Professional Documents
Culture Documents
OBJECTIVE
To secure a management career in an organization where I can utilize my
knowledge and skills, contributing towards achieving its corporate objectives
EXPERIENCE
Call Monitoring
Scoring Calls
Assessment of Recorded and Real Time Data
Bench Marking of Service Delivery
Training for development of Communication and Sales Skills
Marketing Officer
Credit Analyst
1996-2000 Citibank NA
Citiphone Officer
Interface with the customers and service them in solving their problems
on phone which includes auto finance, credit cards, mortgages, general
banking and the products.
Personalized correspondence department, in which I had to correspond
with the customers through letters.
Worked at front end department where I use to deal with the walk in
customers
Special Award
Call of Fame Award –for Outstanding Performance
REFERENCES
Will be furnished upon request.