Nama : Nuriyatul Choiriyah

Prodi : S1 Manajemen B Pagi

Nim : 241220136

Exercise 1

Mr. Win would to inform that he was revised the terms of the contract and that he was send the
document 2 days ago through email. He want to ensure that mr.crow receive the email and check it as
soon as possible then get back to him. If mr.clarks dont receive the email just tell him to contact to
mr.smiths secretary's. She will resend it again.

Exercise 2

Tema 1

A: hallo good afternoon

B: haii good afternoon Mrs, i can help u?

A: can talk to a product marketing manager

B: yes you can, what are you looking for marketing management?

A: I want to ask about the soap products that you market.

B: oke miss please wait a moment, I'll connect with the marketing manager

(marketing manager)

A: oh haloo mr Guni,how are u?

B: hello Mrs Via,i am fine, how are you, i hope you are in good condition

A: of course I am now in great shape

B:Alright Mrs. Via, just hit the pound, we can help you

A: okay, sir, I want to ask about soap products from your company, I want to be a distributor of the
products that you market

B: Well, Mrs. Via, I will break down a little about our baby soap, our soap is divided into 2 types, some
are liquid and some are liquid, there are many variations in aroma, size, price, for bar soap priced at two
thousand rupiah, five thousand for liquid. rupiah, our soap uses 100 percent organic ingredients such as
coffee, aloe vera and dst

A: well in my opinion enough for further consideration yes sir, the day after tomorrow I want to meet
you, to sign a cooperation contract

B: ok mrs, then I'll prepare the files, and we'll have a meeting
A: fine sir thanks for the time, good afternoon

B:thanks again I say, good afternoon

Tema 1.m4a

Tema 2

A: hallo good afternoon

B: haii good afternoon miss, i can help u?

A:yes,i want to rent a room)"

B; yes I can help, what type of room do you want to book, at the hotel we provide 2 types of rooms,
some are standard and some are President swift.

A: yes, i booked the swift president, i booked the room for 3 days. for where I stay because there is a
service assignment.

B: oh okay I will take care of it, for fees want to pay via cash or transferred miss?

A: I just want payment by cast when I get there,

B: yes,oke

A.: how much will I have to pay later?

B: for what you pay a total of 1.5 million for a 3 day rental miss.

A: oke.

B : what time do you want to check in

A: I checked in at eight in the morning.

B : okay, what can I help you again miss?

A:like its not there, if there is, I will contact you again.

B: okay miss, thank you, I'm waiting for your arrival miss.

A: oke thanks

Tema 2.m4a
Tema 3

A: hello sir,good night

B: hello Mrs,good night too,is there anything i can help you tonight

A: Of course sir, I would like to visit Bali using travel delivery services, sir, can you explain about delivery
services?

B: before i talk to who? sorry?

A:I'm feri sir, I'm from Surabaya

B: ok mrs feri, do you want to visit bali using our travel delivery service, if the rental of one trip costs
around one million five hundred, that does not include hotel accommodation, meals, and tickets, if you
are interested in renting a package the estimated cost is two million two hundred thousand, how about
mrs?

A: OK, I just want to take the package, sir, if I can know how many days, sir?

B: only 2 days mrs

A:how many times to eat it a day, sir

B: Like in general, Mom, just 2 times a day in the morning and evening, if the morning is around 7, if it's
at night around 6 in the afternoon

A: OK sir, it's okay, can you pick up at home for departure?

B: yes ma'am, we will pick up the group from home, after that the trip to the vacation location

A: okay, sir, I agree with the offer

B: ok mrs I will process everything, after you make the transaction.

A: OK sir, after this I will transfer the money, thank you sir to the waiter, hopefully it can be a permanent
purchase, OK sir, let's stop it first, good night

B: thank you again for trusting our service bureau mother, good night, have a good rest.

Tema 3.m4a

Exercise 3

1.D 4.A

2.B 5.C

3.E