iD FRESH FOOD (INDIA) PVT. LTD.

Root cause, Corrective Action and Preventive Action Format

COMPLAINT DETAILS
Date of Complaint
Date of Closure
Raised By (customer/ Sales/inhouse)
Location
Product Name
Complaint Description
Reference

Maintenance Production

RC & CAPA Owner QA Management

Logistics Vendor

Control sample available Yes No

PRELIMINARY INVESTIGATION
Batch sample
Chemical Parameters
Receiving Records

In process Records

Quality of the control sample

ROOT CAUSE ANALYSIS (Owner)

Problem Identification 5-Why Analysis

1 Why
2 Why
3 Why
4 Why
5 Why

Root Cause

Corrective Action (QA & Owner)

CA identified

Explanation
 Explanation

Target date

Responsible person

CA implemented date Signature (Rc &

Verification of the Implemented CA (QA) Sig

Preventive action (QA & Owner)

PA identified

Explanation

Target date

Responsible person

PA implemented date Signature (P

Verification of the Implemented PA (QA) Sig

Training given Yes No

Closure of CAPA

Remarks
DIA) PVT. LTD. Document No : Id/QA /CAPA 01
Version: 1
Date:
nd Preventive Action Format 13/08/2019

PRODUCT DETAILS

Evidence available (picture/batch details etc)

Quantity
Defective Samples found
Total Qty supplied to Market
No of Similar complaints
Other details

Complaint communicated to the owner Yes No

RC & CAPA owner(Name & Signature)

Y INVESTIGATION

ANALYSIS (Owner)
5-Why Analysis

Reason
Reason
Reason
Reason
Reason

ction (QA & Owner)

 Signature (Rc & CAPA Owner)

Signature

ction (QA & Owner)

Signature (PA Owner)

Signature

s No

re of CAPA

Signature & Date

owner
QA
 Category Evidence Action plan

1. Fungal complaint
2. Puffing issue
3. Packaging issue
4. spoilage 1. Cross check control sample
No batch details/ Picture & no
5. Sensory complaints 2. Evalute the process records for
more than 3 similar complaints
6. FOB defects
7. Food poisoning 3. verify the quantity sold
8. Size & shape
9. Quantity
10. Feedbacks & suggestions
11. Over/under fermentation
12. Liquid batter
13. Labeling issues
14. Individual perception
 CAPA requirement

1. Not required if control sample is proper

2. Not required if the records(CCP, OPRP,
Traceability, incident) are proper