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Human Aspects of IT for the Aged

Population Aging Design and User


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Conference ITAP 2017 Held as Part of
HCI International 2017 Vancouver BC
Canada July 9 14 2017 Proceedings
Part I 1st Edition Jia Zhou
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Human Computer Interaction User Interface Design


Development and Multimodality 19th International
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Human Aspects of IT
LNCS 10297

for the Aged Population


Aging, Design and User Experience
Third International Conference, ITAP 2017
Held as Part of HCI International 2017
Vancouver, BC, Canada, July 9–14, 2017, Proceedings, Part I

123
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More information about this series at http://www.springer.com/series/7409
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Human Aspects of IT
for the Aged Population
Aging, Design and User Experience
Third International Conference, ITAP 2017
Held as Part of HCI International 2017
Vancouver, BC, Canada, July 9–14, 2017
Proceedings, Part I

123
Editors
Jia Zhou Gavriel Salvendy
Chongqing University Purdue University
Chongqing West Lafayette
China USA
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Foreword

The 19th International Conference on Human–Computer Interaction, HCI International


2017, was held in Vancouver, Canada, during July 9–14, 2017. The event incorporated
the 15 conferences/thematic areas listed on the following page.
A total of 4,340 individuals from academia, research institutes, industry, and gov-
ernmental agencies from 70 countries submitted contributions, and 1,228 papers have
been included in the proceedings. These papers address the latest research and
development efforts and highlight the human aspects of design and use of computing
systems. The papers thoroughly cover the entire field of human–computer interaction,
addressing major advances in knowledge and effective use of computers in a variety of
application areas. The volumes constituting the full set of the conference proceedings
are listed on the following pages.
I would like to thank the program board chairs and the members of the program
boards of all thematic areas and affiliated conferences for their contribution to the
highest scientific quality and the overall success of the HCI International 2017
conference.
This conference would not have been possible without the continuous and unwa-
vering support and advice of the founder, Conference General Chair Emeritus and
Conference Scientific Advisor Prof. Gavriel Salvendy. For his outstanding efforts,
I would like to express my appreciation to the communications chair and editor of HCI
International News, Dr. Abbas Moallem.

April 2017 Constantine Stephanidis


HCI International 2017 Thematic Areas
and Affiliated Conferences

Thematic areas:
• Human–Computer Interaction (HCI 2017)
• Human Interface and the Management of Information (HIMI 2017)
Affiliated conferences:
• 17th International Conference on Engineering Psychology and Cognitive Ergo-
nomics (EPCE 2017)
• 11th International Conference on Universal Access in Human–Computer Interac-
tion (UAHCI 2017)
• 9th International Conference on Virtual, Augmented and Mixed Reality (VAMR
2017)
• 9th International Conference on Cross-Cultural Design (CCD 2017)
• 9th International Conference on Social Computing and Social Media (SCSM 2017)
• 11th International Conference on Augmented Cognition (AC 2017)
• 8th International Conference on Digital Human Modeling and Applications in
Health, Safety, Ergonomics and Risk Management (DHM 2017)
• 6th International Conference on Design, User Experience and Usability (DUXU
2017)
• 5th International Conference on Distributed, Ambient and Pervasive Interactions
(DAPI 2017)
• 5th International Conference on Human Aspects of Information Security, Privacy
and Trust (HAS 2017)
• 4th International Conference on HCI in Business, Government and Organizations
(HCIBGO 2017)
• 4th International Conference on Learning and Collaboration Technologies (LCT
2017)
• Third International Conference on Human Aspects of IT for the Aged Population
(ITAP 2017)
Conference Proceedings Volumes Full List

1. LNCS 10271, Human–Computer Interaction: User Interface Design, Development


and Multimodality (Part I), edited by Masaaki Kurosu
2. LNCS 10272 Human–Computer Interaction: Interaction Contexts (Part II), edited
by Masaaki Kurosu
3. LNCS 10273, Human Interface and the Management of Information: Information,
Knowledge and Interaction Design (Part I), edited by Sakae Yamamoto
4. LNCS 10274, Human Interface and the Management of Information: Supporting
Learning, Decision-Making and Collaboration (Part II), edited by Sakae
Yamamoto
5. LNAI 10275, Engineering Psychology and Cognitive Ergonomics: Performance,
Emotion and Situation Awareness (Part I), edited by Don Harris
6. LNAI 10276, Engineering Psychology and Cognitive Ergonomics: Cognition and
Design (Part II), edited by Don Harris
7. LNCS 10277, Universal Access in Human–Computer Interaction: Design and
Development Approaches and Methods (Part I), edited by Margherita Antona and
Constantine Stephanidis
8. LNCS 10278, Universal Access in Human–Computer Interaction: Designing
Novel Interactions (Part II), edited by Margherita Antona and Constantine
Stephanidis
9. LNCS 10279, Universal Access in Human–Computer Interaction: Human and
Technological Environments (Part III), edited by Margherita Antona and
Constantine Stephanidis
10. LNCS 10280, Virtual, Augmented and Mixed Reality, edited by Stephanie Lackey
and Jessie Y.C. Chen
11. LNCS 10281, Cross-Cultural Design, edited by Pei-Luen Patrick Rau
12. LNCS 10282, Social Computing and Social Media: Human Behavior (Part I),
edited by Gabriele Meiselwitz
13. LNCS 10283, Social Computing and Social Media: Applications and Analytics
(Part II), edited by Gabriele Meiselwitz
14. LNAI 10284, Augmented Cognition: Neurocognition and Machine Learning
(Part I), edited by Dylan D. Schmorrow and Cali M. Fidopiastis
15. LNAI 10285, Augmented Cognition: Enhancing Cognition and Behavior in
Complex Human Environments (Part II), edited by Dylan D. Schmorrow and
Cali M. Fidopiastis
16. LNCS 10286, Digital Human Modeling and Applications in Health, Safety,
Ergonomics and Risk Management: Ergonomics and Design (Part I), edited by
Vincent G. Duffy
17. LNCS 10287, Digital Human Modeling and Applications in Health, Safety,
Ergonomics and Risk Management: Health and Safety (Part II), edited by
Vincent G. Duffy
18. LNCS 10288, Design, User Experience, and Usability: Theory, Methodology and
Management (Part I), edited by Aaron Marcus and Wentao Wang
X Conference Proceedings Volumes Full List

19. LNCS 10289, Design, User Experience, and Usability: Designing Pleasurable
Experiences (Part II), edited by Aaron Marcus and Wentao Wang
20. LNCS 10290, Design, User Experience, and Usability: Understanding Users and
Contexts (Part III), edited by Aaron Marcus and Wentao Wang
21. LNCS 10291, Distributed, Ambient and Pervasive Interactions, edited by Norbert
Streitz and Panos Markopoulos
22. LNCS 10292, Human Aspects of Information Security, Privacy and Trust, edited
by Theo Tryfonas
23. LNCS 10293, HCI in Business, Government and Organizations: Interacting with
Information Systems (Part I), edited by Fiona Fui-Hoon Nah and Chuan-Hoo Tan
24. LNCS 10294, HCI in Business, Government and Organizations: Supporting
Business (Part II), edited by Fiona Fui-Hoon Nah and Chuan-Hoo Tan
25. LNCS 10295, Learning and Collaboration Technologies: Novel Learning
Ecosystems (Part I), edited by Panayiotis Zaphiris and Andri Ioannou
26. LNCS 10296, Learning and Collaboration Technologies: Technology in Education
(Part II), edited by Panayiotis Zaphiris and Andri Ioannou
27. LNCS 10297, Human Aspects of IT for the Aged Population: Aging, Design and
User Experience (Part I), edited by Jia Zhou and Gavriel Salvendy
28. LNCS 10298, Human Aspects of IT for the Aged Population: Applications, Ser-
vices and Contexts (Part II), edited by Jia Zhou and Gavriel Salvendy
29. CCIS 713, HCI International 2017 Posters Proceedings (Part I), edited by
Constantine Stephanidis
30. CCIS 714, HCI International 2017 Posters Proceedings (Part II), edited by
Constantine Stephanidis
Human Aspects of IT for the Aged Population

Program Board Chair(s): Gavriel Salvendy, USA and P.R. China,


and Jia Zhou, P.R. China

• Panagiotis Bamidis, Greece • Eugene Loos, The Netherlands


• Marc-Eric Bobillier Chaumon, France • Lourdes Moreno Lopez, Spain
• Julie A. Brown, USA • Lisa J. Molnar, USA
• Alan H.S. Chan, Hong Kong, • Natalie Pang, Singapore
SAR China • Andraž Petrovčič, Slovenia
• Neil Charness, USA • Marie Sjölinder, Sweden
• Shelia Cotten, USA • Alvaro Taveira, USA
• Hua Dong, P.R. China • António Teixeira, Portugal
• Mireia Fernández-Ardèvol, Spain • Wang-Chin Tsai, Taiwan
• M. Anwar Hossain, Saudi Arabia • Gregg C. Vanderheiden, USA
• Yong Gu Ji, Korea • Brenda Vrkljan, Canada
• Jiunn-Woei (Allen) Lian, Taiwan • Martina Ziefle, Germany
• Hai-Ning Liang, P.R. China

The full list with the Program Board Chairs and the members of the Program Boards of
all thematic areas and affiliated conferences is available online at:

http://www.hci.international/board-members-2017.php
HCI International 2018

The 20th International Conference on Human–Computer Interaction, HCI International


2018, will be held jointly with the affiliated conferences in Las Vegas, NV, USA, at
Caesars Palace, July 15–20, 2018. It will cover a broad spectrum of themes related to
human–computer interaction, including theoretical issues, methods, tools, processes,
and case studies in HCI design, as well as novel interaction techniques, interfaces, and
applications. The proceedings will be published by Springer. More information is
available on the conference website: http://2018.hci.international/.

General Chair
Prof. Constantine Stephanidis
University of Crete and ICS-FORTH
Heraklion, Crete, Greece
E-mail: general_chair@hcii2018.org

http://2018.hci.international/
Contents – Part I

Aging and Technology Acceptance

Age Differences in Acceptance of Self-driving Cars:


A Survey of Perceptions and Attitudes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chaiwoo Lee, Carley Ward, Martina Raue, Lisa D’Ambrosio,
and Joseph F. Coughlin

Mobile Technology Adoption Among Older People - An Exploratory Study


in the UK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Jing Pan, Nick Bryan-Kinns, and Hua Dong

Everyday Life Interactions of Women 60+ with ICTs:


Creations of Meaning and Negotiations of Identity . . . . . . . . . . . . . . . . . . . 25
Barbara Ratzenböck

Privacy, Data Security, and the Acceptance of AAL-Systems –


A User-Specific Perspective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Julia van Heek, Simon Himmel, and Martina Ziefle

Domestic Robots for Homecare: A Technology Acceptance Perspective. . . . . 57


Martina Ziefle and André Calero Valdez

User-Centred Design for the Elderly

Co-creation Methods: Informing Technology Solutions for Older Adults . . . . 77


Lupin Battersby, Mei Lan Fang, Sarah L. Canham, Judith Sixsmith,
Sylvain Moreno, and Andrew Sixsmith

Addressing Issues of Need, Adaptability, User Acceptability and Ethics


in the Participatory Design of New Technology Enabling Wellness,
Independence and Dignity for Seniors Living in Residential Homes . . . . . . . 90
Joan Cahill, Sean McLoughlin, Michael O’Connor, Melissa Stolberg,
and Sean Wetherall

Towards Accessible Automatically Generated Interfaces Part 2:


Study with Model-Based Self-voicing Interfaces . . . . . . . . . . . . . . . . . . . . . 110
J. Bern Jordan and Gregg C. Vanderheiden

Towards Accessible Automatically Generated Interfaces Part 1: An Input


Model that Bridges the Needs of Users and Product Functionality. . . . . . . . . 129
J. Bern Jordan and Gregg C. Vanderheiden
XVI Contents – Part I

Representing Meaning in User Experience by Visualizing Empirical Data . . . 147


Eui Chul Jung and Eun Jeong Kim

A Study on Interactive Explanation Boards Design and Evaluation


for Active Aging Ecotourism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Li-Shu Lu

A Pyramid Model of Inclusive Design to Get Outdoors for China’s


Ageing People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Guoying Lu and Ting Zhang

Using Care Professionals as Proxies in the Design Process of Welfare


Technology – Perspectives from Municipality Care . . . . . . . . . . . . . . . . . . . 184
Marie Sjölinder, Isabella Scandurra, Anneli Avatare Nou,
and Ella Kolkowska

Technology Experience Café—Enabling Technology–Driven Social


Innovation for an Ageing Society . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Johannes Tröger, João Mariano, Sibila Marques, Joana Mendonça,
Andrey Girenko, Jan Alexandersson, Bernard Stree, Michele Lamanna,
Maurizio Lorenzatto, Louise Pierrel Mikkelsen,
and Uffe Bundgård-Jørgensen

Research on Age-Adaptive Design of Information Interaction Based


on Physiological Characteristics of the Aged . . . . . . . . . . . . . . . . . . . . . . . 211
Ming Zhou and Yajun Li

Product Design for the Elderly

Study on PSD Model with FAHP Method in the Product Design


for Older Adults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Yongyan Guo and Minggang Yang

User Experience Design Research of New Types of Home Appliances


Based on the Analysis of the Learning Curve of the Elderly. . . . . . . . . . . . . 233
Bin Jiang, Lili Tian, and Di Zhou

Analysis and Study on the Furniture Used by the Aging Population


Based on the Quality of Sleep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Bin Jiang, Hui Niu, and Di Zhou

A Sensory Emotion Data System for Designing Information Appliances . . . . 255


Yan Jin, Long Xu, and Sangwon Lee

Users’ Affective Response to Furniture Design Based on Public Openness . . . 264


Yein Jo, Jeebin Yim, Hyeonsu Park, and Younah Kang
Contents – Part I XVII

Emotions in Material Surfaces for Product Design. . . . . . . . . . . . . . . . . . . . 275


Donghwan Kim, Yun Jae Lee, Jiwon Kim, Hyerin Park, Min Hee Shin,
Ji Hyun Lim, Choeun Kim, Taezoon Park, and Wonil Hwang

Study on the Product Packaging Color Identification of Elder Men


and Elder Women . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Jiajie Lyu and Delai Men

Research on the Design of Smart Pension Product Modeling Based


on Brand Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Xinxin Zhang, Minggang Yang, and Yan Zhou

Aging and User Experience

Acoustical Evaluation of Soundscape in Urban Spaces Along


Traffic Corridor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Wei Lin, Wei-Hwa Chiang, Hsuan Lin, and Yi-Run Chen

Elderly Using Innovative Gesture Design of Satisfaction Performance . . . . . . 330


Shuo Fang Liu and Ming Hong Wang

A Study of Usability on Internet Map Website . . . . . . . . . . . . . . . . . . . . . . 339


Kuang-Chih Lo and Wang-Chin Tsai

How to Enhance Intergenerational Communication? The Influence


of Family Orientation and Generation When Using Social Robots
as an Intermediary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Fan Mo, Jia Zhou, and Shuping Yi

Factors in Fraudulent Emails that Deceive Elderly People . . . . . . . . . . . . . . 360


Jean-Robert Nino, Gustav Enström, and Alan R. Davidson

Silent Speech Interaction for Ambient Assisted Living Scenarios . . . . . . . . . 369


António Teixeira, Nuno Vitor, João Freitas, and Samuel Silva

A Pilot Interface Evaluation Combined with Three-Dimensional


Holography Concept for the Older Adults . . . . . . . . . . . . . . . . . . . . . . . . . 388
Wang-Chin Tsai, Cheng-Min Tsai, Hui-Jiun Hu, and Kuang-Chih Lo

Personalized Computer Access for People with Severe Motor Disabilities:


AsTeRICS, FlipMouse and the Two-Level Personalization Software
Engineering Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Chris Veigl, Martin Deinhofer, Benjamin Aigner,
and Klaus Miesenberger
XVIII Contents – Part I

Digital Literacy and Training

The Positive and Negative Impact of an Intergenerational Digital


Technology Education Programme on Younger People’s Perceptions
of Older Adults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Lisbeth Drury, Ania Bobrowicz, Lindsey Cameron, and Dominic Abrams

Playful Method for Seniors to Embrace Information Technology. . . . . . . . . . 429


Jeanette Eriksson

Eliciting Best Practices in Digital Literacy Tutoring: A Cognitive Task


Analysis Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
Kelly S. Steelman, Kay L. Tislar, Leo C. Ureel II, and Charles Wallace

Gamification on Senior Citizen’s Information Technology Learning:


The Mediator Role of Intrinsic Motivation . . . . . . . . . . . . . . . . . . . . . . . . . 461
Kai Sun, Lingyun Qiu, and Meiyun Zuo

The Study of Teaching the Smartphone Using in Taiwan’s Elderly


Population—A Case Study in Learners of the Senior Citizens Academy
in a City of Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477
Ming-Wei Wang

How to Guide the Use of Technology for Ageing-in-Place?


An Evidence-Based Educational Module . . . . . . . . . . . . . . . . . . . . . . . . . . 486
Eveline J.M. Wouters, Marianne E. Nieboer, Kirsten A. Nieboer,
Marijke J.G.A. Moonen, Sebastiaan T.M. Peek,
Anne-Mie A.G. Sponselee, Joost van Hoof, Claire S. van der Voort,
and Katrien G. Luijkx

Exploring the Elders’ Information Needs on Home-Based Care:


A Community Service Perspective. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498
Zhizheng Zhang and Yajun Li

Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511


Contents – Part II

Mobile and Wearable Interaction for the Elderly

How Do Users Interact with Mobile Devices? An Analysis of Handheld


Positions for Different Technology Generations . . . . . . . . . . . . . . . . . . . . . 3
Christina Bröhl, Alexander Mertens, and Martina Ziefle

Movement Analysis for Improving Older Adults’ Performances in HCI:


Preliminary Analysis of Movements of the Users’ Wrists During
Tactile Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Lilian Genaro Motti Ader, Nadine Vigouroux, and Philippe Gorce

Investigation into the Discrepancies Between Writing on Paper


and Writing on a Touchscreen Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Yu-Chen Hsieh, Ke Jia Hung, and Hsuan Lin

A Conceptual Design for a Smart Photo Album Catered to the Elderly . . . . . 42


Hui-Jiun Hu, Pei-Fen Wu, and Wang-Chin Tsai

Development of a User Experience Evaluation Framework


for Wearable Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Young Woo Kim, Sol Hee Yoon, Hwan Hwangbo, and Yong Gu Ji

A Field Experiment on Capabilities Involved in Mobile Navigation Task . . . . 68


Qingchuan Li and Yan Luximon

Shape Design and Exploration of 2D and 3D Graphical Icons . . . . . . . . . . . 79


Hsuan Lin, Yu-Chen Hsieh, and Wei Lin

The Effects of the Transparency of the Guiding Diagrams on the Phone


Interface for the Elderly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Shuo Fang Liu, Po Yen Lin, and Ming Hong Wang

Aging and Social Media

Exploring Storytelling for Digital Memorialization . . . . . . . . . . . . . . . . . . . 103


Grace Ataguba, Samantha Penrice, and John Shearer

My Interests, My Activities: Learning from an Intergenerational


Comparison of Smartwatch Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Mireia Fernández-Ardèvol and Andrea Rosales
XX Contents – Part II

Understanding the Motivations of Online Community Users -


A Comparison Between Younger and Older People. . . . . . . . . . . . . . . . . . . 130
Jiunn-Woei Lian

Visual Representations of Digital Connectivity in Everyday Life. . . . . . . . . . 138


Wendy Martin and Katy Pilcher

Novel Functional Technologies for Age-Friendly E-commerce . . . . . . . . . . . 150


Xiaohai Tian, Lei Meng, Siyuan Liu, Zhiqi Shen, Eng-Siong Chng,
Cyril Leung, Frank Guan, and Chunyan Miao

Participatory Human-Centered Design of a Feedback Mechanism


Within the Historytelling System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Torben Volkmann, Michael Sengpiel, and Nicole Jochems

Research on New Media Usage Behaviors, Influencing Factors


and Social Contact Mode of the Elderly. . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Minggang Yang, Mingliang Dou, and Yinan Han

Online Privacy Perceptions of Older Adults . . . . . . . . . . . . . . . . . . . . . . . . 181


Eva-Maria Zeissig, Chantal Lidynia, Luisa Vervier, Andera Gadeib,
and Martina Ziefle

Examining the Factors Influencing Elders’ Knowledge Sharing Behavior


in Virtual Communities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Xuanhui Zhang and Xiaokang Song

Silver and Intergenerational Gaming

Digital Gaming Perceptions Among Older Adult Non-gamers . . . . . . . . . . . . 217


Julie A. Brown

My Grandpa and I “Gotta Catch ‘Em All.” A Research Design


on Intergenerational Gaming Focusing on Pokémon Go . . . . . . . . . . . . . . . . 228
Francesca Comunello and Simone Mulargia

Socioemotional Benefits of Digital Games for Older Adults . . . . . . . . . . . . . 242


David Kaufman

Exergaming: Meaningful Play for Older Adults? . . . . . . . . . . . . . . . . . . . . . 254


Eugène Loos

Pass the Control(ler): Shifting of Power in Families Through


Intergenerational Gaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Sanela Osmanovic and Loretta Pecchioni
Contents – Part II XXI

A Mature Kind of Fun? Exploring Silver Gamers’ Motivation to Play


Casual Games – Results from a Large-Scale Online Survey . . . . . . . . . . . . . 280
Daniel Possler, Christoph Klimmt, Daniela Schlütz,
and Jonas Walkenbach

Employing a User-Centered Design Process to Create a Multiplayer


Online Escape Game for Older Adults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Fan Zhang, Amir Doroudian, David Kaufman, Simone Hausknecht,
Julija Jeremic, and Hollis Owens

Social Interaction Between Older Adults (80+) and Younger People


During Intergenerational Digital Gameplay . . . . . . . . . . . . . . . . . . . . . . . . . 308
Fan Zhang, Robyn Schell, David Kaufman, Glaucia Salgado,
and Julija Jeremic

Health Care and Assistive Technologies and Services for the Elderly

Distributed User Interfaces for Poppelreuters and Raven Visual Tests . . . . . . 325
Pedro Cruz Caballero, Amilcar Meneses-Viveros, Erika Hernández-Rubio,
and Oscar Zamora Arévalo

Adaptation of the Model for Assessment of Telemedicine (MAST)


for IoT Telemedicine Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
George E. Dafoulas, Georgios Pierris, Santiago Martinez,
Lise Kvistgaard Jensen, and Kristian Kidholm

Harvesting Assistive Technology Vocabularies: Methods and Results


from a Pilot Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Yao Ding, J. Bern Jordan, and Gregg C. Vanderheiden

Understanding Acceptance Factors for Using e-care Systems and Devices:


Insights from a Mixed-Method Intervention Study in Slovenia . . . . . . . . . . . 362
Vesna Dolničar, Andraž Petrovčič, Mojca Šetinc, Igor Košir,
and Matic Kavčič

Sensor-Driven Detection of Social Isolation


in Community-Dwelling Elderly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Nadee Goonawardene, XiaoPing Toh, and Hwee-Pink Tan

Understanding Middle-Aged and Elderly Taiwanese People’s Acceptance


of the Personal Health Information System for Self-health Management . . . . . 393
Pi-Jung Hsieh, Hui-Min Lai, Hsuan-Chi Ku, and Wen-Tsung Ku

To Capture the Diverse Needs of Welfare Technology


Stakeholders – Evaluation of a Value Matrix . . . . . . . . . . . . . . . . . . . . . . . 404
Ella Kolkowska, Anneli Avatare Nöu, Marie Sjölinder,
and Isabella Scandurra
XXII Contents – Part II

Technology and Service Usage Among Family Caregivers . . . . . . . . . . . . . . 420


Chaiwoo Lee, Carley Ward, Dana Ellis, Samantha Brady,
Lisa D’Ambrosio, and Joseph F. Coughlin

Change in the Relationship Between the Elderly and Information Support


Robot System Living Together . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
Misato Nihei, Yuko Nishiura, Ikuko Mamiya, Hiroaki Kojima,
Ken Sadohara, Shinichi Ohnaka, Minoru Kamata, and Takenobu Inoue

Digital Storytelling and Dementia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443


Elly Park, Hollis Owens, David Kaufman, and Lili Liu

From Noticing to Suspecting: The Initial Stages in the Information


Behaviour of Informal Caregivers of People with Dementia . . . . . . . . . . . . . 452
Ágústa Pálsdóttir

Usability Evaluation on User Interface of Electronic Wheelchair . . . . . . . . . . 467


Cheng-Min Tsai, Chih-Kuan Lin, Sing Li, and Wang-Chin Tsai

Fall Detection Based on Skeleton Data . . . . . . . . . . . . . . . . . . . . . . . . . . . 475


Tao Xu and Yun Zhou

Aging and Learning, Working and Leisure

The STAGE Project: Tailored Cultural Entertainment for Older Adults


via Streaming Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487
Luigi Biocca, Nicolò Paraciani, Francesca Picenni, Giovanni Caruso,
Marco Padula, Riccardo Chiariglione, Agnieszka Kowalska,
Monica Florea, and Ilias Kapouranis

Facilitating Remote Communication Between Senior Communities


with Telepresence Robots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501
Atsushi Hiyama, Akihiro Kosugi, Kentarou Fukuda,
Masatomo Kobayashi, and Michitaka Hirose

Reopening the Black Box of Career Age and Research Performance . . . . . . . 516
Chien Hsiang Liao

Intergenerational Techno-Creative Activities in a Library Fablab . . . . . . . . . . 526


Margarida Romero and Benjamin Lille

‘Industrie 4.0’ and an Aging Workforce – A Discussion from


a Psychological and a Managerial Perspective. . . . . . . . . . . . . . . . . . . . . . . 537
Matthias Schinner, André Calero Valdez, Elisabeth Noll,
Anne Kathrin Schaar, Peter Letmathe, and Martina Ziefle
Contents – Part II XXIII

Towards Extracting Recruiters’ Tacit Knowledge Based on Interactions


with a Job Matching System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557
Kaoru Shinkawa, Kenichi Saito, Masatomo Kobayashi,
and Atsuhi Hiyama

The Influence of Mental Model Similarity on User Performance:


Comparing Older and Younger Adults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569
Bingjun Xie and Jia Zhou

Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581


Aging and Technology Acceptance
Age Differences in Acceptance of Self-driving
Cars: A Survey of Perceptions and Attitudes

Chaiwoo Lee(&), Carley Ward, Martina Raue, Lisa D’Ambrosio,


and Joseph F. Coughlin

Massachusetts Institute of Technology AgeLab, Cambridge, MA, USA


chaiwoo@mit.edu

Abstract. As self-driving cars begin to make their way on to the road, there is a
growing need for research to understand acceptance of the technology among
potential users. This study looked at responses from a national sample of 1,765
adults in the United States to uncover key determinants of the acceptance of
self-driving cars and to understand how age and other characteristics relate to
perceptions of and attitudes toward self-driving cars. Data from the online
survey showed that perceived usefulness, affordability, social support, lifestyle
fit and conceptual compatibility are key predictors of acceptance of self-driving
cars across ages. A comparison across generational cohorts (i.e., Millennials,
Generation X, Baby Boomers and the Silent Generation) found that age nega-
tively affects perceptions of a self-driving car, interest in using it, and behavioral
intentions to use one when it becomes available. Furthermore, experiential
characteristics associated with age, including experiences with, knowledge of
and trust toward technology in general, were found to have significant influence
on how people felt about self-driving cars.

Keywords: Technology adoption  Automotive technology  Automated


driving  Traffic safety  Technology experience

1 Introduction

A growing number of companies and organizations are working to bring self-driving


cars – vehicles that can sense the surrounding environment and operate in it without
requiring control, navigation or monitoring from a driver – to the road. Prototypes of
self-driving cars and related technologies are continuously being tested for their
functionality. Little is known, however, about how self-driving cars and their features
are perceived and accepted by potential consumers and users.
There is a significant body of research around technology acceptance across various
domains. Numerous studies have built on to earlier models such as the Technology
Acceptance Model (TAM) [1] and the Diffusion of Innovations Theory [2]. In TAM,
perceived usefulness and perceived ease-of-use are main factors that affect a user’s
attitudes toward using technology, which then influences the user’s behavioral inten-
tions and actual usage, as illustrated in Fig. 1. In the Diffusion of Innovations Theory,
five characteristics – relative advantage, compatibility, complexity, trialability and
observability – are the key factors that underlie adoption. Research stemming from

© Springer International Publishing AG 2017


J. Zhou and G. Salvendy (Eds.): ITAP 2017, Part I, LNCS 10297, pp. 3–13, 2017.
DOI: 10.1007/978-3-319-58530-7_1
4 C. Lee et al.

Fig. 1. Technology acceptance model [1]

these early models has described how perceived usefulness, ease-of-use, social influ-
ence, personal characteristics, cost and other factors also affect the adoption and use of
technologies [3–8].
Recently, studies have begun to explore user perceptions and attitudes in relation to
the acceptance of automotive technologies. In a study on automotive telematics, vehicle
technologies that combine wireless communications technology and location-based
services, Chen and Chen [9] tested different technology acceptance frameworks to
understand the determinants of adoption and found perceived ease of use to be a key
factor. Effects of individual characteristics on adoption have gained interest as well. For
example, Son et al. [10] studied advanced driver assistance systems including forward
collision warning and lane departure warning, and found differences by gender and age,
with women and younger drivers showing lower acceptance. Efforts to understand user
acceptance of automotive technologies are also beginning to focus on automated
vehicles that do not require a human operator. For example, Madigan et al. [11] studied
user acceptance of an automated public transport service for short-haul travel and found
performance expectancy, effort expectancy and social influence to be key predictors.
Abraham et al. [12] conducted a large-scale survey to understand acceptance of varying
levels of automation in vehicles, and found that younger adults were more comfortable
with the fully autonomous, or self-driving, mode compared to older adults.
Self-driving cars promise benefits for a diversity of road users, including drivers of
various ages and abilities. With the aging of the population, the number of older drivers
is expected to increase rapidly. The number of licensed drivers 70 years of age and
older increased by 38% between 1997 and 2014 [13], and the trend is projected to
continue. Age-related changes in physical and cognitive capabilities, however, can lead
to declines in mobility and driving abilities [14, 15], leading many older adults to stop
driving altogether. For this reason, they may be the primary beneficiaries of self-driving
cars. Older adults, however, have knowledge of and experiences with technology that
may differ from younger generations, which may cause them to perceive and accept
self-driving cars differently [10, 12].
While research on technology adoption and transportation safety has begun to
explore determinants of acceptance and age effects with regards to new automotive
technologies, how different generations perceive and accept self-driving cars is not yet
fully understood. In this study, a large-scale survey was conducted to investigate older
adults’ perceptions of and attitudes toward self-driving cars, and how their perspectives
differ from other generations.
Age Differences in Acceptance of Self-driving Cars 5

2 Data Collection
2.1 Questionnaire Design
A questionnaire was designed to gather people’s attitudes toward and perceptions of
self-driving cars, as well as interest in use and adoption. Questions explored various
factors that contribute to technology acceptance and adoption identified in previous
research [1, 8], as described in Table 1. In order to learn about other characteristics that
may affect acceptance of a self-driving car, questions were also asked around experi-
ences with technology in general, driving behavior and history, and demographics.
The questionnaire also included the following short description of a self-driving
car: “For the purpose of this study, we define self-driving cars as those in which
operation of the vehicle occurs without the driver controlling the steering, acceleration,
and braking; the driver is not expected to constantly monitor the roadway.
A self-driving car uses advanced sensors and software to navigate itself to your des-
tination, understand the road environment, and react to various changes in the driving
situation from traffic congestion to a pedestrian crossing the street. Some of the
anticipated benefits from these vehicles include: more opportunity for people to use
their time productively, increased safety on the road, and greater efficiency.” Partici-
pants were shown the description before the questions displayed in Table 1 were asked,
in order to establish a basic baseline knowledge.

Table 1. Technology adoption factors asked in the survey (adapted from [1, 8])
Category Factor Question statement Response scale
Perceptions Usefulness How effective do you think that 1: Not effective
self-driving cars will be at at all–5: very
preventing accidents? effective
Ease of use Self-driving cars would be easy to 1: Strongly
use disagree–5:
Affordability Self-driving cars would be affordable strongly agree
for me
Accessibility I will know where to find
self-driving cars when they become
available
Technical I will know where to go for technical
support support if something went wrong
with a self-driving car
Emotional Self-driving cars would provide
benefits emotional benefits to users
Social support My family and friends will approve
of me using a self-driving car
Reliability Self-driving cars will work reliably
over time
(continued)
6 C. Lee et al.

Table 1. (continued)
Category Factor Question statement Response scale
Interoperability Self-driving cars will work well with
other smart technologies
Lifestyle fit Using a self-driving car will fit into
my lifestyle
Conceptual Self-driving cars will work in ways
compatibility/fit that make sense to me
Attitudes Overall interest How interested are you in using a 1: Not at all–5:
toward use self-driving car? very interested
Behavioral Likelihood of How likely would you be to 1: Not at all–5:
intention to adoption - purchase a self-driving car? very likely
use general
Likelihood of How likely would you be to use a
adoption - self-driving car if you were no
conditional longer capable of driving?
External Age (year of What is your year of birth? n/a
variables birth)
Technology How would you rate your level of 1: Not
experience experience with technology in experienced at
general? all–5: very
experienced
Technology How confident are you generally in 1: Not very
confidence your ability to learn and use new confident–5:
technologies? extremely
confident
Technology How would you rate your overall 1: No trust at all–
trust level of trust toward technology? 5: very high trust
Knowledge of Select the technologies that you 0 (none
new know about: smart glasses, smart checked)–13 (all
technologies watches, smart thermostats, smart checked)
TVs, drones, 3-D printers, tablets,
smartphones, GPS navigation
systems, fitness bands, cloud data
storage, ridesharing services and
mobile payment services.
Driving Do you have a current, valid driver’s Yes or no
experience license?

2.2 Sample Profile


The survey was conducted in the United States, and responses were collected from a
national sample of 1,765 adults. Data collection was completed online with a panel
service provided by Qualtrics (http://qualtrics.com). The sample represented a wide age
distribution and various demographic traits as summarized in Table 2.
Age Differences in Acceptance of Self-driving Cars 7

Table 2. Participant profile (n = 1,765)


Characteristics Descriptive statistics
Age (year of birth) Silent Generation (born on or before 1945): 241 (13.7%)
Older Baby Boomers (born 1946–1954): 303 (17.2%)
Younger Baby Boomers (born 1955–1964): 341 (19.3%)
Generation X (born 1965–1980): 332 (18.8%)
Older Millennials (born 1981–1989): 307 (17.4%)
Younger Millennials (born 1990–1998): 241 (13.7%)
Gender Male: 933 (52.9%)
Female: 815 (46.2%)
Other or no answer: 17 (1.0%)
Education Some high school or less: 36 (2.0%)
High school diploma: 354 (20.1%)
Some college: 442 (25.0%)
Trade/technical/vocational school or associate’s degree: 210
(11.9%)
College degree: 449 (25.4%)
Some post-graduate work: 75 (4.2%)
Post-graduate degree: 199 (11.3%)
Marital status Single, never married: 509 (28.8%)
Married or living with a partner: 926 (52.5%)
Divorced or separated: 230 (13.0%)
Widowed: 99 (5.6%)
Other: 1 (0.1%)
Ethnicity White: 1411 (79.9%)
Black or African-American: 147 (8.3%)
Hispanic or Latino: 56 (3.2%)
Asian or Asian-American: 77 (4.4%)
Other or multiracial: 74 (4.2%)
Employment Employed full-time: 526 (29.8%)
Employed part-time: 172 (9.7%)
Not employed: 197 (11.2%)
Self-employed: 123 (7.0%)
Retired: 501 (28.4%)
Student: 80 (4.5%)
Homemaker: 143 (8.1%)
Annual household Less than 25,000 USD: 451 (25.6%)
income 25,000 USD or more but less than 50,000 USD: 529 (30.0%)
50,000 USD or more but less than 75,000 USD: 365 (20.7%)
75,000 USD or more but less than 100,000 USD: 237 (13.4%)
100,000 USD or more but less than 150,000 USD: 133 (7.5%)
150,000 USD or more: 50 (2.8%)
8 C. Lee et al.

The majority of the participants had a valid driver’s license at the time of data
collection (89.2%). Most of them self-reported as frequent and safe drivers, with 57.2%
driving at least five days per week; 69.8% reported they had never been stopped by a
police officer for a moving violation, and 51.4% reported they had never been in a
traffic accident.

3 Results

Statistical analysis was done to describe how perceptions of self-driving cars influence
attitudes toward use and behavioral intentions to use them. Effects of age were analyzed
to understand how potential users of different generations feel about self-driving cars
and if they differ in terms of their willingness to use. Possible effects of past experiences
with technology and driving behavior were also analyzed. The overall research model,
which includes factors and measures described in Table 1, is illustrated in Fig. 2.

Fig. 2. Conceptual research model

3.1 Determinants of Self-driving Car Acceptance


The results of a regression analysis of acceptance measures on adoption factors are
summarized in Table 3. The following factors were significant predictors of
self-driving car acceptance: perceived usefulness, affordability, social support, lifestyle
fit and conceptual compatibility. Across ages, those who perceived self-driving cars to
be more practical, affordable, accepted by peers, and compatible with their lifestyles
and conceptual mental models were more interested in getting and using them. Fur-
thermore, attitudinal interest in self-driving cars strongly predicted behavioral inten-
tions to use them.
Age Differences in Acceptance of Self-driving Cars 9

Table 3. Regression results: effects of adoption factors (standardized b coefficients)


Independent measures Dependent measures
Attitude Behavioral intentions
Overall General Conditional
interest
Perceptions Usefulness .294** .274** .219**
Ease of use .036 .101 .086**
Affordability .060** .209** –.053*
Accessibility –.017 .025 .004
Technical support .006 .024 –.050
Emotional benefits .028 .020 .090**
Social support .053* .058* .055*
Reliability .010 –.032 .046
Interoperability .001 –.032 .033
Lifestyle fit .389** .336** .265**
Conceptual fit .103** .052 .132**
R2 (perceptions ! attitude and .721 .648 .549
behavioral intentions)
Attitude Overall interest – .891** .775**
R2 (attitude ! behavioral – .794 .600
intentions)
* p < 0.05, ** p < 0.01.

3.2 Age Differences


Age was negatively associated with perceptions, attitudes and behavioral intentions
toward the acceptance and use of self-driving cars. As summarized in Table 4, a
comparison of average ratings across generations with analysis of variance (ANOVA)
showed that older participants perceived self-driving cars as significantly less useful
(F = 33.033, p = .000) and more difficult to use (F = 26.965, p = .000) compared to
younger participants. Older adults were also more likely to think that self-driving cars
would be more expensive (F = 45.233, p = .000) and more difficult to find where to
purchase or access (F = 8.025, p = .000). Older adults indicated that they believed
self-driving cars were less likely to be backed up with technical support (F = 21.406,
p = .000), less likely to provide emotional benefits (F = 20.853, p = .000), less likely
to be approved by their peers (F = 27.341, p = .000), less reliable (F = 14.530,
p = .000), less likely to work with other technologies they have (F = 21.637,
p = .000), and less likely to fit with their lifestyles (F = 44.268, p = .000) and mental
models (F = 21.483, p = .000), compared to younger participants.
Strong inverse relationships with age were also found for overall level of interest in
using a self-driving car (F = 90.529, p = .000) and likelihood of purchasing one in the
future (general: F = 82.792, p = .000, if no longer able to drive: F = 41.170,
p = .000), indicating that older adults are currently less interested in self-driving cars
and less likely to use one when it becomes available. Millennials, those born between
10 C. Lee et al.

Table 4. Age differences: mean comparisons (all measured on a 5-point scale, ANOVA results
significant at a = 0.01 for all factors)
Silent Baby Boomers Generation X Millennials
generation (1946–1964) (1965–1980) (1981–1998)
(*1945)
Perceptions Usefulness 2.93 3.01 3.30 3.58
Ease of use 3.15 3.28 3.58 3.78
Affordability 2.12 2.18 2.55 2.95
Accessibility 2.92 2.95 2.99 3.30
Technical 2.61 2.73 2.97 3.27
support
Emotional 2.89 2.99 3.19 3.50
benefits
Social support 2.71 2.92 3.18 3.45
Reliability 3.33 3.32 3.55 3.75
Interoperability 3.30 3.39 3.58 3.87
Lifestyle fit 2.47 2.77 3.17 3.49
Conceptual fit 3.05 3.16 3.39 3.67
Attitude Overall interest 2.15 2.48 3.10 3.57
Behavioral General 1.92 2.11 2.77 3.14
intention Conditional 2.85 2.97 3.48 3.77

1981 and 1998, were most favorable toward the use of self-driving cars. They indicated
interest in using a self-driving car (M = 3.57 out of 5), and said they would consider
getting one in the future generally (M = 3.14 out of 5) or if they were no longer able to
drive (M = 3.77 out of 5). On the opposite end, the Silent Generation, those born in or
before 1945, displayed low overall interest (M = 2.15 out of 5) and said that they are
not likely to consider using a self-driving car in any case (M = 1.92 out of 5). Across
ages, however, participants indicated that they would be more likely to use a
self-driving car if they were no longer able to drive and less likely to use one if they
were capable of driving.

3.3 Effects of Experience with Technology in General and Driving


In addition to age, experience with technology in general was strongly associated with
self-driving car acceptance. Regression analyses showed that, across ages, participants
who self-reported greater experience with technology in general and higher confidence
in use of new technologies were significantly more interested in self-driving cars and
more likely to purchase one in the future, as summarized in Table 5. Those who
self-reported being more knowledgeable of new technologies were significantly more
likely to purchase a self-driving car in the future if they were no longer able to drive.
Trust toward technology in general had the strongest effect on self-driving car
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