January 12, 2022

PLDT Customer Service

Dear Ma’am/Sir:
Re: A Letter of Complain with a Request for Disconnection
Greetings!
Last week of November 2021 I applied for a transfer of location of my account with No.
0324093796 from AJ 821, Ajoya Subdivision, Gabi, Cordova Cebu to Brgy. Day-as, Cordova
Cebu. Later that week, I received a call from your technician verifying the said transfer however
there was a mistake of the original location, instead of Ajoya Subdivision, Brgy. Gabi, Cordova
it was Brgy Pajo, Lapulapu City. He told me that I have to request for the change of address. So,
I called your hotline number and made the report. I called every now and then to your hotline to
make follow-up on my concern, unfortunately, it took me three (3) weeks to settle the issue. I
was told that another technician would call me for the transfer. Before the Typhoon Oddette, the
technician told me that there was no available PLDT box in Brgy. Day-as, Cordova, Cebu and he
will make a report directly to your office and I was told that only your office can solve it. To my
dismay, there was no action and to add more injury I was billed for eleven thousand five hundred
eighteen pesos and ninety-one cents (Php 11, 518.91) which I do not have any idea where that
exorbitant amount came from. I had religiously paid my monthly due. Hence, last week, I asked
my friend to make a follow-up and clarified the status of my request however your office told her
that they cannot do anything and one of the options is to file a complaint, hence this complaint.
In line with this, I would like to discontinue your service.

Salamat.

Respectfully yours,

AMY FAITH SUSON