QUALITY DOCUMENTS REGISTER

(CUSTOMER COMPLAINT LOG)

Close Variance
Series No: Date Received Project Assigned To Description Corrective Actions Target Date Close out Date Remarks
(Days)

Commit realistic schedule taking into account authorities approval for

Delay in the establishment of TSE - QatarEnergy the land, drawing approvals, PTW requirements, scanning report and
GC21107800 - EPIC for Mitigation sent letter highlighting the delays in establishment survey reports and so on.
1 30-Oct-22 30-Jan-23 10-Jun-23 130.00 Complaint No. C364/001
of Hydrocarbon Emissions of TSE facilities by the date commited by Roots in
the baseline schedule After initial delays due to aforementioned reasons, TSE was
successfully established, Inspected and accupied

QA/QC Concern on the project - QatarEnergy sent

GC21107800 - EPIC for Mitigation Have backup candidates, for contingency, obtain approval of the
2 30-Oct-22 email highlighting inadequate QA/QC manpower 30-Oct-23 24-Oct-23 0.00 Complaint No. C364/002
of Hydrocarbon Emissions inspectors at least 1 month before start of construction
and its effect on the day-to-day QA/QC processes

Close co-ordination with vendor and identify the issue in timely

manner would have avoided this issue
Delay in issuance of Civil Drawings and its impact
GC21107800 - EPIC for Mitigation on project progress - QatarEnergy sent email
3 3-Oct-23 As committed by consultant, drawings were released. 24-Oct-23 24-Oct-23 0.00 Complaint No. C364/003
of Hydrocarbon Emissions highlighting the delays in release of AFC drawings
of all equipment foundation
Roots fulfilled the commitment in commencing the site works as
committed

ROOTS-QHSE-FM-060, Rev. 1 Page 1of1