Jigsaw Method - STAR

Jigsaw Groups
Pre-sort the articles into Jigsaw group topics. Students will get into their Jigsaw groups
and a brief overview of the STAR program will be given.

Discussion questions:
• Why does our department use the STAR program?
• How does becoming more competent in aspects of STAR help you outside of
SLO?

Students will read their assigned articles in their Jigsaw groups.

Jigsaw Group #1
Lisa - Service
Mya - Teamwork
Jarelle - Autonomy
Gerald - Responsibility

Timeline
Jigsaw Group #2
Overview and discussion questions (10
Temi - Teamwork minutes)
Quinton - Autonomy Silent reading (5 minutes)
Simon - Responsibility Expert group discussion (15 minutes)
Janique - Service
Jigsaw group teaching (20 minutes)
Reflection (10 minutes)
Jigsaw Group #3
Samuel - Autonomy
Trever - Responsibility
Diana - Service
Ashley - Teamwork
Jigsaw Group #4
Elizabeth - Responsibility
Whitney - Service
Gabriella - Teamwork
Samantha - Autonomy

Expert Groups
Each expert group will be assigned a competency of the STAR Model. They will use
their assigned articles to teach their Jigsaw group how to become more proficient in the
STAR competencies while employed by SLO.

Expert Group #1
Topic: Service

Readings: 16 Customer Service Skills that Every Employee Needs

Lisa
Janique
Diana
Whitney

Expert Group #2
Topic: Teamwork

Readings: 6 Benefits of Teamwork in the Workplace; 10 Tips for Better Teamwork

Mya
Temi
Ashley
Gabriella
Expert Group #3
Topic: Autonomy

Readings: The key to happiness at work isn’t money–it’s autonomy; How To Improve
Your Stress Tolerance

Jarelle
Quinton
Samuel
Samantha

Expert Group #4
Topic: Responsibility

Readings: Types of Workplace Responsibility; Responsibility & Accountability should

work together REALLY!!!

Gerald
Simon
Trever
Elizabeth

Reflection
Directions for students: Pick one competency of the STAR Model that you would like
to improve on. Write down your plan for accomplishing this improvement on the back of
the blank STAR assessment sheet. If you had an evaluation last semester, you can use
that as a basis for your reflection. If you are new this semester, do a self-assessment
and focus on what area of STAR that you would like to learn more about. Your
supervisors will be using this during your next STAR evaluation to see if you have met
your goal.