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  • Ring Ring

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    andressalviw
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    The guest in room 418 called reception to report several issues with their room: there was no ice, sheets, writing paper, toilet paper, or shampoo and the bedside light was broken. The guest also requested more coat hangers and help with their heavy suitcases. The receptionist apologized and said they would address each issue by sending up more supplies, informing management, contacting room service and maintenance, and getting a porter to assist with the suitcases.

    Original Description:

    Problems at a hotel

    Original Title

    Ring-Ring

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    The guest in room 418 called reception to report several issues with their room: there was no ice, sheets, writing paper, toilet paper, or shampoo and the bedside light was broken. The guest also requested more coat hangers and help with their heavy suitcases. The receptionist apologized and said they would address each issue by sending up more supplies, informing management, contacting room service and maintenance, and getting a porter to assist with the suitcases.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    2 views3 pages

    Ring Ring

    Uploaded by

    andressalviw
    The guest in room 418 called reception to report several issues with their room: there was no ice, sheets, writing paper, toilet paper, or shampoo and the bedside light was broken. The guest also requested more coat hangers and help with their heavy suitcases. The receptionist apologized and said they would address each issue by sending up more supplies, informing management, contacting room service and maintenance, and getting a porter to assist with the suitcases.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Ring-Ring

    Guest:Hello, reception this is room 418. Look,…


    Reception:Oh, I’m very sorry. I’ll…
    Guest: Thank you.
    Reception: You’re welcome.
    • There is no ice in the mini-bar.
    • The sheets are dirty.
    • There is no writing paper.
    • There is no toilet paper.
    • The bedside light is broken.
    • I have forgotten my toothpaste.
    • There is too much noise in the next room.
    • There is no shampoo.
    • We want more coat hangers.
    • My suitcases are very heavy.
    • I’ll send up more.
    • I’ll inform the manager.
    • I’ll contact room service.
    • I’ll send maintenance up.
    • I’ll get a porter for you.
    • I’ll tell the housekeeper.
    • I’ll contact maintenance.

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