Operations Management

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GREEN VALLEY COLLEGE FOUNDATION, INC.

Km. 2, Bo.2, Gensan Dr., Koronadal City, South Cotabato FM-DEA-027
SCHOOL OF MANAGEMENT
Issue No.01 Revision No.02
COURSE SYLLABUS Effectively Date: July 10, 2019
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION major in
Financial Management and Marketing Management Page No. Page 1 of 19
Second Semester A.Y. 2020-2021
COURSE TITLE: OPERATIONS MANAGEMENT
COLLEGE VISION:
A leading institution for Leadership Skills and development by 2030: A Community of Value Adding Leaders equipped with Global Competence.
COLLEGE MISSION:
Green Valley College Foundation, Inc. is committed to produce globally competitive skills and leadership discipline through quality education, holistic
learning and sustainable socio-economic development programs that would enable us to build a community of value-adding Leaders.
PROGRAM EDUCATIONAL OBJECTIVES:

The BSBA FM and BSBA MM programs of Green Valley College enable the graduates to:
a) Prepares the students to manage the operations of manufacturing, agri business as well as service enterprises
b) Foster the values of leadership, integrity, accountability and responsibility ; and
c) Demonstrate knowledge and competence in the application of purchases, inventory, production and service quality, logistics, supply chain and
distribution in different forms.
PROGRAM/STUDENTS OUTCOME (SO):

The graduates of BSBA FM and BSBA MM programs of the Green Valley College can:
a) Assume supervisory and/or managerial responsibilities within their organization
b) Pursue graduate studies in business and management
c) Manage a business.
d) Analyze the business environment for strategic direction
e) Prepare Operational Plans
f) Innovate business ideas based on emerging industry
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Course Credits 3
Course This course introduces economic balance that every business organization seeks to achieve; the condition that generally exists that makes
Description achieving the economic balance challenging, the line function that is the core or every business organization, the history and evolution of
operations management and differences and similarities between producing products and delivering services throughout the semester. It also
involves system design and operating decisions related to product and services design, capacity planning, process selection, location
selection, work management, inventory and supply management, production planning, quality assurance, scheduling and project management.
Contact 3 hours/Week
Hours/Week
Prerequisite CBMEC 1- Strategic Management
Course Outcomes At the end of the course, the students should:
1. Demonstrate knowledge of the basic mechanism by which the economic system works, including various approaches to the organization of
production and the allocation of resources;
2. Identify similarities and differences between production and service operations.
3. Demonstrate knowledge of the forecasting, summarize forecast errors and prepare quantitative forecasting technique.
4. Demonstrate knowledge of Product and service design
5. Demonstrate knowledge of the decision theory, and inventory management
6. Demonstrate knowledge of the Supply Chain Management and Management of Quality
7. Understand the ISO 9000 Quality Management System
8. Understand the Six Sigma: Breakthrough to In-Process Effectiveness
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COURSE OUTLINE AND TIME FRAME

Course Content/Subject Matter
Prelim Introduction to Operations Management
Forecasting
Week 1-4 Product and Service Design
Midterm Strategic Capacity Planning for products and services

Process selection and Facility Lay-out
Week 5-8 Supplement to Chapter 5: Decision Theory
Semi-final Inventory Management
Week 9-11 Supply Chain Management
Management of Quality
Finals ISO 9000 Quality Management System
Week 12-15 Six Sigma: breakingthrough to In- process Effectiveness
Alignment of Course Outcomes with Summative Assessment Tasks
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Course Objectives Summative Assessment Task Details

1. Demonstrate knowledge of the basic mechanism Case Studies These tasks are given to evaluate the students’
by which the economic system works, including knowledge and understanding of concepts and
various approaches to the organization of Problem Solving principles of operations management. These are given
production and the allocation of resources; to validate the results of their practical activities and to
prepare them for their professional career.
2. Identify similarities and differences between
production and service operations. Select business industry to be audited and apply Tasks are given to students to apply basic knowledge in
basic principles in operations management. operations management in the local industries and
3. Demonstrate knowledge of the forecasting, recommend important strategy to the owner or director
summarize forecast errors and prepare quantitative Written Examinations (Prelim, Midterm, Semi-Finals of their chosen company.
forecasting technique. and Finals)
4. Demonstrate knowledge of Product and service
design
5. Demonstrate knowledge of the decision theory,
and inventory management
6. Demonstrate knowledge of the Supply Chain
Management and Management of Quality
7. Understand the ISO 9000 Quality Management
System
8. Understand the Six Sigma: Breakthrough to In-
Process Effectiveness
LEARNING PLAN
Desired Learning Course Content/Subject Textbooks/References Teaching and Learning Activities Assessment of Resource Time
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Outcomes (DLO) Matter (TLAs) Tasks (ATs) Materials Table

1. Define the terms 1. Introduction to Opera- Introduction to Operations A brief lecture and guide of the Assignments Books 4 Weeks
operations tions Management Management: Chapter 1 teacher on the topics for the day. (12
management and from Operations Quizzes Case Studies hours)
supply chain. Management, 13th Edition Facilitate a discussion by asking
by Stevenson, 2018 questions to students. Research Videos
2. Identify similarities 2. Production of Goods ver- Papers
and differences sus providing services Facilitate a collaborative activity Magazines
between production where students will reflect on the
and service essence of collaboration by Power Point
operations grouping them to 5 members and let presentations
them have a brainstorming session. Group
3. Summarize the 3. Process Management Reporting
major aspects of
process
mananagement
Case Study
4. Explain the key 4. Operations management Analysis
aspects of and Decision Making
operations
management in
decision making 5. The Historical evolution
5. Discuss the of operations management
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historical evolution of
operations
management
6. Key Issues for today’s
6. Describe the business Operations
current issues in
business that impact
operations
management.
Assignments
Forecasting 1. Features common to all Forecasting: Chapter 3 Library work (students will be
required to do research) Quizzes
1. List features forecast. from Operations
common to all Management, 13th Edition
Direct the students to create Research
forecast and explain by Stevenson, 2018.
outputs. Papers
why forecast are
generally wrong
Instruct students to actively
2. Elements of a good fore- participate by creating a graphic
2. List the elements cast organizers and let them explain in
Group
of good forecast and front of the class.
Reporting
outline the steps in
the forecasting
process. 3. Forecasting and the sup-
3. Summarize ply chain and Forecast ac-
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forecast errors and curacy.

use summaries to
make decisions Case Study
4. Forecast Based on Time Analysis
4. Prepare time series Data
series forecasting a. Naïve method
b. Average method
c, Moving Average
d.Weigthed Average
e. Exponential Smoothing
f. linear trend forecast
g. Regression Analysis
Assignments
Product and
Service Design 1. Introduction of products Product and Service A brief lecture and guide of the Quizzes
1. identify some and services design design: Chapter 4 from teacher on the topics for the day.
reasons for design Operations Management, Research
and redesign of 13th edition by Stevenson, Papers
Facilitate a discussion by asking
products and 2018. questions to students.
services
2. Legal and Ethical Con-

2. Discuss the siderations. Group
Facilitate a collaborative activity Reporting
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importance of legal, where students will reflect on the

ethical, and essence of collaboration by
sustainability grouping them to 5 members and let
considerations in them have a brainstorming session.
product and service
design.
3. Environmental Factors Case Study
3. Explain the and sustainability. Analysis
purpose and goal of a. Cradle-to Grave Assess-
life cycle ment
assessment. b. End-of Life Programs
4. Phases in product De-

4. Briefly describe sign and Development.
the phases in
product design and
development
5. Designing for production
5. Discuss the a. Concurrent Engineering
several issues in b. Computer-Aided Design
product or service c. Production Requirements
design. d. Component Commonal-
ity
Strategic Capacity
4 Weeks
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Planning for Assignments (12

Products and hours)
Services Quizzes
Strategic Capacity Planning Library work (students will be
1. Explain the 1. Capacity Decisions are for products and Services: required to do research) Research
importance of Strategic Chapter 5 from Operations Papers
capacity planning Management, 13th Edition Direct the students to create
by Stevenson, 2018 outputs.
2. Describe the ways 2. Defining and measuring
of defining and capacity
Instruct students to actively
measuring capacity. Group
participate by creating a graphic
Reporting
organizers and let them explain in
3. Name several 3. Strategy formulation
front of the class.
determinants of
effective capacity
4. Discuss factors to 4. Do it in a house or Out-

consider when source it.
deciding whether to Case Study
perform in house or Analysis
outsource.
5. Discuss the major 5. Evaluating Alternatives

considerations a. Cost Volume Analysis
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related to developing b. Financial Analysis

capacity alternatives. c. Decision Theory
d. Simulation.
Assignments
Process selection
and facility Lay-out Quizzes
1. Explain the 1. Process Selection and Product selection and
strategic importance Process types. facility Layout: Chapter 6
Research
of process selection from Operations
Papers
and the influence it Management, 13th Edition
has on the by Stevenson, 2018
organization and its
supply chain.
Group
2. Compare the four 2. Operations Tour: Reporting
basic processing a. Product and Service
types. b. Profiling
c. Sustainable production of
goods and services
d. Lean Process Design.
3. Explain the need 3. Technology Case Study
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for management of a. Automation Analysis

technology b. 3D printing
c. Drones
4. Describe product 4. Strategic resource Orga-

lay-outs and their nization: Facilities Lay-out.
main advantages a. Repetitive processing:
and disadvantages product lay-out
b. Non Repetitive process-
ing
c. Fixed position lay-outs
d. Combination lay-outs
e. Cellular lay-outs
f. Service lay-outs.
5. Designing Product Lay-

5. Solve simply line outs: Line Balancing
balancing problems. a. Some guidelines for line
balancing
b. Other Factors
c. Other approaches
Assignments
Decision Theory 1. The decision process
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1. Outline the steps and causes of poor deci- Quizzes

in the decision sions Supplement to chapter 5:
process Decision theory: Chapter Research
from Operations Papers
2. Describe and use 2.Decision environments Management, 13th Edition
techniques that under certainty and uncer- by Stevenson, 2018
apply to decision tainty. Group
making under Reporting
uncertainty.
3. Decision Trees.
3. Construct a
decision tree and Case Study
use it to analyze a Analysis
problem.
4. Expected value of Per-
4. Compute the fect Information
expected value of
perfect information Assignments 4 Weeks
(12
Inventory Quizzes hours)
Management 1. The nature and Impor-
1. Describe the main tance of Inventories Inventory Management: Research
function of inventory a. Functions of Inventory Chapter 13 from Papers
b. Objective of Inventory Operations Management,
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Management 13th Edition by Stenvenson,

2018
2. Describe the main 2. Requirements for Effec-
requirements for tive Inventory Management Group
effective a. Inventory Counting Sys- Reporting
management tem
b. Demand forecast and
Lead-Time Information
c. inventory Cost Case Study
d. classification system Analysis
3. How much to Order:

Economic Order Quantity
3. Describe the basic Models
EOQ model and its a. Basic EQO model
assumptions and b. Economic production
solve typical Quantity
problems. c. Quantity Discounts
4. Reorder Point Ordering.
4. Describe reorder
point models and
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solve typical
problems
Supply Chain 1. Trends in Supply Chain

Management Management
1. List and briefly a. Risk management and
explain, current Resiliency Supply Chain Management:
trends in supply b. Shortening the Supply Chapter 15 from
chain management Chain Operations Management,
13th Edition by Stevenson,
2. Global Supply Chain 2018
2. Describe some of
the complexities
related to global
supply chains. 3. ethics and Supply Chain
3. Explain the Ethical

issues in supply
chains
Assignments
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Management of 1. The Evolution of Quality

Quality Management Quizzes
1. Define the term
quality as it relates Research
to products and as it Management of Quality: Papers
relates to services 2. The foundations of Mod- Chapter 9 from Operations
ern Quality Management: Management, 13th Edition
2. Explain why The Gurus by Stevenson, 2018
quality is important
and the Group
consequences of 3. Insights on Quality Man- Reporting
poor quality agement
a. Defining Quality
3. Describe and give b. Assessing service Qual-
examples of the cost ity
associated with c. The Determinants of
quality Quality
d. Responsibility for quality Case Study
e. The Cost of Quality Analysis
f. Ethics and Quality Man-
agement
4. Quality Awards
a. The Baldridge Award
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4. Compare the b. The European Quality

quality awards Award
c. The Deming Prize
ISO 9000 Quality ISO 9000 Quality

Management 1. Quality Certification Management System:
System ISO 9000, 14000, 24700 Chapter 11 from Juran’s
1. Describe TQM Quality handbook: The
Complete Guide to
1.Quality and the Supply Performance Excellence,
Chain Seventh Edition by Defeo,
The SIX Sigma: 2017
Breakthrough to In- Six Sigma: Breakthrough to
Process In-Process Effectiveness:
Effectiveness Chapter 15 from Juran’s
1. Describe the Six Quality Handbook: The
Sigma methodology Complete Guide to
Performance Excellence,
Seventh Edition by Defeo,
2017
Suggested Readings and Operations Management with Total Quality Management, McGraw Hill 2019: C & E Publishing, Inc, 839 EDSA South Triangle,
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References Quezon City, Philippines
Course Requirements  Students will be required to complete and pass writing assignments, research projects, test/exams and homework. Students also required to
participate meaningfully and respectfully in classroom discussions and attend class religiously.
 All homework, seatwork and other classroom activities will be graded and therefore impact substantially on the class participation grade.
These shall be done individually or in groups.
Grading System FINAL GRADE: BASE 40%
PASSING GRADE: 75%
Midterm Examination Period 50% Finals Examination Period 50%

Attendance & Participation 20% Attendance & Participation 20%
Quiz, Exercises, Assignments 40% Quiz, Exercises, Assignments 40%
Examination 40% Examination 40%
Classroom Policies 1. Formal lectures, seatwork, individual reports and group dynamics/presentations will be the mode of instruction.
2. Students should print a hard copy of the file for more effective note taking. Small fonts, dirty screens or blurred images should therefore not
be an excuse for non-understanding of concepts or non-class participation.
3. To monitor attendance, the class beadle will check the attendance every after the meeting. It is the responsibility of all students to enter the
google classroom. Failure to do so will be considered a cut. Departure before classes end will also be considered a cut. A maximum of seven
cuts is allowed for the semester.
4. All students shall adhere to the dress code of GREEN VALLEY COLLEGE FOUNDATION, INC. A student violating the dress code will be
forwarded to the office of the PREFECT OF DISCIPLINE/GUIDANCE COUNSELOR and secured admission slip.
5. Eating, texting, listening to audio equipment, use of laptops/notebooks (except during presentations), irrelevant chatting and studying for
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other subjects are absolutely prohibited during classes.

6. Class beadles will be elected who will serve as the liaison between the teacher and the students.
Prepared by: Reviewed by: Noted by: Approved by:
RONEL D. CALAWIS ERIC JASON E. SOMBRERO, MBA ROMEO A. SUSTIGUER, JR., Ed.D NIDA Y. PASTOR, Ph. D.
Instructor School of Management – Program Head College Dean Vice President for Academic Affairs
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GREEN VALLEY COLLEGE FOUNDATION, INC.

COURSE TITLE: OPERATIONS MANAGEMENT

PROGRAM EDUCATIONAL OBJECTIVES:

PROGRAM/STUDENTS OUTCOME (SO):

COURSE TITLE: OPERATIONS MANAGEMENT

COURSE TITLE: OPERATIONS MANAGEMENT

COURSE TITLE: OPERATIONS MANAGEMENT

COURSE OUTLINE AND TIME FRAME

Midterm Strategic Capacity Planning for products and services

Alignment of Course Outcomes with Summative Assessment Tasks

COURSE TITLE: OPERATIONS MANAGEMENT

Course Objectives Summative Assessment Task Details

COURSE TITLE: OPERATIONS MANAGEMENT

Outcomes (DLO) Matter (TLAs) Tasks (ATs) Materials Table

COURSE TITLE: OPERATIONS MANAGEMENT

COURSE TITLE: OPERATIONS MANAGEMENT

forecast errors and curacy.

2. Legal and Ethical Con-

COURSE TITLE: OPERATIONS MANAGEMENT

importance of legal, where students will reflect on the

4. Phases in product De-

COURSE TITLE: OPERATIONS MANAGEMENT

Planning for Assignments (12

4. Discuss factors to 4. Do it in a house or Out-

5. Discuss the major 5. Evaluating Alternatives

COURSE TITLE: OPERATIONS MANAGEMENT

related to developing b. Financial Analysis

3. Explain the need 3. Technology Case Study

COURSE TITLE: OPERATIONS MANAGEMENT

for management of a. Automation Analysis

4. Describe product 4. Strategic resource Orga-

5. Designing Product Lay-

COURSE TITLE: OPERATIONS MANAGEMENT

1. Outline the steps and causes of poor deci- Quizzes

COURSE TITLE: OPERATIONS MANAGEMENT

Management 13th Edition by Stenvenson,

3. How much to Order:

4. Reorder Point Ordering.

COURSE TITLE: OPERATIONS MANAGEMENT

Supply Chain 1. Trends in Supply Chain

3. Explain the Ethical

COURSE TITLE: OPERATIONS MANAGEMENT

Management of 1. The Evolution of Quality

COURSE TITLE: OPERATIONS MANAGEMENT

4. Compare the b. The European Quality

ISO 9000 Quality ISO 9000 Quality

COURSE TITLE: OPERATIONS MANAGEMENT

References Quezon City, Philippines

Midterm Examination Period 50% Finals Examination Period 50%

COURSE TITLE: OPERATIONS MANAGEMENT

other subjects are absolutely prohibited during classes.

Prepared by: Reviewed by: Noted by: Approved by:

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