FM-AA-CIA-10 FM-AA-CIA-10

Rev. 0 Rev. 0
01-June-2018 01-June-2018

CUSTOMER SATISFACTION SURVEY CUSTOMER SATISFACTION SURVEY

PANGASINAN STATE UNIVERSITY PANGASINAN STATE UNIVERSITY
Alaminos City Campus Alaminos City Campus

. Semester : A.Y. 20 - 20 . Date : . Semester : A.Y. 20 - 20 . Date :

NAME OF INSTRUCTOR / PROFESSOR : SUBJECT : NAME OF INSTRUCTOR / PROFESSOR : SUBJECT :

COLLEGE: DEPARTMENT: COLLEGE: DEPARTMENT:

DIRECTION : Please put a check mark on the appropriate column opposite the level of satisfaction DIRECTION : Please put a check mark on the appropriate column opposite the level of satisfaction
inside the box corresponding your answer. Use the following scale: inside the box corresponding your answer. Use the following scale:

5 – Extremely satisfied 4 – Highly satisfied 3 - Satisfied 2 – Moderately satisfied 1 – Not satisfied 5 – Extremely satisfied 4 – Highly satisfied 3 - Satisfied 2 – Moderately satisfied 1 – Not satisfied
DEGREE OF DEGREE OF
INDICATORS INDICATORS
SATISFACTION SATISFACTION
My professor/instructor... 1 2 3 4 5 My professor/instructor... 1 2 3 4 5
1. discusses grading system to students during orientation on the first day of 1. discusses grading system to students during orientation on the first day of
class. class.
2. attends to students’ concerns regarding his/her performance in class.
2. attends to students’ concerns regarding his/her performance in class.
3. provides grades of students at least 10 working days after the final 3. provides grades of students at least 10 working days after the final
examination. examination.

4. is transparent in the giving students information of the grade obtained. 4. is transparent in the giving students information of the grade obtained.

5. shows fairness in delivery of service to students at all times. 5. shows fairness in delivery of service to students at all times.

6. gives consideration to students with valid reasons in taking special 6. gives consideration to students with valid reasons in taking special
examination. examination.

7. adheres to the grading system in the computation of grades. 7. adheres to the grading system in the computation of grades.

8. does not show any bias or favouritism among students. 8. does not show any bias or favouritism among students.

9. provides feedback and updates about student performance (i.e. mid-term 9. provides feedback and updates about student performance (i.e. mid-term
grades, etc.). grades, etc.).

10. shows accuracy in issuing grades. 10. shows accuracy in issuing grades.

11. uses several tools 11. uses several tools.

Comments: Comments:

Strengths: Strengths:

Recommendations: Recommendations:

Name and signature of student (optional): Name and signature of student (optional):

Year and Course (optional): Year and Course (optional):