The document provides instructions for how to change an ashtray at a restaurant according to approved standards. It lists the necessary equipment, which includes a clean ashtray, tray, and cloth. It then outlines the 5 steps to change an ashtray: 1) Prepare the equipment, 2) Place the equipment on the tray, 3) Approach the table, 4) Change the ashtray by collecting the dirty one and replacing it with a clean one while saying "Excuse me," and 5) Leave the table with a smile. The purpose is to demonstrate professional service standards and improve the guest experience.
The document provides instructions for how to change an ashtray at a restaurant according to approved standards. It lists the necessary equipment, which includes a clean ashtray, tray, and cloth. It then outlines the 5 steps to change an ashtray: 1) Prepare the equipment, 2) Place the equipment on the tray, 3) Approach the table, 4) Change the ashtray by collecting the dirty one and replacing it with a clean one while saying "Excuse me," and 5) Leave the table with a smile. The purpose is to demonstrate professional service standards and improve the guest experience.
The document provides instructions for how to change an ashtray at a restaurant according to approved standards. It lists the necessary equipment, which includes a clean ashtray, tray, and cloth. It then outlines the 5 steps to change an ashtray: 1) Prepare the equipment, 2) Place the equipment on the tray, 3) Approach the table, 4) Change the ashtray by collecting the dirty one and replacing it with a clean one while saying "Excuse me," and 5) Leave the table with a smile. The purpose is to demonstrate professional service standards and improve the guest experience.
Preparation of - 2 ashtray materials and - A-round tray equipment / Các tài - Clean tray cloth liệu và thiết bị cân chuẩn bị What How to change an ashtray Về chủ đề gì Interest Imagine that you and your friend came to the restaurant for dinner, but your Điều thú vị group request a smoking table, the waitress escorting guests to the table, the staff present an ashtray, there are a lot of cigarette filter in side ,the ashtray it not well cleaning. How would you feel if that you were the Guest? Need Show our professional event in small points and get better feel from the Tại sao cần guest How Today, we will demonstrate “How to change an ash stray’’ Làm cách nào ” according to the approved Standards of Performance that have been established in our hotel. Once we have completed this training, you will be expected to consistently deliver the standards we have highlighted. So please learn these standards carefully. Attention /Lưu
1.Prepare equipment Q: What equipment do we need Ashtray must be clean and to prepare? dry. No chipped-cracked. Q: Coffee powder A-round tray must be clean and dry. Tray cloth is dry and clean. Coffee powder from grinder coffee machine 2. Place the equipment on the Q: What equipment should be Ashtray tray. place on the tray? Q: What is in the ashtray befor to Why we should have serve for thre guest some coffee powder in the ashtray? 3. Approach the table. Q: How do we approach the Smile as you really mean it. table? Eye contact.
4. Change an ashtray. Q: How to change an ashtray? Collect the dirty ashtray.
Change a new one. ‘’Excuse me, Sir/Madam’’ 5. Leave the table. Q: How do we leave the table? Smile as you really mean it.