Mise – en –Scene (put everything in places)

Checking of the following

- Condition of the tables and chairs
- Sanitary Items
- Clean and Sanitized table appointment
- Flower arrangement
- Filing condiments
- Condition of Menu Cards
- Knowledge for the menu of the day,

WELCOMING THE GUEST

Waiter: Good morning Maam / Sir

Welcome to _________________
Do you have any reservation?

Guest: None
Waiter: May I suggest a table for you Maam / Sir?
Guest: Yes Please!
Waiter: Table for how many Maam / Sir?
Guest: For One
Waiter: Smoking or Non-Smoking
Guest: Non-Smoking
Waiter: This way please (stretch your arms to the guest)
Will this place be alright with you mam / Sir?
Guest: Yes

SEATING THE GUEST

Waiter: Please have a seat.

UNFOLDING THE NAPKIN

(Right side arms of the guest)

Waiter: Excuse me Maam / Sir, May I unfold the napkin for you?
Guest: Yes Please.

SERVING WATER:
(Right side arms of the guest)

Waiter: Would you like to have a glass of water

Guest: Yes Please.
Waiter: Excuse me Maam / Sir.
 PRESENTING THE MENU CARD

Waiter: Excuse Maam / Sir here is our menu cards for your selection
Waiter: Excuse Maam / Sir would you like to have your bread now?
Guest : Yes Please.
Waiter : Excuse me Maam / Sir I LL be back to serve your bread .
Guest ( Yes /No)
Waiter : Thank you Maam / Sir may I repeat or Order ,
Your Ordered _____________________
Is that correct Maam / Sir?
Guest : Yes
Waiter : Thank you Maam / Sir May I take the menu card?
Guest : Yes Sure !

WINE SERVING
(On the left side of the Guest)

Waiter : Excuse Maam / Sir would you like some drinks ? Here is our wine list for your selection.
May I take your Order Maam / Sir ?

Guest : Yes I’d like to have _____________________

Waiter : May I repeat your Order Maam / Sir your Ordered ____________________ would that be all ?
Guest : Yes
Waiter : Would you like to serve your drinks after the main course ?
Guest : I will give you a signal.
Waiter : Excuse me Maam / Sir your food will be serve for 20-25 mins. Would you that be alright will
you
Guest : Yes

SERVING THE FOOD

Right side arms of the guest)

Waiter : Excuse me Maam / Sir is your _______________

Guest : Thank you

CLEARING THE TABLE

Waiter : Excuse me Maam / Sir may I clear the table for you .
Guest : Please
 PRESENTING THE WINE

Waiter: EXCUSE me Maam / Sir may I present to you your order of _____________ with a very good
vintage year of _____ year with an alcohol content of _______ alcohol per volume. It has ______ ml with
a very good fragrant of _______.

Waiter: Should I open It Maam / Sir?

Guest: Yes Please !

OPENING THE BOTTLE OF WINE USING CORK

Waiter: Here is the cork for your confirmation.

Would you like to try wine now Sir / Maa’m?
Guest: Yes Please !
Waiter: Enjoy your meal Maa’m / Sir
Please call me if you need any assistance

CRUMBLING TABLE

Waiter: Excuse me Maa’m

PRESENTING THE BILL

(The guest will give a hand signal)

Waiter: Excuse me Maa’m / Sir, how would you like your bill, would you it be cash or credit cards

Guest:Cash

(Step a backward)

Guest: Here

Waiter: I receive _________ I’ll back for your change.

(Backward )

Excuse me Maa’m / Sir here is your change.

Thank you, Maa’m / Sir hope you enjoy your staying, with us.
We work forward for you next visit.

Guest: Thank you !