APPENDIX:

INTERNET SHOPPING

Research Question : What affects teenagers the most when shopping online?

  What is your gender?

a. Male

b. Female

c. Prefer not to say

d. Other

How old are you?

a. 16

b. 17

c. 18

d. 19

 Financial aspect:

1/ How often do you shop online per 1 month?

     a.rarely

     b.sometimes

     c.often             

     d.very often

  2/ Does shopping online help you save your money?

 a. No , I’ve spent too much on it

b. Yes, it’s really useful

c. Hmm… I’m not sure

3/ If you choose YES,  what helps you save your money most when shopping online? (choose

2 options )

a. Sales

b. Free shipping

c. Deals (buy 1 get 1 free)

d. Cheaper than store

4/ If you choose NO. Have you ever spent over your budget on shopping online?

a. Yes

b. No

c. I do not remember 

How often do you go over budget when shopping online ?

a. Rarely

b. Sometimes

c. Often

d. Very often

6/ How important is the financial aspect in your decision to shop online?

-> Rating from 1 to 6

 Time:
1/ Do you think shopping online saves time? 

a. Yes

b. No

c. I’m not sure

2/ How long are you ready to wait to receive your goods?

a. immediately within 24 hours

b. 1-2 days after

c. within a week

d. over a week

 3/ Do you think time delivery may affect your shopping online decision ? 

-> Rating from 1 to 6.

    Distance: 

      1/ When will you choose to shop online? ( choose 2 options )

a. When it's too far from your location but still in your country

b. Only when you order from another country

c. Either close or far, you also will shop online

d. When you are too lazy to go out

    2/Is it easy for you to order items from another area ( city/ country)?

a. Yes

b. No

c. Maybe
     3/  If it seems difficult for you, please say why? ______________

      4/ How much do you get confused about the delivery distance of the goods you are going to

purchase?

-> Rating from 1 to 6

 Quality:

1/ How do you usually evaluate the quality of the product before you decide to buy it? ( at least

1)

a. product profile of seller.

b. brand’s reputation

c. Rating

d. comments of other customers

  2/  Does your product meet your expectations?

a. rarely

b. sometimes

c. often

d. very often

3/ Have you ever received a low quality product? ( fake/ broken )

a. Yes

b. No

c. Sorry! I do not remember

4/ How important is the quality of the products in your decision to shop online?
-> Rating 1 to 6

 Advertisement

1/ How did you find out about shopping online ? ( at least 1)

a. By influencers ( KOL, Celebrities )

b. Seeing advertisement on social media ( Facebook, Youtube, Instagram, etc)

c. From your friend's recommendation

d. You learnt by yourself

2/ Does advertisement about the online products often appeal to you and make you decide to

buy online?

a.  Yes, it's really attractive and I often buy after check it's profile

b. Hmm, although it's attractive, i need to think carefully before decide to buy

c. Okay it's attractive but I will not buy because I do not believe in advertising

d. No, It is not attractive to me