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The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
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DHL Service & Rate Guide 2019: Pakistan 2
50 YEARS OF DELIVERING
FOR OUR CUSTOMERS
An ambitious BEGINNING
In 2019, DHL reaches a milestone we are incredibly proud
of: 50 years of delivering for our customers. We started our
journey in the same year as another famous event – the
1969 moon landings. And in the same pioneering spirit
we started small but with the world in our sights. After 50
years, we are proud of our 120,000 Certified International
Specialists and leading infrastructure spread over more
than 220 countries and territories worldwide – these allow
us to truly be the most global service provider for our
customers. We bring you expertise combined with passion,
a can-do attitude and a desire for speed.
An ambitious FUTURE
A company that has always been on the move, DHL Express
is embracing the future. We are committed to remaining
at the forefront of an evolving world – from leading the
way on e-commerce, to our GoGreen commitment, to
deploying the latest technologies to get things First Time
Right and enabling trade in new markets. Cherishing our
pioneering spirit, we look forward with our customers to
the next 50 years – to 2069 and beyond!
John Pearson
CEO, DHL Express
DHL Service & Rate Guide 2019: Pakistan 3
THE INTERNATIONAL
SPECIALISTS
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
DHL Express is the global market leader and specialist in Through our Certified International Specialist Program we
international shipping and courier delivery services. We provide all DHL Express employees with the specialized
have been building and continuously improving our service knowledge they need to do their job competently and
for 50 years. Key to our success is the strength of our global confidently – and that’s good news for both employees and
network, spanning more than 220 countries and territories, customers. As Certified International Specialists you can rely
in which some 120,000 employees provide services to more on DHL Express as the experts in international express.
than 2.5 million customers.
This guide enables you to find out how DHL Express can
What really sets us apart is the international shipping help you with your international shipping needs, and
expertise of our people. Their knowledge, coupled with to see what best fits your needs from our wide range of
their passion and ‘can-do’ attitude, delivers a truly world- products and services. Should you have any questions,
class service and ensures that your shipments get to their please get in touch with your DHL Account Manager or visit
destination securely and as quickly as possible. us at dhl.com.pk.
DHL Service & Rate Guide 2019: Pakistan 4
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00
Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before
an end of business day delivery service around the world for 9:00 on lanes that guarantee either a next or second
pieces up to 70kg and shipments up to 1,000kg. business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East,
We deliver reliably and quickly to more global destinations Africa, Asia and the Americas. DHL Express 9:00 features a
across a single integrated network than any other express money-back guarantee and is suitable for pieces up to 30kg
delivery company. and shipments up to 300kg.
DHL Express
DHL Express 12:00 DHL Express 9:00
Worldwide
Delivery attempts 2 2 2
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can There is no need for local brokers or forwarders to get
import shipments from over 200 countries and territories involved in any part of the process. You are in full control,
in the world. This is more than any other express delivery and able to manage all aspects of your imports in a very
company can offer. What’s more, customers in, say, the USA can simple way.
order an import from China not just to the USA, but to other
destinations as well. We call this a third country shipment.
DHL Service & Rate Guide 2019: Pakistan 6
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – Extended Liability View charges
from non-standard deliveries and billing options to climate If you are sending valuable documents such as passports,
neutral shipping. You have the flexibility to choose the best visa applications or regulatory certificates you can extend
service for your needs with our express delivery services the DHL standard liability with this service. It provides
worldwide. coverage and compensation in the case of loss or damage.
Duties and Taxes Paid View charges Direct Signature View charges
DHL Express can arrange for the shipper or a third party to If you are sending sensitive documents or high value
be billed for any duties and taxes payable at destination, contents you can request DHL to obtain a direct signature
rather than the receiver of the shipment being billed. from the consignee or a representative at the delivery
Charges apply whenever the shipper requests that duties, address. DHL will ensure your shipment is not re-directed, or
taxes or other regulatory fees be paid outside of the delivered at an alternative address.
destination country.
Residential Address View charges
Shipment Insurance View charges Customers shipping to a home or private residence can
We recommend this comprehensive protection for your activate specific delivery options by designating the delivery
valuable or personal shipments, giving you peace of mind in address as residential. For such shipments, DHL Express will
the unlikely event of physical damage or loss. proactively notify the receiver via email or SMS about the
shipment’s progress. Receivers can then select the most
suitable delivery option on the On Demand Delivery website.
For a full list of optional services, please visit our website at dhl.com.pk/optionalservices.
DHL Service & Rate Guide 2019: Pakistan 8
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
SURCHARGES
In order to maintain a consistently high level of service, in Address Correction View charges
specific circumstances DHL Express levies a surcharge for This fixed surcharge is applied to any shipment that has
exceptional activities, ensuring that these surcharges are fair an incorrect delivery address at the time of pickup and
for all of our customers. the delivery cannot be fulfilled after making efforts at
the destination to determine the correct address. This
Fuel Surcharge View charges surcharge applies to international shipments.
This variable surcharge is applied to the weight charge of
each shipment and any transportation related surcharges. It Data Entry View charges
is derived from publicly available fuel oil indices that are also This fixed surcharge applies for each shipment consigned
shown on the DHL Express website at dhl.com/fuelsurcharge. with non-electronic, paper based manual waybills. Electronic
The charge is calibrated every month to the oil price that shipping documentation incurs no additional charges.
was current two months prior to the billing month. The Fuel
Surcharge applies to international shipments. Security Charges View charges
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services E-commerce Optional Services Surcharges Customs Services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, Formal Clearance View charges
with extensive knowledge and experience of dealing with Applied in selected countries, when importing goods with
customs topics worldwide. For your peace of mind, we an aggregated declaration value or weight exceeding the
provide a wide range of customs support for standard as limits set by destination Customs Authorities, or due to
well as non-routine customs-clearance processes. By making other regulatory requirements are excluded from routine
sure that clearance is a smooth and efficient process, we clearance on a consolidated manifest and thus require
ensure your shipments arrive as quickly as possible, and clearance under an individual entry form.
leave you free to focus on your core business. With our
online tool (tas.dhl.com) we provide essential customs Bonded Storage View charges
information to help you prepare your shipments. Storage charges apply when the shipment cannot be
released by customs due to inaccurate or missing paperwork.
Disbursement View charges Charges take effect from day one after the freight arrival
At the receiver’s request, DHL credit or cash is used to fund date or broker notification, whichever is later. The charge
the clearance, duty and tax charges relating to a shipment applies to the duty and taxes payer.
or piece, instead of the receiver using their own bond or
credit line. The customs process is accelerated, with DHL
making prompt payment of relevant charges while the
receiver defers payment until an agreed date.
For a full list of customs services, please visit our website at dhl.com.pk/customsservices.
DHL Service & Rate Guide 2019: Pakistan 10
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
DHL Service & Rate Guide 2019: Pakistan 11
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2019: Pakistan 12
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Restricted Items
The following items will NOT be accepted for carriage unless and any goods specified as such under International Air
otherwise agreed to by DHL. To obtain such agreement a Transport Association regulations (“IATA”), the Agreement
business case will need to be conducted by DHL and the on Dangerous Goods by Road (“ADR”) or International
items approved for carriage will be recorded in writing with Maritime Dangerous Goods (“IMDG”) regulations.
the Customer. Applicable to all shipments valued in excess of EUR 500,000
n Air guns, tasers, imitation or replica firearms, firearm n Financial and monetary commodities – examples include
parts and replica ammunition (includes rifle butts, trigger but are not limited to activated SIM cards for mobile
mechanisms, screws/bolts etc which are manufactured for phones, blank or activated credit or cash dispenser cards,
the sole purpose of creating a functional firearm) blank cheques, event tickets, lottery tickets, money or
n Antiques and works of art with a shipment value in excess postal orders, pre-paid phone cards, tickets (blank stock),
of EUR 500,000 traveller’s cheques, vouchers/tokens, unused stamps etc.
n Banderols/Tax stickers with a shipment value in excess of Applicable to all shipments valued in excess of EUR 500,000
EUR 500,000 n Furs
n Cannabis for medicinal purposes from bona fide n Jewellery and watches and with individual values in excess
pharmaceutical manufacturers with appropriate licences of EUR 5,000. The shipment must not exceed EUR 100,000
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case. The
value of one shipment must not exceed EUR 10,000 PAYING FOR YOUR SHIPMENT
n Cigarettes, cigars, tobacco products and electronic
cigarettes with a shipment value in excess of EUR 500,000 You can pay for DHL Express services either with cash, a
n Commemorative coins and medals with an individual credit card or by bank transfer. You can open an account
value or total shipment value of EUR 2,000 or more are with DHL Express to pay via bank transfer; and all account
n Dangerous/hazardous goods including but not limited to more details, please get in touch with a Customer Service
perfumes, aftershaves, aerosols, flammable substances, dry Advisor at your local DHL Express office or go to
SHIPPING TOOLS
international Specialists
The International specialists Services ship with DHL Express
How to Ship tools
Shipping Tools Zones and
Zones and Rates
rates
SHIPPING TOOLS
Making shipping easier
DHL Express offers a choice of electronic tools to suit even
the most demanding requirements. We invest continually
in market-leading technologies to make it easier for you to The all-new MyDHL+ re-imagines the way the
send your shipments around the world. As a result, you have shipping business does business, by combining the
more time to focus on your business. tools and services our customers use most. With
the new mobile friendly and intuitive interface,
Our electronic solutions cover online and offline options, customers can now import, export, schedule a
as well as integrated solutions. In addition, we provide pickup, track shipments and pay bills more quickly
industry-specific solutions tailored for the Life Sciences and than ever – all in one visit, with one password
Technology sectors. More information about our general and zero headaches. MyDHL+ makes it incredibly
capabilities is provided on this page. easy to navigate the complexities of international
shipping. Try it out now at mydhl.com.
dhl.com
Our website provides a comprehensive guide to DHL Express
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator.
Easyship
This is an offline advanced shipment management tool for
any organization with large shipping volumes or regular
scheduled deliveries. DHL Easyship can handle the needs of
multinational supply chains or any business with a central
shipping function. It is a Windows-based system, which is easy
to use yet very powerful – enabling you to handle everything
from regular mailshots to multi-stage shipping processes. Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
warehouse or customer service application. This provides global
shipment tracking while making it faster and easier to access
information about transit times, rates and courier bookings.
Specific solutions
DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Collect & Return services. For more information, please contact
your DHL Account Manager or local Customer Service team.
DHL Service & Rate Guide 2019: Pakistan 15
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
2. Weigh your shipment (see page 10 and dhl.com/ 4. F ind the rate using the rating zone and weight of your
volumetricweight) shipment (see page 19 for exports and page 24 for
imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Shipment Insurance By shipment value USD 10, or 2% of stated shipment value if higher
For a full list of optional services, please visit our website at dhl.com.pk/optionalservices.
DHL Service & Rate Guide 2019: Pakistan 16
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
SURCHARGES
Surcharges View explanation Charging method Charge
Additional Handling
Dangerous Goods
Security Charges
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Please visit our website for a full list of surcharges and customs services.
DHL Service & Rate Guide 2019: Pakistan 17
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
DHL DHL
DHL Express DHL Express DHL Express DHL Express
Countries & territories Zone Express Imports Countries & territories Zone Express Imports
12:00 9:00 12:00 9:00
Worldwide Worldwide
Afghanistan 1 P P Dominican Republic 10 P P
Albania 8 P P Ecuador 10 P P
Algeria 9 P P Egypt 9 P P
American Samoa 6 P P El Salvador 10 P P
Andorra 4 P P Eritrea 9 P P
Angola 9 P P P Estonia 4 P P P
Anguilla 10 P P Ethiopia 9 P P
Antigua 10 P P Falkland Islands 6 P P
Argentina 10 P P P Faroe Islands 4 P P
Armenia 8 P P Fiji 6 P P
Aruba 10 P P Finland 4 P P P
Australia 6 P P P France 4 P P P P
Austria 4 P P P P French Guyana 10 P P
Azerbaijan 8 P P Gabon 9 P P P
Bahamas 10 P P Gambia 9 P P
Bahrain 1 P P P Georgia 8 P P
Bangladesh 2 P doc P Germany 4 P P P P
Barbados 10 P P Ghana 9 P P
Belarus 8 P P Gibraltar 4 P P P
Belgium 4 P P P P Greece 4 P P P
Belize 10 P P Greenland 4 P P
Benin 9 P doc P Grenada 10 P P
Bermuda 10 P P Guadeloupe 6 P P
Bhutan 2 P P Guam 6 P P
Bolivia 10 P P Guatemala 10 P doc P
Bonaire 10 P P Guernsey 4 P P doc P
Bosnia and Herzegovina 8 P P Guinea Republic 9 P doc P
Botswana 9 P P Guinea-Bissau 9 P P
Brazil 10 P P P Guinea-Equatorial 6 P P
Brunei 6 P doc P Guyana (British) 10 P P
Bulgaria 8 P P P Haiti 10 P P
Burkina Faso 9 P P P Honduras 10 P P
Burundi 9 P P Hong Kong 5 P P P P
Cambodia 6 P P Hungary 4 P P P
Cameroon 9 P P P Iceland 4 P P P
Canada 7 P P P India 2 P doc P
Canary Island, The 9 P P Indonesia 6 P P
Cape Verde 9 P P Iran, Islamic Rep. of 1 P P
Cayman Island 10 P P Iraq 10 P P
Central African Republic 9 P P Ireland, Rep. of 4 P P P P
Chad 9 P P Italy 4 P P P P
Chile 10 P P P Jamaica 10 P P
China, People’s Republic 5 P P P Japan 6 P P P
Colombia 10 P P P P Jersey 4 P P doc P
Comoros 9 P P Jordan 1 P P
Congo 9 P P P Kazakhstan 8 P P P
Congo, Democrat Rep. of 9 P doc P Kenya 9 P P P
Cook Islands 6 P P Kiribati 6 P P
Costa Rica 10 P P Korea, D.P.R of (North) 10 P P
Cote d'Ivorie 9 P P P Korea, Rep. of (South) 6 P P P
Croatia 4 P P Kosovo 8 P P
Cuba 10 P P Kuwait 1 P P P
Curacao 10 P P Kyrgyzstan 8 P P
Cyprus 4 P doc P Lao P.D.R 6 P P
Czech Republic, The 4 P P P P Latvia 4 P P
Denmark 4 P P P P Lebanon 10 P P
Djibouti 9 P P Lesotho 9 P P
Dominica 10 P P Liberia 9 P P
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to
the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2019: Pakistan 18
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 86 countries worldwide.
Add USD 7 to the DHL Express Worldwide prices.
DHL Express 9:00 – Guaranteed delivery before 9:00 on the next possible working day to over 29 countries worldwide. Add
USD 21 to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
*DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.pk/packingguide. These network restrictions are subject to change with
30 days’ notice.
DHL Service & Rate Guide 2019: Pakistan 24
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
*DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.pk/packingguide. These network restrictions are subject to change with
30 days’ notice.
SERVICE CENTER ADDRESSES AND PHONE NUMBERS