College of Hospitality Education

TPC 103/L– Course Syllabus

COURSE INFORMATION
1. Course Number : TPC 103
2. Course Name : Applied Business Tools and Technologies
3. Course Description : This course identifies common tools, technology and techniques used in the Tourism
and Hospitality Industry. It includes an overview of the applications or systems composed of technical processes,
methods, software and hardware that have evolved and streamlined certain functions in the workplace.
4. Pre-requisite : THC 5
5. Co-requisite : None
6. Credit : 3.0 units
7. Class schedule : 5 hours per week
8. Program Educational Objectives (PEO) of Tourism Management:
Three to five years after graduation, the tourism graduates are expected to:
A. Demonstrate the abilities of global tourism managers that can work in diverse, cross cultural settings;
B. Create businesses as tourism entrepreneurs with an effort to create dynamic growth in the community and in
the hospitality field;
C. Foster a productive working environment in a tourism-related organization;
D. Demonstrate leadership, interpersonal communication, collaborative and cultural competence;
E. Exhibit high sense of ethical responsibility; and,
F. Engage in research and continuing professional development.

9. Student Outcomes (SO) of tourism and their links to PEO

PEO
Upon graduation, the tourism students are expected to:
A B C D E F
• SO a * Conduct quality tour programs that respond to the needs and expectations of
ü ü
the modern travelers.
• SO b* Operate at least one (1) Global Distribution System with accuracy. ü ü
• SO c Demonstrate skills in risk and disaster management. ü
ü ü ü ü

• SO d Communicate in oral and written form at least one (1) foreign language. ü ü ü ü
• SO e* Conduct research that foster tourism business innovations, tourism
ü ü ü ü ü ü
entrepreneurship or ecotourism promotions.
Note: * SO being addressed in this course

10. Course Outcomes (CO) of TPC 103 and their links to SO

SO
Upon completion of the course, the tourism students are expected to:
a b c d e
• CO 1 Explain tourism information technology and Digital Tourism E E E
Landscape
• CO 2 Analyze travel intermediaries and its relationship with E E E
information technology;
• CO 3 Rationalize the internet and its relationship with the tourist; E E E

• CO 4 Demonstrate the use of information technology in tourism for E D E

booking and ticketing.

Legend: = Upon attainment of this CO, students will have been introduced to the SO.
I
E = Upon attainment of this CO, students will have enabled themselves to attain the SO.
D = Upon attainment of this CO, students will have demonstrated partly or fully the SO.

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 College of Hospitality Education
TPC 103/L– Course Syllabus
VISION: By 2022, a globally recognized institution
providing quality, affordable and open education.
MISSION: To provide a dynamic and supportive academic
environment through the highest standards of
instruction, research and extension in a non-sectarian
institution committed to democratizing access to
education.
VALUES: Excellence, Honesty and Integrity, Innovation
and Teamwork
CORE COMPETENCY: “Quality affordable open education”
STUDENT OUTCOMES (SOs) OF TOURISM
MANAGEMENT PROGRAM
A. Conduct quality tour programs that respond to the
needs and expectations of the modern travelers.
C. Demonstrate skills and disaster management
E. Conduct research that foster tourism business
innovations, tourism entrepreneurship or ecotourism
promotions.
TPC 103/L- Applied Business Date Revised:
Tools and Technologies
PROGRAM EDUCATIONAL OBJECTIVES
(PEOs) OF TOURISM MANAGEMENT
PROGRAM
A. Demonstrate the abilities of
global tourism managers that can
work in diverse, cross cultural
settings;
B. Create business as tourism
entrepreneurs with an effort to
create a dynamic growth in the
community and in the hospitality
field.
C. Foster a productive working
environment in a tourism-related
organization.
D. Demonstrate leadership,
interpersonal communication,
collaborative and cultural
competence;
E. Exhibit high sense of ethical
responsibility and
F. Engage in research and continuing
professional development.
COURSE OUTCOMES (COs) of
Applied Business Tools and
Technologies
CO 1. Explain tourism information technology
and Digital Tourism Landscape
CO 2. Analyze travel intermediaries and its
relationship with information technology;
CO 3. Rationalize the internet and its
relationship with the tourist;
CO 4. Demonstrate the use of information
technology in tourism for booking and
ticketing.
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 College of Hospitality Education
TPC 103/L– Course Syllabus

11. CO and Assessment task alignment

Assessment Task
CO Theory-based Practice- Assessment Coverage
based Schedule
Explain tourism information Multiple Choice First Exam Chapter 1-2
technology and Digital Questions
Tourism Landscape
Analyze travel intermediaries Multiple Choice Second Exam Chapter 3-4
and its relationship with Questions
information technology;

Rationalize the internet and Multiple Choice Third Exam Chapter 4-5
its relationship with the Questions
tourist;

Demonstrate the use of Multiple Choice Final Exam Chapter 1-5

information technology in Questions
tourism.

Demonstrate the use of SABRE –

information technology in Assessment
tourism for booking and with
ticketing. Certification

*Final assessment will be a comprehensive examination (from first topic to the last) in a Multiple Choice
Questions

12. Assessment Task Details (Theory-based)

Assessment Coverage Assessment Details

Schedule Task

First Exam Part 1: Multiple You are expected to demonstrate deep knowledge
Understanding Choice on the meaning and importance of information
Tourism Questions technology in tourism, digital tourism landscape,
Information (100% of the travel intermediaries, the internet and its
Technology exam) importance to tourism industry and social media
Part 2: as a booster in tourism economy.
Looking and
Booking

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 College of Hospitality Education
TPC 103/L– Course Syllabus

Second Part 3: Multiple You are expected to demonstrate deep knowledge

Exam Traveling Choice on mobile technologies ecosystem, aviation and
Part 4 Questions its relationship with information technology,
Staying and Playing (100% of the surface transport and its relationship with
exam) information technology, hospitality information
systems, effects of information technology in the
experiences of tourists and destination
management.
Third Exam Part 5: Multiple You are expected to demonstrate deep knowledge
Issues and Trends Choice on sustainable tourism and information
Questions technology and the future of information
(100% of the technology.
exam)
Final Exam Parts 1- 5 Multiple You are expected to demonstrate comprehensive
Choice knowledge on concepts and theories at the
Questions foundation of Information Technology and
(100% of the tourism developments. Also, understand the
exam) relevance of information technology through
review of related literature.

13.

TIME Required
TOPICS FOR FIRST EXAMINATION TLA
FRAME Readings
Week 1 Ø UM Philosophy, Vision, Mission, Ø Lecture 1. Bencke
to Ø Research article ndorff, P.,
Goals, Core and Action Values
Week 3 reading/discourse Sheldon, P.,
Ø Part I – Understanding Tourism &Fesenmaier,
Ø Oral recitation on
Information technology Phonetic Alphabet D. (2014). Case
Chapter 1. Introduction to and IATA Airline Study: The Best
Tourism and Information Codes Job in the
World. Tourism
Technology
Information
Chapter 2. The Digital Tourism Technology. 2nd
Landscape Edition. Page
Ø Part II – Looking and Booking 143-146. CABI
Tourism Texts.
Chapter 3. Travel Intermediaries
and Information Technology
Chapter 4. The Internet and the
Tourist
Chapter 5. Social Media and
Tourism
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 College of Hospitality Education
TPC 103/L– Course Syllabus

TOPICS FOR SECOND EXAMINATION

Week 4 Ø Part III – Traveling Ø Group dynamics 1.
to Chapter 6. Mobilities and Ø Oral presentation Benckendorff, P.,
Week 5 Information Technology Ø Research article Sheldon, P.,
reading/discourse &Fesenmaier, D.
Chapter 7. Aviation and Information
Ø Oral recitation on (2014). Case
Technology
IATA-Airport & City Study: Australian
Chapter 8. Surface Transport and Tourism Data
Codes-Asia and
Information Technology Europe Warehouse
Ø Part IV - Staying and Playing (ATDW). Tourism
Chapter 9. Hospitality Information Information
Systems Technology. 2nd
Chapter 10. Tourist Experiences and Edition. Page
Information Technology 303-304. CABI
Tourism Texts.
Chapter 11. Destination
Management and Information
Technology

TOPICS FOR THIRD EXAMINATION

Week 6 Ø Part V – Issues and Trends Ø Group dynamics 1. Benckendorff,
to 7 Chapter 12. Sustainable Tourism Ø Oral presentation P., Sheldon, P.,
and Information Technology Ø Research article &Fesenmaier, D.
Chapter 13. The Future of reading/discourse (2014). Case
Information Technology and Ø Oral recitation on Study: US
Tourism IATA-Airport & City National Park
Codes-Africa, Service. Tourism
America and Information
Domestic Technology. 2nd
Edition. Page
332-333. CABI
Tourism Text.

Week 8- GDS SABRE Training

9

TEXTBOOK: Rodolfo, B. B. (2015). Management Information System in Tourism and Hospitality

Industry. Intramuros Manila: Unlimited Books Library Services and Publishing.

References:

1. Roldan A. M. (2014). Introduction to Hotel and front office operations. Parañaque City:
AR Skills Development Service
2. Walker, J. (2014). The Restaurant from concept to operation. 7th Edition. Hoboken, New
Jersey:John Wiley & Sons.

3. Katare V., (2014). Hospitality Tourism and hotel management.New Delhi: Anmol
Publication.
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 College of Hospitality Education
TPC 103/L– Course Syllabus

4. 3G ELearning FZ LLC (2015) Tourism Product and Services. UAE: 3G eLearning .

5. Benckendorff, P., Sheldon, P., & Felsenmeer, D. (2014). Tourism information technology. 2nd
Edition. Wallingford, UK: CABI

14. COURSE EVALUATION

Assessment Methods
Weights
EXAMINATIONS
A. Exam 1 – 3 30%
B. Final Exam
- MCQ and Performance-based 30%
CLASS PARTICIPATIONS
C. Quizzes 10%
D. Research/ Requirement (SABRE) 15%
E. Oral recitation 10%
F. Assignments 5%
Total 100%

15. Policies and guidelines

a. Attendance is counted from the first regular class meeting.
b. A validated student identification card must always by worn be all students while attending classes.
c. Cheating is strictly prohibited. Any form of dishonesty shall be dealt with accordingly. Honesty is called for
at all times.
d. Valid examination permits are necessary in taking the examinations as scheduled. CELLULAR PHONES or any
ELECTRONIC GADGETS and PRESCRIBED PRC CALCULATORS are NOT allowed during EXAMINATIONS.
e. Base-20 grading policy should be observed. Students who obtained failing scores in major exams are
recommended to attend the tutorial class.

TPC 103/L- Applied Business Date Revised: Revision No.: Date Effective: Page 6of 7
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 College of Hospitality Education
TPC 103/L– Course Syllabus

Prepared by: Reviewed by:

CLARENCE JOY D. ALCARAZ AMOR B. JANGAO

BSTM, Faculty BSTM, Program Head

ANA NOVELLE SANCHEZ

BSTM, Faculty

LIWLIWA B. LAGMAN
BSTM, Faculty

JEFF E. ESCAMIS
BSTM, Faculty

Recommending approval: Approved by:

FLORENCE KRISTINA M. JIMENEZ, PhD PEDRITO M. CASTILLO II,EeD

Dean, College of Hospitality Education AVP, Learning Innovation & Design

References reviewed by:

BRIGIDA E. BACANI
HEAD – LIC

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