duty travel should, to the extent possible, be carried out on Norwegian flights. In the absence of
Norwegian flights, the most cost appropriate alternative should be selected. Travel can be arranged
using the travel agency approved by Norwegian Air Argentina, Biblos (akohan@biblostravel.com). All
Norwegian employees are expected to travel in economy class using the lowest rate when traveling on
behalf of the company.

To control the costs for travel expenses of the company, please plan the trips as far in advance as
reasonably possible. Employees are encouraged to be cost conscious and use public transport where
available.

Travel Insurance for Duty travel is provided AIG through Lifeline Plus Employee Travel Pack.

For more detailed information and guidelines, please consult the Group Policy on business and duty
travel.

REIMBURSEMENT OF EXPENSES

Reimbursable expenses are considered as all reasonable expenses incurred by the employees when
carrying out company business or made on behalf of the company in accordance with Norwegian
policies and shall always be approved by manager, in advance or afterwards, depending on the expense
characteristics.

Those reimbursement requests not approved will not be refunded. All reimbursable expenses made on
behalf of the company must be reported to the company with the receipts or invoices as the only valid
documentation for tax purposes. Reimbursement requests without supporting receipts or invoices will
not be refunded.

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Please use the Expensify app to submit your expense reports.

5. TRANSPORTATION
PARKING

We have 12 spaces, some of which are reserved for directors. The assigned spaces are 99-106. The other
spaces are first come, first serve: 9, 15, 22, located in the basement garage, and 5 on the ground floor of
our building.

PUBLIC TRANSPORTATION

The closest bus stop is by the roundabout where Guillermo White meets Esteban Echeverría; only the
59, 71, and 60 (one of them) stops there. To go to Buenos Aires, there are two stops along the
Panamerican Highway:

Echeverría and Paraná: Semi-express (57, 60, 194) and regular buses (15, 21, 60, 130, 194, 203, 365, 371,
430)

Echeverría and San Lorenzo: Regular buses (15, 21, 60, 71, 130, 194, 203, 365, 371, 430)

TAXIS AND REMISES

We have current accounts with the following remis companies:

Traslados Palacios:
Telephone: 011 4761-8183
Email: trasladospalacios@hotmail.com

We have a current account with Cabify (use the app directly) and with for business related travel and
duty travel:
Remises Universal
Telephone: 011 4105-555
Email: info@remisesuniversal.com
The cars must be booked in advance and cleared with line manager or CEO.

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6. SICK LEAVE AND VACATION POLICY
SICK LEAVE

If the you are unable to attend work due to illness or injury, please notify the company as early as
possible on the first day of absence. You should keep the manager regularly informed of the condition
and the likely date of return to work.

If the absence exceeds 3 consecutive days, you must provide the company with a physician’s certificate
as soon as possible after the seventh day of absence. The employee must provide additional physician’s
certificates to the company as necessary to cover the full period of the continued absence.

If you have any questions or concerns about sick leave, please contact the HR Department.

FLEXIBLE TIME

Norwegian Air Argentina’s flex time policy is available on SharePoint site.

7. HEALTH & SPORTS

SPORTCLUB NORCENTER