SHITTU CHRISTIANA OKE-OGBA STREET, AKURE

CUSTOMER REPRESENTATIVE EXPERT +2347062697078

omotolanijohnson18@gmail.com

PROFESSIONAL SUMMARY

An experienced customer support officer with over 3 years of experience with a strong phone
contact handling and active listening skills. Familiar with CRM such as getresponse, shopify etc.
demonstrated the ability to adapt or respond different types of characters. Possessed excellent
communication and presentation skills and able to multitask, prioritize and effective time
management skill.

CORE COMPETENCES
Interpersonal communication Team-building and leadership
Google Analytics Active listening
Ability to multi-task SPSS
Effective time management
Email marketing

PROFESSIONAL EXPERIENCE
SKYWAY ACCESS GLOBAL
Customer Support Nov 2019- Jan 2021
 Explained company’s product and services to the customers.
 Helped customer to resolve complications involve in using the company’s services.
 Liaised with the organization based on customers’ complaints.

JOBBERMAN NIGERIA
Monitoring And Evaluation Volunteer Dec 2022-Till Date
 Monitored trainings and make detailed report feedback.
 Interviewed participants to get their feedback about the program.
 Analyze data using the SPSS Analysis for detailed reporting.
EDUCATION
B.Sc in Nutrition and Dietetics, Obafemi Awolowo University, ile-ife. 2017-2023
Helen-queensley college, Badagry. 2010-2016
Bia’Montessori School, Badagry. 2004-2010

Trainings
Jobberman soft skill training 2022
Faith Heroic Generation 2022