Education

University of Warwick - MSc in Business Analytics – Merit Honours Coventry, UK [Oct

2016 – Jan 2018]

University of East Anglia - BSc in Business Finance and Economics – First Class Honours
Norwich, UK [Sep 2013 – Jul 2016]

Awards
- Granted Entrepreneur Visa by the University of Warwick
- Winner of the ICAEW Business Challenge 2015 for Vietnamese students in the UK
- Awarded “Great contribution to student activities in the UK” by the Vietnamese
Ambassador in London in 2015

Work experience
Got It, Inc. – Product Operation Lead / Data Analyst Hanoi, Vietnam [Aug 2018 – now
Got It is a Silicon Valley based tech start-up with the mission of bringing AI+Human-in-the-loop power in
solving real-world problems - https://www.got-it.ai/

Team Lead
- Tasks:
 Recruited, onboarded, prepared training, coached and managed over 30
SQL freelancers for SQLchat product
 Created and monitored effective work schedule to minimise cost and
maximise the team’s satisfaction
 Built systems to supervise the team’s performance and developed
dynamic performance-based payment scheme
 Constantly communicated to motivate the team, resolved conflicts and
made hard decisions when needed
Project Manager
- Tasks:
 Took charge of the Spider leader board rank improvement project -
https://yale-lily.github.io/spider
 Proposed approaches, procedures, timeline and budget for all steps,
including raw data collection, data preparation and model training
 Coordinated with AI team to supervise and run the project, reported
directly to the CEO
SQLchat Product Operator
- Tasks:
 Identified and supervised product’s performance key metrics, reported
directly to C-level
 Prepared product’s P&L
 Constantly audit product’s services and worked with engineer team to fix
technical issues
 Manage product’s supply
Data Analyst
  Conduct analyses to support decisions, to track product’s performance
and to evaluate impacts of product’s features
 Noteworthy analyses include the Understanding user’s behaviours
analyses to optimise user’s onboarding process and to build automated
email marketing campaign
 Support team in data pulling/analysing/visualizing and provided business
recommendations
 Proficient in SQL, GBQ, Google Data Studio, HubSpot, Mailchimp and
intermediate in Python

- Achievements
 Successfully recruited 20 freelancers within tight deadlines (2 weeks)
 Over 70% of freelancers remained and committed fully throughout the
whole project
 Maintained at least 80% customer satisfaction in SQLchat product
 Improved the AI model accuracy by nearly 3% after the first data batch