p dng trin khai LEAN SIX SIGMA

Nng Cao
Nng Lc Cnh Tranh
Thng Qua Gii Php LEAN SIX SIGMA

Pham Thanh Dieu | Deputy Director, Lean6sigma Consultant

Continuous
Co
t uous Improvement
p ove e t Co
Consulting
su t g JSC.
6F, 41 43 Tran Cao Van St., Ward 6, District 3, HCMC, VN
Tel: 84-8-5422 1328 | Fax: 84-8-5422 1329 | M: 0988 000 364
dieu.pham@cicc.com.vn
www.cicc.com.vn
www.cicc.com.vn or www.leansigmavn.com

Ni dung

Phn I. Lean
Phn II. Six Sigma
Phn
III. Lean Six Sigma
Phn IV.
IV Tho lun
Phn V. Gii thiu CICC

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Phn I: LEAN
Ni Dung

Lean l g ?
Ti sao Lean ?
Trit l v phng php tip cn
Hp cng c Lean thng dng
Bi hc kinh nghim
p dng nh th no trong ngnh Mining

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Lean l g?
Video Clip 1:

Video Clip 2:

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Lean l g? (tt)
Lean (tm dch l tinh gn)
l H thng cc cng
c v phng php
nhm lin tc loi b
tt
c nhng
g lng
g pph
v nhng bt hp l
trong qu trnh sn
xut/
kinh doanh.
Phm vi p dng:
??
??
??

http://www.leansigmavn.com/?p=441

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Ti sao Lean?
Mc
M ch
h ca
cng
ty
Va xy dng k hoch pht trin ha hp vi x hi,
va hon thnh s mnh mang tnh x hi
V vy, trc tin cng ty phi sinh li v tip tc tn ti
(1) Gi bn gi thnh li nhun
Ch ngha gi thnh

(2) Li nhun Gi bn - Gi thnh

Gim gi thnh

Li nhun

Li nhun
Gi bn
Gi thnh

Gi bn
Gi thnh
Gi bn do cng ty quyt nh
Tng gi bn tng li nhun
... cu > cung
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Gi bn do khch hng quyt nh

Gim gi thnh tng li nhun
cucungcnh tranh
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Lm th no tng li nhun
Doanhthu

Chiph
C

Tng
g doanh thu >< Q
Qun l
tt g
gim g
gi thnh
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Ti sao Lean?

Ti sao
Lean?

www.leansigmavn.com

1. ?
2 ?
2.
3. ?
4. ?
5. ?
6. ?
7. ?
8. ?
9 ?
9.
10.?
Page 8 of 32

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Trit l Lean
L mt trit

l sn xut
lun rt ngn
thi gian t
khi khch hng t hng cho n khi sn phm
c giao cho khch hng bng cch loi tr cc
lng ph.
M hnh thng thng

Lng
ph

Customer
Order

Product
Shipment

Thi gian trong ton b chui

M hnh Lean
Customer
Order

Waste

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Page 9 of 32

Product
Shipment
p
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Lch s hnh thnh Phng php tip cn

Lean
TPS

Lean
Six Sigma
g

FPS
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Lch s hnh thnh Phng php tip cn (tt)

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Cc cng c ca Lean
trin
khai Lean thnh cng, bn cn
c trang
b nhng cng c quan trng.
Ghi ch:
h
Cn hiu rng cng c ch l phng tin gip bn
hon thnh s mng Lean tt hn,
hn nn ng p dng
chng mt cch my mc. Lean l mt qu trnh i hi
phi n su vo mu tht v s sng ca mi doanh nghip.
C l v vy
m d nhiu
hi cng
ty
t hc
h hi b quyt
t thnh
th h
cng ca Toyota, nhng con s thnh cng vn cn khim
tn.

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Cc cng c Lean

Definition

Visual

Value Stream Mapping

VS

Value Stream Mapping

g is a pencil-and-paper tool
that helps you see the flow of information and
materials as a product makes its way through the
value stream.
VSM ties together lean concepts and forms the
basis of an implementation plan.
It helps you identify how best to coordinate
product build with customer orders.

KZ

Culture & Awareness

CA

5S

20%
(One Time)
1/10 of 1%
Every Day

Errorproofing

The customer
customer first
first concept penetrates to every
corner of the plant.
Whenever a problem or abnormality occurs,
people get to work at once to make a permanent
corrective improvement.
Every employee shares and promotes the plant
vision and goals.

ER

Problem Solving
PS

Visual

The basic philosophy of Kaizen is to involve all

employees in small daily improvements in their
work areas.
Kaizen events are used to identify and execute
multiple Kaizen improvements within 3-5 days.
Kaizen follows the PDCA or Plan-Do-Check-Act
process.

Errorproofing
p
g begins
g
with the belief that ANY
process can be made completely error-free.
Errorproofing (also known as mistakeproofing or
poka-yoke) is the removal of all potential
causes of error either through design, process
or mistakeproofing devices.
The goal is for machines, material and people to
always get it right the first time.

Quick Changeover

Problem Solving
g is a structured p
problem solving
g
process, modeled after the proven 8D problemsolving approach.
The Problem Solving process can be applied to
any problem in the plant that requires a formal,
structured response.
The aim is to surface problems so they can be
solved, leading to a more stable production
environment and higher quality.

D-0
D
0

D-1
D
1

D-2
D
2

D-3
D
3

D-4
D
4

CO
D-5

D-6

D-7

D-8

Quick Changeover is a structured process

aimed at reducing waste, shortening lead times
and improving manufacturing capacity, flexibility
and quality.
The goal is to reduce time from last good piece
to first good piece down to customer demand
(takt time or less than ten minutes.)
Changeover time = Internal C/O time + External
C/O time

Total Productive Maintenance

5S

The foc
focus
s of 5S is workplace
orkplace organi
organization
ation and
cleanliness. 5S allows us to easily identify waste
and to see what is going on.
The cleaner the workplace, the safer it is.
5S also contributes to quality, because defects are
easier to identify in a clean, organized workplace.
Each S represents a progression in
implementation.

RED
TODAY'S DATE

Unnecessary
Defective

Not Urgent
Other __________

REASON TAGGED
Raw Material
Purchased Component
Work in Process
Finished Product
Machine/Equipment

Throw away
Move to Storage
Return to __________

Other ___________

SUGGESTED
SUGGESTED ACTION
ACTION

Supplies
Other___________

CLASSIFICATION

ACTION DATE

TPM believes that equipment can be kept in an

optimal state in which it never introduces defects
to the product and it is always available and
running flawlessly when required.
TPM is aimed at reducing the three big losses Speed, Defects, and Downtime.
Everyone in the plant must be involved to make
TPM successful.

TPM TAG
TPM
TO

D A Y 'S

NA M

G#

ENT

AC HI NE

DE SC RI PT I O

CO

L O

DA T E

DE PA RT M

R RE CT I V E

PE RS O

N OF D E F E C T R
/ E P A IR

A C T IO N

R E S P O N S IB L E F O R A C T O
I N

CO

PL ET I OND AT E

Material Control

A place for everything and everything in its

place.
Visual management is a method in which clear
visual tools signs, labels, colors, markings are
used to control and simplify work processes.
Visual management makes it easy to see anything
that is not normal waste, instability, etc. so that
it can be addressed.

Standard Operations/ Craftsmanship

SO

TP

Have you used in the last week?

Have you used in the last month?
Will you use next week?
Will you use next month?

Visual Management
VM

TAG
LOGGED
(check)

NAME

NAME OF ITEM (PART #)

Y N
Y N
Y N
Y N

MC

In a Kanban or pull system, parts are only built

when the downstream customer orders them.
Kanban cards or other highly visible signals are
used to communicate process demand upstream.
The goal of once piece/small lot flow is to the
reduce the quantity (lot size) for each step in the
process to ONE or the absolute practical
minimum.

Constraints Management
g

Every process on the plant floor can be described

by standardized work.
With standardized work, the assembly process
becomes predictable, repeatable, consistent and
stable.
Standardized work is the baseline for all Kaizen
activities. It is required to tell you where you are,
where you want to go, and how you are going to
get there.

CM

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The chain is only as strong as its weakest link.

The Theory of Constraints is a system philosophy
which identifies the weakest link (constraint) and
improves it.
Once the weakest link is improved, overall
system performance is improved until the next
weakest link is discovered.
Two types of constraints are: 1) Physical and 2)
Policy or Procedure.

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Hp cng c Lean thng dng

VSM

VA

PS
5S

COST

KZ

Shot

SO

T
I

VM

N
New

Definition

Kaizen

EP
LEAD TIME

CO

NVA = WASTES

TPM
MC
CM

FN
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AS
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p dng th no trong Mining

Hot ng khai thc

Khai thc, x l v ch bin than

Giao thng vn ti- logistic t l n cng

Dch

v
h tr
v Bo tr

Phng php tip cn tch hp qun l

nhm gim chi ph v ci tin nng sut
cht
h lng
l
an ton

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Phn II. Six Sigma

Ni Dung
g l gg?
Six Sigma
Hp cng c Six Sigma thng dng
p cn

Trit l v pphngg pphpp tip

Gii thiu tin trnh p dng thnh cng
Bi hc kinh nghim
p dng nh th no trong Mining

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Six Sigma l g?
Video Clip 1:

Video Clip 2:

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Six Sigma l g ?
Six Sigma: H thng

cc cng c v phng php

dng ci tin nhm hng ti s hon thin
tuyt i l khng sai li/sai hng trong tt c cc
qu trnh hot ng sn xut/kinh doanh, vi mc
tiu
u
t 3,
3,4 li/sai
/sa hng
g trn
mt
triu
u kh nng.
g.
Six Sigma tp trung vo vic gim thiu tt c cc
dao ng hay bt n trong qu trnh bng cch tm
ra cc nguyn nhn gc
r ca vn
.
Six Sigma s
dng cc cng c thng k v ton hc chuyn su
xuyn
sut
t cc
qu trnh
t h trin
t i khai
kh i v p
dng
d

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Ti sao Six Sigma?

1. ?
2 ?
2.
3. ?
4. ?
5. ?
6. ?
7. ?
8. ?
9 ?
9.
10.?

Ti
sao
Six
Si
Sigma?
?

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Page 19 of 32

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Lch s hnh thnh phng php tip cn

1987 Galvin CEO

1994
SSA

1997

Mikel J Harry, Ph.D

1995

2001

AT&T

1996

Jack Welch
(GE general director)

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Page 20 of 32

3M

LG
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Cc cng c thng p dng trong Six Sigma

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p dng th no trong Mining

Ti u ph tng v tn kho an ton

Ti u ha nhin liu s dng
Ti u ha khoan khai thc
Ci thin hot ng o, gu ko ti
Gim chi ph bo tr
Nng cao tnh sn sng ca thit b
Ci thin ng
Hp l ha qu trnh Administration

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Phn III. Lean Six Sigma

Ni Dung
g l gg?
Lean Six Sigma
Ti sao nn kt hp Lean v Six Sigma
p cn
ca CICC
Phngg pphpp tip
Tho lun v Hi p

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Ti sao nn kt hp Lean6sigma
Lean6sigma
L
6 i
V Kh
cho doanh nghip
Thu hoch qu ca 6
Kt qu (6)
Qu
Q ngtt
Thit k cho kh nng sn xut
Ro cn (5)
Phn nhiu qu
c tnh ca qu trnh v s
ti u ho

Ro cn (4)
Qu l lng pha di
7 cng c c bn

Wall of (3)
Qu rng di t
Logic and Intuition

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Ti sao nn kt hp Lean6sigma

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Ti sao nn kt hp Lean6sigma
Lean

Excessive OvertimeLate Paperwork

Premium Freight Costs
Customer Allowances
Pricing or
Billing Errors
Excessive Field
Incorrectly Completed
Services Expenses Lack of Follow-up
Sales Order
on Current Programs
Excessive
Employee
p y
TurnoverPlanning Delays
Excess Inventory
Expediting Costs
Unused Capacity
Development Cost
Complaint Xem xt
Mang nhng vt nng of Failed
Time
withvic
DissatisfiedChn ra nhng li
Di Product
chuyn nhiu
cng
Handling
Customer
Delayed delivery
Excessive
Overdue Receivables System
C t
Customer
tturnoutt
S t
Costs
C t
and loss of confidence
Design change
Waste of time
Increase in
lead time

Ch i ngun cung cp
nguyn vt liu

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Cht ng

Sit cht hn yu
Six Sigma
cu

Tm kimwww.cicc.com.vn
chi tit/
nhn din s lng

Our Approach
CICC sustainable performance management

LEAN

SIX SIGMA

Integrated

SUPPLY
CHAIN

BALANCE
SCORECARD

Analyze

SOFTWARE

Analyze

ERP

Best Business Practices (BBP Metrics)

Leadership: Driving Continuous Improvement Teamwork 5S Discipline
Philosophy: Absolute Customer Focus Zero Tolerance for Waste Stable Production Environment

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Page 27 of 32

Our Approach (cont)

Ci g

1. nh gi
nng lc hin
ti

3. Thit k v
trin khai mt
l trnh cn
b
bng

2. Trc quan
ha v thit
lp mc tiu

4. Theo di qu
trnh qua t vn
v o to

5. Duy tr v chia
s cc thc hnh
tt nht

C kin thc v cc
thc hnh tt nht

Lm nh
th no

1. Xem xt cc ch s o lng/ cc ch
s
o mc lng ph. Xem xt i

snh ai ang tt nht?

2. Phn tch lng ph
3. Thc hin s chui gi tr (VSM)
4. Nhn din c hi
c sn
phm

cht lng tt nht, phn tch t cc

yu t chnh yu lm tha mn nhu
cu ca khch hng

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1. Xem xt v xc nhn k
hoch mc tiu
2. Xem xt cc thc hnh tt
nht v s chui tng
lai
3. Lin kt cc ch s v cc
yu t chnh yu lm tha
mn nhu cu khch hng
vo chui gi tr cn thit
ci tin

Page 28 of 32

Pht trin mt tin trnh cn

bng
cho cc d n ci tin

nhm t c mc tiu
Pht trin con ngi
Gim dao ng sn phm
To ra dng chy
lin tc

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Our Methodology
L6S Poster

CON NGI - CHT LNG GIAO HNG CHI PH

Sn xut da trn nhu cu khch hng vi cht lng 6-Sigma
An ton cao
Tinh thn v nng sut

Sn xut va ng lc (JIT)
Thch ng vi nhu cu

Lean dng chy

nguyn vt liu

H thng Ko
Cn bng chuyn
Kanban
Lu trnh 1 SP
iu cn bng sn xut
Sn xut
B tr theo dng
Theo l nh
Linh hot
Gim thi gian cn chnh my/thit b

2. Vn bit
& nguyn nhn khng bit

- Phn tch Nguyn nhn & Tc

ng (5 Why, C&E, FMEA)
- Phn tch Qu trnh v D liu
- Thit k thc nghim (DOE)
- Kim nh gi thuyt thng k
- Phn tch tng quan, hi quy

M A I C

Sn phm khng sai li

Sn phm t
6-sigma

Ngun lc linh hot

t
so
m an
Ki c qu
tr

ng
th n
H g nh gp
n
c ng

Xo
a
c y v
ng
n
vi g
c

Con Ngi

Kim sot ngn

chn thi gian thc

o
k to
n a
ng

L 6i
Lean6sigma
Khch hng
Ci tin
hi lng
qu trnh
Tng
cht
lng

Tng
dng
chy

Gim
dao
ng

Tng
tc

1. Vn bit
& nguyn nhn bit

- Hot ng Kaizen, Nhm QCC

- K hoch kim sot
g nga
g
sai li ((Poka-yoke)
y
)
- Ngn
- Lu
lin chc nng (CFPM)
- Thy lm ngay (Just do it!)
- Chuyn i nhanh (SMED)
- Bo tr t qun (AM)

I C

Ngn nga sai li

Poka-Yoke

Hiu sut qu trnh cao

Bo tr nng sut
Nng lc qu trnh
Phng php 6sigma
Tng th

3. Vn nghi ng
& nhng khng bit
- Phn tch SIPOC, IPO
- Phn tch Qu trnh v D liu
- Phn tch chui gi tr (VSM)
- Biu thi gian
- Biu kim sot (SPC)
- Phn tch nng lc qu trnh

DM A I C

4. Vn khng bit
& cha nhn din

Tiu chun ha n nh Ci tin lin tc

- 5S - Qun l trc quan
- 5M
5M+1E
1E
- Tiu chun ha cng vic - Cn bng
- Di hn

- Hin trng +Hin

Hin vt
- Chu trnh PDCA
- Phn tch 7 lng ph

- Phn tch kiu sai hng v tc

ng (D-FMEA, P-FMEA)
- Phn tch mi nguy v im
kim sot ti hn (HACCP)
- T duy sng to (TRIZ)
- Thit k cho 6sigma (DFSS)
- Ma trn trin khai chc nng
(QFD)

DM A DV

Chia s thc hnh tt nht (KPI)

S lnh o: Dn dt ci tin lin tc Lm vic nhm Vn ha nguyn tc
T it l
Trit
l: Tp
T ttrung vo
khch
kh h hng
h Kh
Khng cho
h php
h c
l
lng ph
h Mi trng
t ki
kinh
hd
doanh
h b
bn vng

Lean va 6 sigma ket hp vi nhau tao ra he thong san xuat/kinh doanh tot nhat

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Designed by: Pham Thanh Dieu

Page 29 of 32

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Phn IV. Tho lun v Hi p

Hiu nhm v trnh cc cm by
g
Chia s kinh nghim

D n Six Sigma
Hot ng Six Sigma
D n Lean
Trc quan Lean Six Sigma

Gii thiu CICC

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Lean Six Sigma v cc cm by hiu nhm

Khng chuyn
cc gi tr tit
kim / ci tin
v thnh tin.

Thiu s cam kt v theo ui ca lnh o.

p
dng
d
rp
khun
kh thiu
thi customize
t i
Vn thc hin mua hng theo phng php truyn thng
Khng phn r vai tr v trch nhim cho ngun lc Lean
Ci tin b ni m khng trit tiu nguyn nhn gc r
(Lean gi).
Suy ngh Lean ch p dng cho cc qu trnh sn xut
Thiu hot ng duy tr cc thnh qu ci tin
Cc hiu nhm: http://www.leansigmavn.com/?p=1296

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Bi hc kinh nghim

Qun l phi h
tr cho s thnh cng lu di (khng nhn trc
mt)

Thc hin cc s kin ci tin lin quan n mc tiu chin lc

ca cng ty

Lm cho Khch hng v CEO thy c kt qu tht s

Lm mu trc (phi thnh cng) sau li ko tt c mi ngi

tham gia

Khi ln k hoch ri th phi hoan thnh cc hnh ng

Rt d gim
i chi
hi ph
h 10% nhng
h
t
tng
10% v
doanh
d
h thu
th th
kho hn trong thi k ny

C cc bng chng chng minh trc v sau khi ci tin

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Page 32 of 32

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Public Presentation

Pham Thanh Dieu

Chairman Deputy Director

ContinuousImprovement
ConsultingJSC. CICC
Mobile: +84 988 000 364
Dieu.pham@cicc.com.vn

Continuous Improvement Consulting JSC - CICC

Continuous
C
ti
Improvement
I
t Consulting
C
lti JSC.
JSC Add:
Add 6F,
6F 41 43 T
Tran C
Cao V
Van St
St., W
Ward
d 66, Di
District
t i t 33, HCMC
HCMC, VN
Tel: 84-8-5422 1148 | Fax: 84-8-5422 1149 | M: 0988 000 364 | Email: dieu.pham@cicc.com.vn
Website: www.cicc.com.vn or www.leansigmavn.com

Contents...page
Ab t Us
About
U ...02
02
Our People..03
Our Approach.07
Our Methodology.10
Who We Serve11

Introduction
i to CICC
C CC

Our VMV12
Our Partners14
How We Work15
Practice Areas.21
Our Customer .42
Our Contact ....43

www.cicc.com.vn

About Us
CICC has
h delivered
d li
d millions
illi
off dollars
d ll
off increased
i
d profitability
fit bilit by
b helping
h l i
organizations drive revenue and reduce costs.
CICC is a Vietnam leader in consulting and training related to performance
improvement and regulatory compliance.
compliance We have helped hundreds of
companies effectively develop the potential from within their organizations to
successfully integrate and deploy performance improvement principles and
practices, and to meet organizational, regulatory, and strategic goals.
Through our proven ability to transfer the skills and knowledge necessary to
improve performance, our customers can realize significant enterprise value for
their investment, both immediately and into the future.
By choosing to work with CICC you benefit from our:
Ability to listen and deliver meaningful solutions
Range of experience with multiple areas of expertise
Dedication to creation of programs that ensure self-sufficiency
Commitment to consistently high standards for service and support
Thorough execution of all objectives
History
Hi
off meeting
i and
d exceeding
di client
li expectations
i
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Page 2 of 43

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Our People
An
A experienced
i
d team.
t
CICC's consulting and training services stand on a firm foundation of knowledge,
experience, and world-class performance improvement methodologies. Our
consultants' coaching,
g training,
g and facilitation skills are enriched byy "real-world"
experience in their specialty fields including continuous improvement tools and
methods such as Lean Six Sigma, Balance Scorecard, Supply chain, Software design
and development.

Unparalleled expertise across our wide range of solutions.

solutions
More than 7 fulltime and more than 50 part-time (project base) expert consultants
and trainers covering a broad range of topics across the productivity quality and
process improvement landscapes
CICC consultants have an average of almost more than 10 - 35 years of commercial/
industrial/ governmental experience:
Average of 10 years of performance improvement experience
Almost engineering degrees in a variety of disciplines
Many have master or doctorates in their specialty field
Almost all have at least one professional Lean Six sigma certification

CICC consultants are based in Vietnam and able to speak a wide variety of languages
as: Vietnamese, English, Japanese, Chinese, Korean
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Key members of our team

MBB PHM THANH DIU
MBB.
Hn 12 nm kinh ngim lm vic, o
to v t vn Lean Six Sigma,
Balance Scorecard, Supply Chain.
tng lm vic ti Samsung, Metro
Cash & Carry, Johnson Controls, FPT,
Quatest3 dieu.pham@cicc.com.vn
Quatest3.
dieu pham@cicc com vn

TS NGUYN TIN NG
TS.
Hn 12 nm kinh ngim lm vic, o
to v t vn chuyn giao cng ngh.
tng lm vic ti Nht Bn, c
kin thc su rng v Kaizen, TPS v
cc h thng ci tin tin tin khc ,
email: dong.nguyen@cicc.com.vn
dong nguyen@cicc com vn

TS. NG MINH TRANG

Hn 35 nm kinh nghim, tng
hun luyn v t vn cho hn 100
khch hng
g v cc tiu chun ISO,
TQM, TPM, Kaizen, Lean. tng l
gim c Vikyno, P.GD Suzuki
Vietnam, trang.dang@cicc.com.vn

LI. V VN QUANG
Hn 10 nm kinh nghim, tng
hun luyn v t vn cho hn 20
khch hng
g v cch thc p
p dng
g v
trin
khai Lean trong ngnh may mc
v dy da , c kin thc ru rng v
Lean quang.vo@cicc.com.vn

LI. KHUT NH NGUYN

Hn 12 nm kinh ngim lm vic,
vic o
to v t vn Lean. tng lm vic
ti Beyonics Malaysia, PungKook VN,
Minh Hong Garment, Robinson
Consulting, nguyen.khuat@cicc.com.vn

BB. L BNG C
Hn 10 nm kinh ngim lm vic,
vic o
to v t vn Lean, Six Sigma.
tng lm vic ti M, Malaysia, c
hiu bit su rng v cc m hnh t
ng ha, hin l G CICC chi nhnh
min bc, duc.le@cicc.com.vn

CHARLES J. ROBINSON, P.E.

Hn 35 nm kinh nghim t vn v
hun luyn Lean, TPM cho cc tp
on ton cu nh: Ford, Exxon,
Dell, GM, BHP Billiton, Delphi,
H l D id
Harley-Davidson,
Nik Hin
Nike.
Hi ng
l
c vn cp cao cho CICC.

BB. KEITH NGUYEN

Hn 15 nm kinh nghim t vn v
hun luyn Six Sigma cho cc tp
on ton cu, Keith c quc tch M
v Vit Nam, Keith h tr CICC trong
cc
d
d n
c
s
dng
d
Ti
Ting
A h
Anh.
Keith am hiu v vn ha M v Vit

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Key members of our team (cont)

MR PHAN QUC I
MR.
C hn 12 nm lm vic trong ngnh
ti chnh, k ton,
Hin ph trch cc hng mc o to
v t vn lin quan n tnh ton cc
gi tr $ cho cc d n ci tin, email:
d i h @ i
dai.phan@cicc.com.vn

BB V MINH TUN
BB.
Hn 10 nm kinh ngim lm vic, o
to v t vn Lean Six Sigma,
tng lm vic ti cc cng ty hng u
ti Vit nam, c kin thc su rng v
h thng sn xut linh hot just in
time tuan.vo@cicc.com.vn
time,
tuan vo@cicc com vn

MBB. HA DAO
Ha Dao, ch tch ASQ Automotive
Division, MBB & Red X Master, c
hn 15 nm kinh nghim
g
t vn v
o to v ci tin
Lean Six Sigma
cho ngnh t ti M, phi hp vi
CICC trong cc chng trnh ti VN.

SCM. KURT BINH

Hn 12 nm kinh nghim, tng
hun luyn v t vn v Supply chain
cho nhiu doanh nghip,
g p ng
g thi l
ban bin tp tp ch supply chain
insight Vietnam v nhiu tp ch v
din n SCM trc tin khc.

LI. NGUYN NH TUN

Hn 15 nm kinh ngim lm vic,
vic o
to v t vn Lean. tng ph trch
trin khai Lean ti cc cng ty l nh
cung cp ca Nike, hin ang t vn
cho hn 20 khch hng trong cc lnh
vc may mc, day da, nha, bao b.

LI-BB. NGUYN HO KIT

Hn 12 nm kinh ngim lm vic,
vic o
to v t vn Lean. tng lm vic
ti cc tp on ton cu v dy da v
may mc cng nh ngnh g. c
s hun luyn bi bn v lean six
sigma, IE t cc chuyn gia hng u.

MBB. THAM NGUYEN KHOA

Hn 12 nm kinh lm vic ti cc tp
on a quc gia, c kinh nghim
hun luyn o to v t vn v Six
Sigma trong cc ngnh in in t.
dn
d dt cho
h rt
t nhiu
hi cc
d
d n
ci
i
tin theo Six Sigma.

LI. H HON THANH

Hn 12 nm kinh nghim t vn v
hun luyn Lean, Kaizen, thit lp
KPI v cc cng c ci tin lin tc
khc. lm vic ti cc cng ty t
vn
hng
h
c
u,
kinh
ki h nghim
hi lm
l
vic ti cty day da, may mc v bao b

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Page 5 of 43

www.cicc.com.vn

Members of Hirayama CICC Partnership Program

CICC phi hp vi Hirayama, cng ty t vn hng u Nht bn v phng thc sn
xut Toyota, TQM, TPM, Kaizen Workshop.
Hirayama h tr ti a ngun lc chuyn nghip cho cc d n ca CICC. Hin
Hirayama c hn 100 chuyn gia t vn, sau y l cc chuyn gia n Vit nam
h tr cho CICC.
Mr. SATO Etsuro
Ti Toyota Motor corp, Sato tng l
ph gim c nh my Tahara. ng
hng dn thc hnh TPS. ng nhn
c s ch dy ca ngi Taichi Ohno
ti
nh my
y v ng
g thc
hin
trin
khai ti cc nh my khc ca Toyota.

HAYASHIDA Hiromitsu
Tng m nhim chc v ph tng
gim c nh my Tahara khi ng
Toyota motor corp. L mt chuyn
gia ca TPS, ng c kinh nghim
trong
g k
thut
hn v lp
p rp
p v tham
mu v hnh thc t chc cc loi
hnh nh my,
y, x nghip.
g p

TERASAKI Akashi
tng lm vic ti Hitachi, gim c
R&D gim c b phn k thut sn
R&D,
xut, giu kinh nghim thc hnh ci
tin TPS (phng thc sn xut JIT).
ng t vn cho cng ty lin doanh
nc ngoi nh Trung Quc, Hn
Quc,
Q , n

SUZUKI Kazuo
Tng lm vic ti Sony vi vai tr
trng phng bo m cht lng,
lng ci
tin nghip v, trng phng xc tin
Six Sigma. ng rt thnh tho vic p
dng TPS, nng cao sn xut s dng
k thut IE, rt ngn thi gian thc
hin,
, ct ggim tn kho.

KOSAKA Senji
Ti Toyota Motor corp, Kosaka gi
chc v ph gim c nh my tr
s chnh. ng c ch bo, dn
dt bi ngi Taichi Ohno, ngi sng
lp ra TPS,
TPS t lc h thng ny cn s
khai v c c hi vn dng hc thuyt
vo thc
t.

YARINOME Takeshi
Tng lm vic cho Toshiba. ng thc
hin ci tin qu trnh cung cp v
phn phi, l qun l sn xut. Tham
gia ci tin cho cc cng ty hi
ngoi n nay ng l chuyn gia ci
ngoi,
tin qu trnh theo Six Sigma.

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Our Approach
Achieve
A hi
measurable
bl and
d sustainable
t i bl performance
f
i
improvement.
t
Our strength, depth, and breadth of expertise with an unparalleled range of
sustainable performance improvement methodologies, frameworks, and
tools enable our customers to achieve their strategic objectives and
sustained success effectively and efficiently.
CICC is expert at identifying which sustainable performance improvement
methodologies
g best fit with our customers culture and strategic
g g
goals. We
start with an evaluation of our customers existing performance
improvement initiatives and then work together to develop a blended
solution that incorporates the most successful of these initiatives with the
best tools from a variety of proven methodologies.
methodologies
Particularly relevant is our ability to pool our expertise and experience
across focus areas. This dynamic approach, which we refer to as CICC
Sustainable Performance Management, means we are flexible and unbiased
in choosing the best tools to fit our customers, ensuring they achieve results
that last and continue with speed, precision, and certainty.

www.leansigmavn.com

Page 7 of 43

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Our Approach
CICC sustainable performance management

LEAN

SUPPLY
CHAIN

SIX SIGMA

Integrated

BALANCE
SCORECARD

Analyze

SOFTWARE

Analyze

ERP

Best Business Practices (BBP Metrics)

Leadership: Driving Continuous Improvement Teamwork 5S Discipline
Philosophy: Absolute Customer Focus Zero Tolerance for Waste Stable Production Environment

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Page 8 of 43

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Our Approach (cont)

1. nh gi
nng lc hin
ti

Ci g

3. Thit k v
trin khai mt
l trnh cn
b
bng

2. Trc quan
ha v thit
lp mc tiu

4. Theo di qu
trnh qua t vn
v o to

5. Duy tr v chia
s cc thc hnh
tt nht

C kin thc v cc
thc hnh tt nht

Lm nh
th no

1. Xem xt cc ch s o lng/ cc ch
s
o mc lng ph. Xem xt i

snh ai ang tt nht?

2. Phn tch lng ph
3. Thc hin s chui gi tr (VSM)

1. Xem xt v xc nhn k
hoch mc tiu
2. Xem xt cc thc hnh tt
nht v s chui tng
lai
3. Lin kt cc ch s v cc
yu t chnh yu lm tha
mn nhu cu khch hng
vo chui gi tr cn thit
ci tin

4. Nhn din c hi
c sn
phm

cht lng tt nht, phn tch t cc

yu t chnh yu lm tha mn nhu
cu ca khch hng

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Pht trin mt tin trnh cn

bng
cho cc d n ci tin

nhm t c mc tiu
Pht trin con ngi
Gim dao ng sn phm
To ra dng chy
lin tc

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Page 9 of 43

Our Methodology
L6S Poster

CON NGI - CHT LNG GIAO HNG CHI PH

Sn xut da trn nhu cu khch hng vi cht lng 6-Sigma
An ton cao
Tinh thn v nng sut

Sn xut va ng lc (JIT)
Thch ng vi nhu cu

Lean dng chy

nguyn vt liu

H thng Ko
Cn bng chuyn
Kanban
Lu trnh 1 SP
iu cn bng sn xut
Sn xut
B tr theo dng
Theo l nh
Linh hot
Gim thi gian cn chnh my/thit b

2. Vn bit
& nguyn nhn khng bit

- Phn tch Nguyn nhn & Tc

ng (5 Why, C&E, FMEA)
- Phn tch Qu trnh v D liu
- Thit k thc nghim (DOE)
- Kim nh gi thuyt thng k
- Phn tch tng quan, hi quy

M A I C

Sn phm khng sai li

Sn phm t
6-sigma

Ngun lc linh hot

t
so
m an
Ki c qu
tr

ng
th n
H g nh gp
n
c ng

Xo
a
c y v
ng
n
vi g
c

Con Ngi

Kim sot ngn

chn thi gian thc

o
k to
n a
ng

L 6i
Lean6sigma
Khch hng
Ci tin
hi lng
qu trnh
Tng
cht
lng

Tng
dng
chy

Gim
dao
ng

Tng
tc

1. Vn bit
& nguyn nhn bit

- Hot ng Kaizen, Nhm QCC

- K hoch kim sot
- Ngn
g nga
g
sai li ((Poka-yoke)
y
)
- Lu
lin chc nng (CFPM)
- Thy lm ngay (Just do it!)
- Chuyn i nhanh (SMED)
- Bo tr t qun (AM)

I C

Ngn nga sai li

Poka-Yoke

Hiu sut qu trnh cao

Bo tr nng sut
Nng lc qu trnh
Phng php 6sigma
Tng th

3. Vn nghi ng
& nhng khng bit

- Phn tch SIPOC, IPO

- Phn tch Qu trnh v D liu
- Phn tch chui gi tr (VSM)
- Biu thi gian
- Biu kim sot (SPC)
- Phn tch nng lc qu trnh

DM A I C

4. Vn khng bit
& cha nhn din

Tiu chun ha n nh Ci tin lin tc

- 5S - Qun l trc quan
- 5M
5M+1E
1E
- Tiu chun ha cng vic - Cn bng
- Di hn

- Hin trng +Hin

Hin vt
- Chu trnh PDCA
- Phn tch 7 lng ph

- Phn tch kiu sai hng v tc

ng (D-FMEA, P-FMEA)
- Phn tch mi nguy v im
kim sot ti hn (HACCP)
- T duy sng to (TRIZ)
- Thit k cho 6sigma (DFSS)
- Ma trn trin khai chc nng
(QFD)

DM A DV

Chia s thc hnh tt nht (KPI)

S lnh o: Dn dt ci tin lin tc Lm vic nhm Vn ha nguyn tc
T it l
Trit
l: Tp
T ttrung vo
khch
kh h hng
h Kh
Khng cho
h php
h c
l
lng ph
h Mi trng
t ki
kinh
hd
doanh
h b
bn vng

Lean va 6 sigma ket hp vi nhau tao ra he thong san xuat/kinh doanh tot nhat

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Designed by: Pham Thanh Dieu

Page 10 of 43

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Who We Serve
Although our engagements vary
vary, our focus is constant: to deliver
sustainable results and lasting change.
Our customers range from banks and insurance companies to heavy manufacturing
and government services. We have supported organizations of all sizes,

Our customer industries include:

Banking
Healthcare
Insurance
Credit card processing
Mutual funds
Private equity funds
Medical device manufacturing
Pharmaceutical and biotechnology
Automotive parts supplies
Consumer product manufacturing
Steel
Automotive original equipment manufacturing (OEM)
Packaging
Building supplies
Wire and cable
Government agencies
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Page 11 of 43

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Our Vision - Mission - Values

Our
O Vision.
Vi i
The Vision of CICC is to be the globe's leading provider of performance
improvement consulting and training solutions.

Our mission.
We accomplish this by leveraging our unparalleled knowledge and
experience with a broad range of proven methodologies to provide our
clients with
ith the skills and knowledge
kno ledge they
the need to enhance financial results
res lts
and customer satisfaction. Through improved performance our clients can
realize significant enterprise value for their investment, both immediately
and into the future.

Our values.
Our commitment to shared values serves as a framework to guide the daily
actions and decisions of CICC employees.
p y
Our values represent
p
the
standards by which each CICC employee measures how we serve our
clients, treat our peers, and engage with our communities.

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Page 12 of 43

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Our Vision - Mission Values (Cont)

Our practice.
practice
Our practice is guided by the following core values:
Clients: We build relationships based on doing the right thing for our diversified
client base. By listening carefully to our customers, we can fully understand their
needs and wants and thus help them exceed their own expectations. We keep our
client information confidential.
Employees: We develop and empower our employees to grow and prosper to their
fullest potential. When our people achieve their best, we can help our clients achieve
their best.
Consultants:
C
lt t We
W maintain
i t i consistently
i t tl high
hi h standards
t d d for
f service.
i
T that
To
th t end,
d we
support our affiliate consultants to ensure that CICC delivers on the promise we
make to our clients: to provide excellent service and give them the skills and
knowledge they need to achieve meaningful, self-sustaining results, both now and in
the future.
Families: We are sensitive to the needs of our families and work together to foster a
high quality of life.
Suppliers: We work with our suppliers to encourage and ensure mutual success.
Community: As a global organization, we show respect to local customs and culture.
We act responsibly to help the people we employ,
employ the companies we serve,
serve and the
communities in which we operate to achieve their full potential.
Company:

We listen to our stakeholders.

We practice what we preach.
We deal ethically and fairly with everyone.
We make the job fun along the way.

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Page 13 of 43

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Our Partners
CICC partners with a wide range of organizations that give us greater capacity
to meet our clients needs. By working together, CICC and its partners deliver
the most comprehensive performance excellence training and consulting across
Vietnam and other Countries.
Listed below are some of the organizations we are proud to call partners.
Consulting for Gemba Kaizen of
Manufacturing
g with Toyota
y Production
System (TPS Lean System)

http://www.lean6sigma.vn

http://www.asq-auto.org

http://www.hirayamastaff.co.jp

United Registrar of Systems Ltd

http://urs.vn

MICON provides Lean Six

Sigma consulting and training
services all across Asia

http://robconsult.com
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Page 14 of 14

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How We Work
CICC considers each company
companyss unique needs,
needs and we deliver the appropriate
training, consulting, coaching, licensing, and materials to ensure that our clients
achieve a self-sustaining, continuously improving culture of performance
excellence.
Our team of Subject Matter Experts consists of top industry professionals with
many years of career experience in a range of sectors. All of our services are
characterized by flexibility and accessibility- we are full partners in designing
and implementing the programs that work best for your organization.
We can helpp yyour organization
g
get started,, help
g
py
you expand
p
an existing
gp
program,
g
,
reenergize an existing program, or help get a stalled effort going again.

Our full suite of delivery solutions includes:

I. Consulting Services
1.1. Lean and Six Sigma
1.2. Performance Excellence
1 3 Balance
1.3.
B l
S
Scorecard
d
1.4. Supply Chain management
1.5. TS16949 Core Tools & Related Standards
1.6. Software design and development
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How We Work (cont)

II Training and Coaching Solutions
II.
CICC provided the training that organizations need to improve performance,
minimize risk, and avoid the costly consequences of poor quality.
Our comprehensive Body of Knowledge,
Knowledge comprised of more than 50 courses
courses- with
content unparalleled in the training industry- offers a wide array of conformance and
improvement methodologies such as Six Sigma, Lean, performance excellence,
quality TS core tools and regulatory requirements, Balance Scorecard, Supply Chain
Management. Because of its breadth, our Body of Knowledge meets the needs of
beginners, experienced practitioners, and management.

Our performance improvement training courses are applauded for:

Conveyance of complex topics in simple formats
Modular design that allows for consistency, scalability, and flexibility in delivery
Clear flow and structure
Meaningful artwork and graphics
Thoroughness of explanation, aided by extensive notes
Industry-specific examples
Comprehensive skills development for all roles
Support materials and job aids that facilitate and simplify instructor preparation
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How We Work (cont)

II.. Trainingg and
d Co
Coaching
c g So
Solutions
u o s (co
(cont))
To ensure that you and your organization achieve performance excellence, we
offer two convenient training options: on-site training and public training.
2.1. On-Site Training

On-site
O
it training
t i i is
i a cost-effective,
t ff ti flexible,
fl ibl confidential
fid ti l way to
t train
t i your employees
l
att the
th location
l ti off
your choice. Both standard training programs and/or customized training can be presented at your site.
For customized performance improvement training, our experts work with your staff to create the right
programs for your industry, your culture, and your goalswith measurable results.
Our performance improvement courses are tailored to your industry and your organization.
Our trainers are experienced, dynamic, and thoroughly versed in their areas of expertise.
Our on-site training tends to be a more cost-effective alternative for groups of five or more.

2.2. Public Training

Each year, we offer public training to organizations across the Vietnam on productivity and qualityrelated topics such as Six Sigma, Lean, Lean Six Sigma tools, performance excellence, balance
scorecard, supply chain management.
More than 100 courses are offered each year on a variety of productivity and quality-related topics.
Normally training is offered in HCM, HN, Da Nang, Can Tho areas; facilities are comfortable and
convenient.
convenient
Courses are open to anyone who registers.
Public training is a convenient, low-cost way to train a single person or a small group of employees.
Training is delivered by a credible, experienced subject matter experts.
Students benefit from learning alongside people from other organizations and sectors, who can provide
complementary
l
perspectives.
i

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How We Work (cont)

2 3 Coaching
2.3.
C hi Services
S i

To ensure success from the classroom to the field, CICC provides coaching
designed to ensure that learning is effectively implemented at the
organizational level.

III. Rent a Lean Six Sigma Black Belt

Our Rent a Lean Six Sigma Black Belt program brings the benefits of Lean
Six Sigma to your organization right away.
away Our Black Belts and Master
Black Belts have years of industry experience that can help accelerate
deployment of Six Sigma skills when you have a pressing need that requires
immediate action. Many of our customers choose to rent a Black Belt to
lead projects while their associates are being developed. Whether you have
a specific problem to be solved immediately or a general need to improve
your business processes, our Black Belts can fill in the gaps.
Our Lean Six Sigma Black Belts can help:
Provide immediate Lean Six Sigma assistance to accelerate results.
Leverage years of industry experience as we partner with you for specific projects.
Lead projects teams, allowing for us to develop and guide the development of your
employees
employees.

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How We Work (cont)

IV. Curriculum Development and Customization
CICC works with organizations to develop training curricula designed to assist our
customers in achieving and maintaining optimum employee performance.

A well-planned training curriculum, one that is closely aligned with your organizations goals,
results in two key benefits:
It provides confidence that the strategy and performance goals set forth by the organization are
clearly communicated.
It allows the organization to determine those who require training in certain disciplines in order for
them to perform at their best.
O subject
Our
bj t matter
tt experts
t and
d training
t i i design
d i and
d curriculum
i l
d l
development
t experts
t work
k with
ith you
to design a curriculum that is tailored to your employees performance goals and to your
organizations business objectives. We deliver fully interactive training programs that are
comprehensive, effective, and flexible.

Ove
Overview:
v ew: Cu
Curriculum
cu u deve
development
op e t p
process
ocess

Step 1: Identify requirements

Review the organizations strategic goals to determine training objectives.
Determine critical success factors that might impact the success of the training program.
Identify audience, scope, extension, depth, and frequency of the training required.
Determine the most suitable delivery mechanisms.
Step 2: Propose training curriculum
Design curriculum (draft) for discussions with customer and refinement of the items listed under
Step 1. Typically, this includes a Design Document that comprises elements such as training
ppurpose,
p
target
g audience, delivery
y mechanism, list of topics,
p
and training
g itinerary.
y
Propose a development plan that defines things such as the roles and responsibilities of the CICCs
Subject Matter Expert (SME) and customer representatives, milestones, and deliverables.

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How We Work (cont)

IV Curriculum Development and Customization (cont)
IV.

Step 3: Develop training curriculum

Finalize the Design Document.

Develop the curriculum. In addition to the Design Document described in Step 2, typical training
material includes items such as student book, instructors presentation material, instructor
guidance material, handouts, and as applicable, a list of supplies needed for course presentation,
exercises, and workshops.

Design and conduct a Train-the-Trainer program, upon request, that supplements the instructor
guidance
id
material
i l mentioned
i d above.
b

Conduct customer review prior to final delivery.

This CICC curriculum development process includes instructional design principles that are
applicable to adult learning as well as a peer-review process that ensures accuracy and
consistency
i
with
i h the
h latest
l
d l
developments
i the
in
h disciplines
di i li
that
h are the
h object
bj off the
h training.
i i

V. Software Design and Development

CICC development of a software for our client base on what we have been optimization
after Lean Six Sigma training and consulting.
consulting
CICC software compliance with ERP system, our module include:

Sale and Customer management

MRP and Warehouse Management
Purchasing and Supplier Management
Production control and Management

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Practice Areas
CICC provides
id
performance
f
i
improvement
t
training and consulting solutions to companies
that are committed to achieving measurable
and sustainable results.
CICC commits increasing the efficiency for
enterprises through providing services of
training and consulting of methods and tools
for continuous improvement.
CICC provides consultancy and training of
Lean, Six Sigma, Lean Six Sigma, Balance
Scorecard Supply chain and Continuous
Improvement tools as: Kaizen, TPM, TQM,
SPC, VSM, 8D, SMED, FMEA, MSA, DOE,
Kanban, Line Balancing . . .
CICC offers total and flexible solutions for all
organizations
g
in all fields,, industries.

Learn more about our capabilities in

the followingg p
practice areas.

I Lean & Six Sigma

I.
1.1. Lean Six Sigma
1.2. Lean / Kaizen / Just In Time
1.3. Six Sigma DMAIC
1.4. Design for Six Sigma DMADV
1.5. Focused Improvement Tools
II. ISO/TS 16949 Core Tools
2.1. APQP
2 2 PPAP
2.2.
2.3. FMEA
2.4. MSA
2.5. SPC
III. Balance Scorecard
3.1. Balance Scorecard Awareness
3.2. Balance Scorecard Application
IV. Supply Chain Management
4.1.
4
1 Supply Chain Awareness
4.2. Supply Chain Management
V. Performance Excellence
5.1. Sustainable Performance
5.2.
5
2 Lean Six Sigma Assessment Services
VI. Software Design and Development

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I. Lean & Six Sigma

1.1. Lean Six Sigma
g
CICC can help enhance your organizations process improvement efforts
through the effective application of Lean Six Sigma methods and tools.
What is Lean Six Sigma?
Lean Six Sigma is a blend of two concepts: Lean, which is aimed at reducing waste
by breaking down processes and segregating waste from value, and Six Sigma,
which helps companies reduce process variation and errors by using quality and
statistical tools. Together they help companies reap the benefits of faster processes
with lower cost and higher quality.
The type of process issues experienced by the organization will dictate the selection
of the most suitable set of Lean and Six Sigma tools.
Originally developed to improve manufacturing efficiency and quality,
quality Lean Six
Sigma is now being adopted by all types of organizations from financial institutions
to retailers to hospitals.

Our approach to Lean Six Sigma

CICCs integrated Lean Six Sigma consulting and training approach does not simply
add a limited set of Lean tools to the Six Sigma DMAIC (Define, Measure, Analyze,
Improve, Control) improvement methodology; instead, we go broad and deep,
providing your organization with the full set of Lean tools, teaching and empowering
you to select and use the tools that make the most sense for each situation.
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I. Lean & Six Sigma (cont)

1.1. Lean Six Sigma
g
((cont))
Learn more about Lean Six Sigma training and consulting
CICC starts by understanding what programs, if any, you already have in place (e.g., ISO
9000 compliant management system). Our experience enables us to evaluate objectively
your existing performance improvement initiatives, identify the gaps, and then work
together
h to deploy
d l a high-impact
hi h i
L
Lean
Si Sigma
Six
Si
program.

Our experienced Lean Six Sigma consultants can help your organization:
Decide which deployment model best suits your environment.
Establish an effective governance structure.
Identify opportunities (areas of focus) to apply the methodologies to enhance business
performance.
Select projects within the areas of focus.
Train and coach your staff so that they correctly apply the tools.
Monitor the overall performance of your Lean Six Sigma initiative, and identify opportunities for
improvement.

Lean Six Sigma Training Solutions

CICC has a comprehensive suite of Lean Six Sigma training to meet the needs of various audience
groups throughout an organization.
We regularly hold public classes on Lean Six Sigma related topics in more than 5 cities around the
Vietnam. In addition, each of our courses can be customized and presented at a location of your
choice. For groups of five or more, on-site classes are a cost-effective, flexible, confidential way to
train your employees. You can trust our highly-skilled trainers to transfer the knowledge to your
staff effectively and efficiently.
Our Lean Six Sigma training programs also are available in multiple versions to suit industryspecific needs, such as manufacturing, services, and healthcare.

www.leansigmavn.com

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Page 23 of 43

I. Lean & Six Sigma (cont)

1 1 Lean
1.1.
L
Si Sigma
Six
Si
(
(cont)
t)
Our standard training courses include those listed below. Refer to any
course title for more information at www.cicc.com.vn
Course name

Duration

Public

Onsite

Lean Six Sigma Black Belt Certification

20 days

g GB upgrade
pg
to BB Certification
Lean Six Sigma

10 days
y

Lean Six Sigma Champion Certification

3 days

Lean Six Sigma Green Belt Certification

10 days

Lean Six Sigma Master Black Belt Certification

10 days

Lean Six Sigma White Belt

5 days

Lean Six Sigma for Management

1 day

Lean Six Sigma Awareness

2 days

Lean Six Sigma Project Support

5 days

2-5 days

Lean Six Sigma Audit and Assessments

www.leansigmavn.com

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I. Lean & Six Sigma (cont)

1 2 Lean/ Kaizen / Just In Time
1.2.

CICC has taken the basics of Lean and has made them even more practical and accessible
to practitioners in any industry at any level. Our Lean methodology approach focuses on
developing staff to reach strategic goals that help your organization improve and make
value
l flow
fl faster.
f

What Is Lean?

The Lean methodology and tools are based on the Toyota Production System that focuses
on the complete elimination of all waste,
waste efficient production,
production and collaborative teamwork
at all levels of the organization. The goal of Lean is to produce the right amount (based on
demand) of high-quality products and services (as defined by your customers) with the
least amount of time, effort, and cost. This system has now been adapted and adopted by all
types
yp of organizations.
g
Manufacturing,
g financial, healthcare, insurance, ggovernment, and
military institutions have all embraced Lean.

CICC's Lean Pathway for Deployment

CICC offers an innovative application of Lean concepts and methodologies through our
L
Lean
Pathway
P th
model.
d l

This model helps you utilize the appropriate Lean methodology manufacturing approach
based on the problem being solved; it serves as a guide for determining when to use a
particular Lean approach and, it addresses the support systems issues that must be managed
t make
to
k Lean
L
a sustainable
t i bl partt off the
th business
b i
culture,
lt
nott just
j t a temporary
t
t l set.
tool
t

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I. Lean & Six Sigma (cont)

1.2. Lean/ Kaizen / Just In Time ((cont))
CICC Lean experts have a long history of applying Lean in a vast array of industries,
including healthcare, financial services, industrial, and government.
Our strength lies in the depth of knowledge and experiences our Lean training team brings
to the customers we serve.
CICC Consultants Can:

CICC offers an innovative application of Lean concepts and methodologies through our
Lean Pathway model.

Our Lean Pathway is designed to speed up Lean deployment and help an organization
progress from an isolated project-type implementation to a more comprehensive
transformation-based implementation.

Like the more rigorous methods found in other improvement initiatives, such as Six Sigma,
the Lean Pathway
Path a is both prescriptiveprescripti e suggesting
s ggesting a logical sequence
seq ence of implementing
Lean- and flexible enough to be useful in diverse situations.

Lean Training Solutions

CICCs comprehensive suite of Lean training solutions ensures all needs are met at every
l l off your organizationlevel
i i
f
from
your suppliers
li to the
h CEO,
CEO from
f
you into
i
the
h hands
h d off
your customers.

In addition to offering standard programs, Lean training courses can be customized to meet
your organizations unique goals. Our training programs also are available in multiple
versions
i
to suit
i industry-specific
i d
ifi needs,
d suchh as manufacturing,
f
i services
i
andd healthcare.
h lh

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I. Lean & Six Sigma (cont)

11.2.
2 Lean/
L / Kaizen
K i
/ Just
J t In
I Time
Ti
(
(cont)
t)
Our standard training courses include those listed below. Refer to any course
title for more information at www.cicc.com.vn
C
Course
N
Name

D
Duration
ti

P bli
Public

O it
On-site

Lean Practitioners Certification

8 days

Lean Implementer Certification

12 days

Planning and Leading Lean Kaizen Events

4 days

Targeted Lean Event

4 days

1-2 days for

each
hT
Tooll

Lean for Management

1 day

Lean Awareness Manufacturing / Service

3 days

Lean Project Support

5 days

2-5 days

Creating and Computerizing the Lean Office

2 days

Lean Performance Measurements

2 days

Understanding
g Lean Enterprise
p
Tools

Lean Audit and Assessments

www.leansigmavn.com

Page 27 of 43

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I. Lean & Six Sigma (cont)

1 3 Six Sigma DMAIC
1.3.
DMAIC is a step-by-step approach for improving existing business processes.
The Six Sigma methodology, DMAIC (Define, Measure, Analyze, Improve,
Control) is used when a product or process is in existence but is not meeting
Control),
customer specifications or is not performing adequately. The Six Sigma DMAIC
approach combines statistical and quality management tools to ensure that
processes exhibit peak performance, resulting in a dramatic increase in customer
satisfaction, productivity, and shareholder value.
The successful deployment of Six Sigma DMAIC requires the application of a
wide range of tools, from simple quality tools (e.g., brainstorming or Pareto
analysis)
l i ) to
t advanced
d
d statistical
t ti ti l modeling
d li (e.g.,
(
regression
i analysis
l i or designed
d i d
experiments). The goal is to boost performance, drive better solutions and
drastically reduce or eliminate nonconformities (defects) and problems to
q
exceed customer requirements.

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I. Lean & Six Sigma (cont)

1 3 Six Sigma DMAIC (cont)
1.3.
CICCs Six Sigma consultants can help you apply Six Sigma DMAIC to its
fullest extent.
Our experienced Six Sigma consultants can help your organization:

Establish an effective governance structure for the DMAIC strategy.

Facilitate strategic planning sessions.
Select, review, and evaluate projects that are aligned with the organizations strategy.
Develop your organizations Six Sigma Champions, with Black Belts, and Green
Belts, including providing Train the Trainer programs.
Complete Six Sigma projects by providing on-site coaching and assistance for project
Champions.
Champions
Bring the benefits of Six Sigma to your organization right away through our Rent-aBlack Belt program.
Train and coach your staff so that they correctly apply the DMAIC and/or DMADV
tools.
l
Monitor the overall performance of your Six Sigma initiative and identify
opportunities for improvement.

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Page 29 of 43

I. Lean & Six Sigma (cont)

11.3.
3 Six
Si Sigma
Si
DMAIC (cont)
(
t)
DMAIC Training Solutions
Our programs may be customized for your organization within your Six Sigma
process improvement effort. In addition, our Six Sigma training programs also are
available in multiple versions to suit industry-specific needs, such as manufacturing,
services, and healthcare.

Our standard training courses include those listed below. Refer to any course
titl for
title
f more information
i f
ti att www.cicc.com.vn
i
Course name
Six Sigma Black Belt Certification
Six Sigma GB upgrade to BB Certification
Six Sigma Champion Certification
Six Sigma Green Belt Certification
Six Sigma Master Black Belt Certification
Six Sigma White Belt
Six Sigma for Management
Six Sigma Awareness
g Project
j Support
pp
Six Sigma
Six Sigma Audit and Assessments
www.leansigmavn.com

Duration
20 days
10 days
3 days
10 days
10 days
5 days
1 day
2 days
5 days
y
2-5 days
Page 30 of 43

Public
Y
Y
Y
Y
Y
Y
Y
Y
N
N

Onsite
Y
Y
Y
Y
N
Y
Y
Y
Y
Y

www.cicc.com.vn

I. Lean & Six Sigma (cont)

1 4 Design for Six Sigma DMADV
1.4.
Six Sigma DMADV provides the road map for process (re)design and helps you to create
and implement an effective process from the start.
Design for Six Sigma applies the DMADV (Define, Measure, Analysis, Design,
Verify/Validate), methodology. The successful deployment of Six Sigma DMADV results
in products and services that consistently meet customer requirements, projected costs,
targeted release dates, and production capabilities.
The successful deployment of Six Sigma DMADV requires the application of a wide
range of tools, from simple quality tools (e.g., brainstorming or Pareto analysis) to
advanced statistical modeling (e.g., regression analysis or designed experiments). The
goal is to boost performance, drive better solutions and drastically reduce or eliminate
nonconformities (defects) and problems to exceed customer requirements.
CICCs consultants can help you apply Design For Six Sigma DMADV to its fullest
extent.
Our standard training courses include those listed below. Refer to any course title for more
information at www.cicc.com.vn
www cicc com vn
Course Name
Design for Six Sigma
Applying Six-Sigma
Six Sigma to Product Development
www.leansigmavn.com

Duration

Public

On-site

1-5 days

5 days

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I. Lean & Six Sigma (cont)

1 5 Focused Improvement Tools
1.5.
Focused Improvement Tools (FIT) constitute an CICC approach to Lean Six Sigma
deployment that allows you to jump start or enhance your Lean Six Sigma program by
isolating the application of rigorous statistical tools into stand-alone courses.
traditional, multiple-week programs such as Black Belt training
training, FIT courses
In contrast to traditional
offer 2-3 days of in-depth training focused on mastering the specific Lean Six Sigma tool
you need right away. This more focused approach allows individual practitioners to learn
(or refresh) targeted skills that can be applied quickly to solve their process issues, and
allows organizations to see a faster return on investment by breaking down big,
big bold
objectives into smaller, more achievable chunks.
Benefits of the Focused Improvement Tools program include:

Matches the right Lean Six Sigma tool with an organizations specific needs.
Allows organizations
g
to accelerate deployment
p y
of the specific
p
skills they
y need in order to
streamline processes and enhance returns.
Participants see a faster return on investment by focusing on their most needed Lean Six Sigma
tool.
For organizations already using Lean Six Sigma as a tool, offers an opportunity to brush up or
delve deeper into specific important skills.
skills
Is an optimal starting place for employees who dont have time for longer Lean Six Sigma
courses.
Courses can be taken on their own or bundled together in cost-saving packages.
If your organization needs immediate assistance applying a single or series of Focused
Improvement Tools, an CICC consultant can help.

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I. Lean & Six Sigma (cont)

1.5. Focused Improvement
p
Tools ((cont))
Our standard training courses include those listed below. Refer to any course title for ore
information at www.cicc.com.vn
Course Name
Duration Public On-site
Applying Design of Experiments (DOE)

3 days

Basic Problem Solving (Root Cause Analysis)

2 days

Basic Statistics/Introduction to Minitab

3 days

C d ti Regression
Conducting
R
i Analysis
A l i

2 days
d

Data Collection and Gage R&R (MSA)

2 days

Implementing Statistical Process Control (SPC)

3 days

Potential
i l Failure
il
Mode
d andd Effects
ff
A l i (FMEA)
Analysis
(
A)

3 days
d

Understanding and Conducting Data Analysis

3 days

Understanding and Measuring Process Performance

2 days

Understanding and Performing Hypothesis Testing

2 days

Cost of Quality (COQ) Implementation

2 days

Quality Function Deployment (QFD)

2 days

Policy Deployment

2 days

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II. TS 16949 Core Tools

Th
The quality
lit core tools
t l will
ill help
h l you improve
i
your organizations
i ti QMS.
QMS
Companies seeking TS 16949 need to understand the core tools to meet the
requirements. The 5 Core Tools required to effectively implement and audit
ISO/TS 16949 are listed in the table below.

Advanced Product Quality Planning (APQP)

Failure Mode and Effects Analysis (FMEA)
Production Part Approval Process (PPAP)
Statistical Process Control (SPC)
Measurement System Analysis (MSA)

CICCs consultants can help you apply TS16949 core tools to its fullest extent.

Our standard training courses include those listed below. Refer to any course
title for more information at at www.cicc.com.vn
Course Name
Advanced Product Q
Quality
y Planning
g ((APQP)
Q )
Failure Mode and Effects Analysis (FMEA)
Production Part Approval Process (PPAP)
Statistical Process Control (SPC)
Measurement System Analysis (MSA)
www.leansigmavn.com

Duration

Public

On-site

1 day
y
3 days
1 days
3 days
2 days

N
Y
N
Y
Y

Y
Y
Y
Y
Y

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III. Balance Scorecard

CICC provides
id training
t i i and
d consulting
lti services
i
t commercial,
to
i l government,
t andd
non-profit organizations. We applies best practices gained from hundreds
of consulting assignments and thousands trainees in balanced scorecard,
strategic
g
pperformance management
g
and measurement,, strategic
g p
planning,
g,
and change management to help executives, managers and analysts transform
their organizations into performance excellence organizations.
Our standard training courses include those listed below. Refer to any course
title
i l for
f ore information
i f
i at www.cicc.com.vn
i
Course Name

Duration

Public

On-site

Introduction to the Balanced Scorecard

2 days

Advanced Balanced Scorecard

3 days

Practice and application balance Scorecard

3 days

Build up Balance Scorecard system

3 days

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Page 35 of 43

IV. Supply Chain Management

C
Consulting
lti
i Supply
in
S
l Chain
Ch i & Operation
O
ti
i project
is
j t based
b d designing
d i i
new
systems, researching specific markets or improving organizations.
CICC provides training and consulting in supply chain management.
Beside Lean Six Sigma,
Sigma we combine Lean to supply chain to Lean supply chain
management is for many companies. It is not just for manufacturers who
practice lean management. It is also for non-manufacturers, wholesalers,
distributors, retailers and others
CICCs consultants can help you apply Supply Chain to its fullest extent.
Our standard training courses include those listed below. Refer to any course
title for more information at www.cicc.com.vn
Course Name

Duration Public On-site

Supply Chain Strategies

Internet Technologies and Supply Chain Management

2 days
3 days

Y
Y

Y
Y

Performance Measures for Supply Chain Management

3 days

Product and Process Design for Supply Chain Management

3 days

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V. Performance Excellence
Performance excellence
excellencethe
the ability to create value for customers,
customers
employees, and investorsis a common theme among the best performing
organizations in the world.
CICCs Performance Excellence Practice helps organizations create sustainable
value
l by
b addressing
dd
i the
th needs
d off those
th
three
th key
k groups.
Sustainable Performance Management
Teams
Assessment Services

In addition to providing directed Performance Excellence consulting services,

we offer a comprehensive suite of Performance Excellence training courses. All
of our Performance Excellence courses can be customized for your organization.
Our standard training courses include those listed below. Refer to any course
title for more information at www.cicc.com.vn
Course Name
Optimizing Teams for Success
Lean Assessments
Six Sigma Assessments
g Assessments
Lean Six Sigma
Enterprise Performance Diagnosis
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Duration
1 days
2 days
2 days
2-5 days
y
2-5 days
Page 37 of 43

Public
N
N
N
N
N

On-site
Y
Y
Y
Y
Y

www.cicc.com.vn

VI. Software Design and Development

6 1 Sale
6.1.
S l and
d Customer
C t
M
Management
t
This Module allows you to track your best leads and opportunities. You can
customize your sales cycle, control statistics and forecasts and setup marketing
campaign automation to improve your sales performance.
performance
Follow Quotes & Sales Order
Convert opportunities to quotations in one click, convert the quote to a sale
order and follow
follow-up
up a sales (invoicing, deliveries, etc..)
Get Real-time Statistics
Get accurate forecasts to analyze your sales activities
Customer management can help you automate email and email sending, qualify
leads and encourage customers to contact the right department. This will help
you save time, and communicate with your customers in the long term.

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VI. Software Design and Development

6.2. MRP and Warehouse Management
g
CICC Software invented the double-entry inventory management system which allows to
manage complex needs very easily: tracking stocks of suppliers/customers, full
traceability, accounting links, etc.
This Module supports multi-warehouse
multi warehouse management based on hierarchical location
structure. Manage your own internal locations, external locations, customers, suppliers or
manufacturing inventories.

Key Features
Advanced Logistic Routes
CICC Software supports push and pull rules to define your complex routes in your
warehouses.

Trace your stock moves

Track all past or future inventory transactions.
transactions Lists facilitate transactions from one location
to another.

Control Receptions
Just click on a location and attain a thorough inventory analysis, for a specified period with
the inventory control

Never run out of stock

With minimum stock rules you have automatic orders with the right quantity to get the
maximum specified level.

See your inventory's worth

With the
th inventory
i
t
valuation
l ti you can see the
th monetary
t
value
l off your stock
t k quantity,
tit for
f
each location.

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VI. Software Design and Development

66.3.
3 Purchasing and Supplier Management
Simply create and track your purchase orders, manage your suppliers' info,
control your products reception process and check suppliers' invoices.
Key Features
Automated Propositions
You will receive automated proposition of purchases by Software according to
stock levels, sales, etc.
Follow your suppliers
In the Address Book you can follow all moves and transactions related to a
given supplier with the history tab.
Control Receptions
With the inventory control manage back orders, reception control by orders lines
and quality control.
Create your products
This Module allows you to fully customize the information you want to input
about your products.
Personalized analysis
Analyze
y the p
performance of y
your suppliers
pp
using
g the flexible reporting:
p
g deliveryy
delays, discount on prices, etc.
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VI. Software Design and Development

66.4.
4 Production Controls and Management
Plan and control your supply chain through different applications in the
Manufacturing module. Personalize your master data, configure planning,
manage your manufacturing and work orders.
Key Features
Efficient Scheduling
Schedulers automatically organize manufacturing orders, launch purchase orders & reserve
products in stock.

Manage
a age materials
ate a s aand
d HR
Define and plan efficiently the working time and capacity of your resources.

Bar Code Support

Use our bar code support to record time and operations on different work orders.

Master Data
This Module supports: multi-level Bill of Materials, push & pull logistic rules, advanced
routings.

Flexibility in All Operations

Edit manually all operations at any level of the progress. With CICC software, you will not
be frustrated by a rigid system

Stock Alerts
Get your stock alerts generated in real time to avoid shortages at any given time.

Stock Analytics
Track the evolution of the stock value,, according
g to the level of manufacturing
g activities as
they progress in the transformation process.

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Our Special Customer

More refer to: http://cicc.com.vn/index.php/khach-hang-cicc

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Our Contacts
CICC HEAD OFFICE
Pham Thanh Dieu | Chairman-Deputy Director
6F, 41 43 Tran Cao Van St., Ward 6, District 3, HCMC, VN
Tel: 84-8-5422 1148 | Fax: 84-8-5422 1149 | M: 0988 000 364
Email: dieu.pham@cicc.com.vn or info@cicc.com.vn
Website: www.cicc.com.vn or www.leansigmavn.com

H NI OFFICE
L Bng c | Director of H Ni Branch
Mobile: 0984317584
Email: duc.le@cicc.com.vn
Website: www.cicc.com.vn
www cicc com vn or www.leansigmavn.com
www leansigmavn com

NNG OFFICE
V Vn Quang | Director of Nng
Branch
Mobile: 0906562633
Email: quang.vo@cicc.com.vn
Website: www.cicc.com.vn or www.leansigmavn.com

www.leansigmavn.com

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