DEBBIE LAWN

Scarborough, ON M1K 1C6 | (416) 875-9790 | debbie.j.lawn@gmail.com

HIGHLIGHTS OF QUALIFICATIONS

 Over 10 years of professional work experience working with diverse clients

while delivering outstanding customer service experience
 Efficient cash register skills for working efficiently and accurately in a fast
paced retail environment
 Strong time management skills with the ability to multi-task while providing
professional and efficient customer service while complying to all health and
safety regulations and restaurant’s policies and procedures
 Good interpersonal skills for interacting and communicating with the public
and resolving problems to customers’ satisfaction
 Flexible, hardworking team player who collaborates with others and who can
also work independently with minimal supervision - open to shifts and working
weekends
 Hands on knowledge of POS system; Strong attention to detail and math skills
for performing duties, basic computer skills

RELEVANT SKILLS AND EXPERIENCE

Office Administration and Reception:

 Answered general phone inquiries in a professional and courteous manner;
provided information and took messages accurately
 Acted as the first point of contact for customer inquiries and complaints;
booked, rescheduled and verified appointments for clients
 Replied to general information requests with the accurate information
 Greeted clients and visitors; verified clients’ information
 Recorded data in clients files ensuring accuracy of information; maintained
filing cabinets and processed office supplies requests
 Opened, screened and distributed mail

EMPLOYMENT EXPERIENCE

Team Member, Tim Hortons, Toronto, ON April

2008 – present
 Welcomes customers, places their food/beverage orders and answers
questions about menu; calculates orders; accepts cash, debit/credit card
payments and provided correct change in accordance to cash handling
policies and procedures
 Applies problem solving skills and references guidelines to resolve customers’
complaints for example, explaining “roll up the rim” timelines and what
products qualify for combination orders, when necessary escalates to
management
 Prepares customers’ sandwiches, bagels, and soup orders efficiently, uses
upselling techniques to promote or enhance combination food and drink
orders
 Cleans and sanitizes work areas, tables, floors, kitchen, restaurant and
restrooms ensuring restaurant has a neat and organized appearance

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 DEBBIE LAWN
Scarborough, ON M1K 1C6 | (416) 875-9790 | debbie.j.lawn@gmail.com
 Stocks/Fills service and refrigerators area with supplies to ensure efficient
customer service
 Performs kitchen duties i.e. cleaning and washing pots and utensils

EMPLOYMENT EXPERIENCE CONTINUED…

Receptionist, Dr. Sie, Toronto, ON

2006-2007
 Greeted patients, verified OHIP information and registered them, prepared
files for physician
and escorted patients to examination rooms
 Answered telephone and responded to patients’ and other medical
professionals’ requests
 Scheduled, confirmed and cancelled appointments according to office
procedures
 Maintained files by updating pertinent patient information and accurately
filing
 Performed other clerical duties to ensure smooth and efficient office
operations
 Ensured waiting room was neat and organized at all times

Telephone Interviewer, Forum Research, Toronto, ON

2006-2007
 Conducted a variety of market research telephone surveys with respondents
while accurately and efficiently inputting responses to questions into a
customized database

EDUCATION

High School Diploma

Victoria Park Secondary School< Toronto, ON

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