Managing People in Global Markets

HRM 671 – VEMBA HCMC

Diversity in a Global
Organization
Instructor: Professor Wayne F.
Cascio
Team 3
Ho Chi Minh City, 7th June, 2022 1
OUR TEAM

San Nguyen Huong Pham Thien Vo

Hieu Le Vy Nguyen Hang Ta

2
ABOUT JUNO
Juno – Toronto-based toy company

BOD members:

Stuart Landry Alex Pelletier Jackie Paquette John Chang

Chairman CEO CHRO Head of Asia operations

3
JUNO BUSINESS AND HIRING MATTER

Headquarters Distributor
s
Juno’s
?
mainland-
China Job Tittle: Juno’s Asia operations
Manufacturin
Distributor Asia Tasks: Oversee Juno’s mainland-
Distributor g s
s Distributor
team China manufacturing; Sales to
s Distributor
s
Asian distributors.
Requirements:
Distributor
s • Experience in region
• Potential to grow biz
• Succeed John
• Diversity Juno’s leadership
ranks
4
ISSUE
I definitely feel good
Let’s talk about about the options
the Asia role.
We’ve met with both of
them several times over
Jackie says that you and the past three months,
John have two and to be honest, I’m
outstanding candidates. quite torn.

Tell me about
them.
…

Stuart Landry Alex Pelletier

Chairman CEO

5
CANDIDATES
Who is the best choice for Juno’s Asia operations?

Catherine Wu Nolan Bennett

Chinese American
was born and raised in the US having grown up in Texas
hadn’t lived in China or Asia for an extended period had spent almost as much time in Asia as in the
US
6
CONTEXT MATTER -CONVERSATION

Jackie Paquette Alex Pelletier

CHRO CEO

7
 CANDIDATES - PROFILES
Subject Catherine Wu Nolan Bennett
Chinese American
Ethnicity
Was born and raised in the US having grown up in Texas
University of Texas at Austin
Education Economics from Princeton - Chinese
- Business administration
Prestigious consulting firm
Working - An expert in toy manufacturing and distribution Global toy company
experiences - Had been pursued by several of Juno’s competitors but Manufacturing space
hadn’t yet been persuaded to go in-house anywhere
- Hadn’t lived in China or elsewhere in Asia for an extended
period. Spent almost as much time in Asia as in the US
Time in China
- She’d visited family in mainland China and Hong Kong 17 years in China
during school breaks + Business trips every quarter.
Yes, Hong Kong and mainland China.
Yes, Hong Kong office
Network in Asia Good relationships with factory managers and
Having a Chinese team
other stakeholders + Social capital.
Language skills Speaking - not consistently in a business context
Speaking, Reading, and writing: Fluently
- Mandarin Reading + Writing: Cannot
Other Managing teams of people from different parts of the world  

8
OPEN DISCUSSION

Which candidate was

the right person for the job at this moment?

Catherine Wu Nolan Bennett

Team: 1, 2 and Team: 5, 6, 7 and

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• Support Catherine
• Equity also means Inclusion and Belonging
• Need to take in account local employees’
opinions
• Support Nolan
• Local knowledge is very important
• Should pay attention to John’s advice
• Diversity is also about educational
background, professional knowledge,
personal style, life experience
10
KEY TAKEAWAYS
• We need to take in account opinions from local employees as well as recent managers
• Talent is a gift but skills can be learned and achieved a long the way
• Commitment is always required at any levels
• Commitment must come from both sides of leaders and employees
• Which is more important between PERFORMANCE VS DIVERSITY?
• We can hire both candidates at the same time and try to combine them together
• Organizational culture is very important because People can change and Organization can change People

11
THANK YOU

12
Notes
1. What role might affinity bias - the tendency of people to like others who are similar to them - have
played in the lack of diversity at Juno?
2. In 2020 global revenues for the toy industry exceeded $94 billion.
3. Globally, the Asia-Pacific region has the lowest representation of women in senior management roles, at
27%. The global average is 29%.
4. Given how much business is conducted in English throughout the world, how critical is it that an
expat leader be fluent in the local language?
5. Asia-Pacific is the second-largest market for toys and games in the world, and some 75% of all toys are
produced in mainland China.
6. In 2021 expats made up about 10% of Hong Kong’s population of 7.5 million.
7. How should a multinational company go about creating a definition of diversity that works across
a global context?
8. In a 2021 Coqual survey only 43% of respondents in China said that race is part of how they define
their ethnicity. Other factors they cited include country of birth, language, and religion.
9. The pandemic led to greater demand in the industry, with U.S. toy sales increasing by 16% and China
toy sales by 2.6% in 2020. 13