9 Ram Gumpha (4th Floor), 99 Hindu Colony, Dadar, Mumbai - 400014, INDIA Mobile: + 91 (0) 7738272937, Landline: +91

(0) 22 2414 5708 E-mail: wahi_nitin@hotmail.com

NITIN WAHI
Introduction:

Date of Birth: May 18, 1981

I have eight years experience in the Hotel Industry with a thorough knowledge of all the operations particularly pertaining to the Rooms Division, Sales & Marketing and pre-opening property. Along with my degree in Hotel Management and postgraduate MBA I am in an excellent position to operate and perform in all the major departments with a view to generating high returns on investment while maintaining a top benchmark level of operating standards.

Hotels that I have worked in:

Period Hotel From September 2010 February 2007 To Currently Imperial Palace Hotel Ramada Encore Hotel Mumbai Front Office Manager Night Manager & Duty Manager Team Leader & Guest Service Coordinator Event Manager Trainee (Internship) Place Designation

August 2010

Dandenong, Australia

August 2004

May 2006

Radisson Vanderbilt Hotel

London, United Kingdom

April 2002

March 2003

Radisson Mountbatten Hotel

London, United Kingdom

April 2001

March 2002

Radisson Hotel

New Delhi

Trainee (Part of Curriculum)

Nature of work experience:

Front Office: y Managing the daily operations of the Front Desk, Concierge, Switchboard, Reservations y Practicing Revenue Management / Yield Management y Coordinating with Restaurant, Housekeeping and Banquets, Maintenance, Security and Spa y Managing Guests Accounts and Reservations y Managing and handling the Key Accounts and VIP clients y Taking guest feedbacks and managing the GSTS y Preparing Rosters y Coordinating with the Sales & Marketing Team with potential and current business y Checking the safety and security of the property y Monitoring the business transactions for the day y Tallying the report with the EFT / EDC machines y Checking the variance report & balancing the figures y Generating Revenue Reports for all the departments y Preparing business reports from the previous day for the directors and shareholders y Operating and performing on annual budgets set for the Hotel Housekeeping: y Maintaining Hotels high standards of ambience and decor y Coordinating the daily arrival and departure alongside the weeks forecast y Doing routine inspections of the various guest areas i.e. rooms and public areas to be cleaned and maintained and checking of room equipments y Helping the department with the Budgets and Stock-take y Managing and coordinating with the Lost & Found items Food Beverage: y Coordinating for in-house functions and conferences y Setting of the budgets and targets for an all inclusive package y Helping to develop a customizable menu for clients with the F&B Manager y Giving the business forecast for the week and month including up to date bookings for groups and layovers Safety & Security: y To monitor if the security personnel are checking and scanning all the bags using the X-ray machine and wanding all the clients y To check if the guards have been properly deployed in the hotel property y Checking all fire exits and assembly point are clear y Monitoring the expiry periods of fire extinguishers y Performing fire drills on a weekly and monthly basis y Ensuring First-aid kits are located in all the departments with stocked supplies

Sales & Marketing: y Designing and Implementing a selling strategy to increase Hotel profits y Strategic selling of the product to counter attack market fluctuations & threats y Assisting the team in preparing Month End Reports y Getting new business using different sales methods y Retention of old accounts and increasing its productivity y Negotiating company contracts Training (Learning & Development): y Staff development and motivation including incentives programs y Teaching and guiding employees to work as per the policies and procedures keeping in mind the Standard Operating Procedure y Scheduling bi-weekly training for the front of house staff on all the procedures y Product knowledge training along with area knowledge y Training staff on personal grooming and hygiene standards Software Knowledge: y Working knowledge on Hotel software such as Opera, Fidelio, Micros, IDS and Protel as well as all of MS Office

Educational Qualification:
Year Of Passing 2010 Qualification MBA Name Of Institute Victoria University Location Melbourne, Australia Gurgaon, India

2004

BSc in International Hospitality Senior High Secondary C.B.S.E. Board High Secondary C.B.S.E. Board

IIMT Oxford Brookes

2000

C.S.K.M. Public School

New Delhi, India

1998

C.S.K.M. Public School

New Delhi, India

Other Skills and Interests:

Fashion, music, travelling and exploring new places, experiencing new engines (bikes & cars), reading. Football, pool, table tennis, swimming, gym, riding, volleyball, cycling.