Month Year

S
SERVICE OPERATION MONTHLY REPORT 5 2016
ERVICE OPERATION
Hereafter data covers the service operation ofMONTHLY REPORT
・KOMATSU Only ✘ （ KOMATSU Share % ） Date Report No.
・Whole Account
B111 June 2016 05-16
Country Distributor Branch
IRAN Currency Exchange rate
MEHVARMACHINE ‫ــــــــــ‬
IR- Rial 30,500 /US$
Code;5150 Code; 515I Code; ‫ــــــــــ‬
1. Input Data Please input white column Target Result 2. Calculation Data

Service Point 1 Number of service point 0 A Number of machine per mechanic 67.5

Vehicles 2 Number of service vehicles 14 5/6

Base Data

3 Number of mobile workshop(Exp.include with crane) 0 B Quick response ratio 85%

Customers 4 Number of customers on database owning machines 1,657 8 / 7 x 100%

Machine 5 Machine Population ( delivery machine in 10 years ) 3914 C Lead time of repair 29.6

Mechanic 6 Number of Service mechanic 58 10 / 9 ( day / number of repairs )

Response to Service 7 Number of service calls received 27 D Number wise re-do work ratio 3%

calls within 48 hours 8 Number of responses 23 11 / 9 x 100%

9 Total number of service jo 37 E Machine touch ratio during last 2 months 2%

10 Total days spend for repairs 1,094 13 / 5 x 100%

Repair & Re-do work
11 Number of re-do work 1 F Machine touch ratio total life 27%
Customer Support

12 Cost amount of re-do work 1,967 14 / 5 x 100%

Machine Touch 13 Number of machines which were touched during last 2 months 79 G Periodic service execution ratio

14 Number of machines which touched after expiration of warranty up to now 1,052 16 / 15 x 100%

Periodic service 15 Number of scheduled periodic services 0 H Field Campaign Execution Ratio

16 Number of accomplished periodic services 0 19 / 18 x 100%

Field Campaign 17 Accumulated No. of machines requiring field campaign 0 I Sales per head 10,285
N
R
on
ev 18 Number of scheduled field campaign 0 (20+21+22+23) / 6
-en
re
ue 19 Total No. of machines accomplished field campaign job 0 J Gross profit ratio -167%
ve
nu
se
Sales

e 20 Labor & others 88,845 (20+22-24)/(20+22)x100%

rvi
(in
ce
ter 21 Parts sales through Service Dep. 445,180 K Revenue amount ratio 90%
de
in
Parts & Service Sales

pa
vo 22 Labor & others 3,291 (20+21)/(20+21+22+23)x100%
rt
ic
m
ed 23 Parts sales through Service Dep. 59,227 L Amount wise re-do work ratio 0%
en
tal 24 Cost of Service sales( No20,22 ) 245,650 12 / (20+21+22+23) x 100%
)
se
25 Total Parts sales by Distributor Parts Dept. 976,885 M Revenue man-hours ratio 90%
rvi
ce ( Include parts sales through Service Dep)
de 28 / 27 x 100%
bit
ed 26 Cost of total Parts sales by Distributor Parts Dept. 765,663 N Labor recovery ratio 99%

Labor 27 Total man-hours of mechanics 9,120 (28 + 29) / 27 x 100%

28 Total revenue man-hours 8,202 O Direct man-hours ratio 99%

Man- hour

29 Total interdepartmental man-hours 784 30 / 27 x 100%

30 Total direct man-hours 8,986 P Warranty coverage ratio 86%

31 Total man-hours spent for warranty 32 32 / 31 x 100%

32 Total man-hours claimed 27 Q Absorption ratio 9.2%

Expense 33 Total company expenses 624,350 (20+22-24+25-26) / 33 x 100

Comments;

SEKA2405-06
(1/2)
 Month Year
SERVICE OPERATION MONTHLY REPORT
S 5 2016
Hereafter data covers the service operation of
・ KOMATSU Only （ KOMATSU Share % ） Date Report No.
・ Whole Account
11 June 2016 05-16
Country Distributor Branch
IRAN Currency Exchange rate
MEHVARMACHINE ‫ــــــــــ‬
IR- Rial 30,500 /US$
Code;5150 Code; 515I Code; ‫ــــــــــ‬

1. Machine Population
Delivery machine
Category Class This month
in 10 years
Utillity mini-HE(PC01～50)

mini-WL(WA10～50)

BHL

SK

H/E S/M(PC60～600) 2436

L/G(PC750～1500） 20
PC1600 and Up 0
C/T S/M(D20～85) 24
L/G(D155～275) 198
D375 and Up 9
W/L ～WA600 567
WA800 and Up 0
D/T ADT(HM300～400) 0
HD205～HD605 49
HD785～930E 23
M/G ～GD805 557
GD825～ 7
Other Other 24
Total 0 3914

2. Number of Service Mechanic & Training Instructor

< 3 years 3≦χ<10 10 years≦ Total

Sevice Mechanic ※1 DB 9 29 20 58
Dealer

Total 9 29 20 58
Indirect DB

Dealer

Total

Instructor Training Instructor Full Time 0 3 3

Part Time 0 2 2
Operator Training Full Time 0 2 2
Instructor Part Time 0 0 0 0
SEKA2405-06
(2/2)