11-4 Troubleshooting

Alarm Status when error

Error conditions Cause Measures
display occurs

· The encoder is
· Fix the locations that
disconnected.
are disconnected.
· Connector contacts
· Wire correctly.
are faulty.

· The encoder is wired

Encoder · Wire correctly.
21 Occurs during operation. incorrectly.
communications error
· The encoder is damaged. · Replace the motor.

· The driver is faulty. · Replace the driver.

· The motor is · If the motor shaft is

mechanically held. held, release it.

· The encoder signal line

· Wire correctly.
is wired incorrectly.

Occurs when the power · Noise on the encoder wiring · Take measures against
Encoder
supply is turned ON. causes incorrect operation. noise on the encoder wiring.
23 communications data
Or, occurs during
error · The encoder power
operation. · Provide the required
supply voltage has
encoder power supply
dropped (especially
voltage (5 VDC  5%).
when the cable is long.)

· The motor power line or the

· Wire correctly.
encoder wiring is incorrect.
Occurs when the motor
· If the motor shaft is
does not rotate even when
· The motor is held, release it.
command pulses are
mechanically held. · Release the
input.
electromagnetic brake.

· Control PCB error · Replace the driver.

· The motor power line

Occurs during high-speed
or the encoder wiring is · Wire correctly.
rotation.
incorrect.

24 Error counter overflow · Gain adjustment is

· Adjust the gain.
11 insufficient.
Occurs when a long string
· The acceleration/ · Extend the acceleration/
of command pulses is
deceleration is too rapid. deceleration times.
given.
Error and Maintenance

· Reduce the load.

· The load is too large.
· Select a suitable motor.

· Increase the set value

· The set value for the
Error Counter Overflow
Occurs during operation.
Level (Pn014) is
exceeded.
of Pn014.
· Reduce the rotation speed.
· Reduce the load.
· Extend the acceleration/
deceleration times.

· There is deviation · Check the motor and

between the load
position according to
Excessive hybrid Occurs for full closing
25 the external scale and
deviation error control.
the motor position
according to the
encoder.
load connection.
· Check the external scale
and driver connection.
· Check the external scale
load position and encoder
motor position settings.

11-14 Accurax G5 AC SERVOMOTOR AND SERVO DRIVE USER'S MANUAL