PROJECT

MILESTONES
STEP 1. TENDER & PURCHASE ORDER STEP 2. PROJECT DELIVERY Our Action Your Action Reminder

ON WORK DAY AFTER TENDER WEEK 01 WEEK 02 WEEK 03

TENDER Task 1.1 2A. CONTACT & DESIGN APPROVAL

Provide tender documentation, including Task 2A.1 Task 2A.5
Task 2A.4 Task 2A.6
product, opening measurements and Lotus Project Management Administrator will contact Lotus PM will perform 1st site visit, and
Lotus will send shop drawings Client to provide all
specific requirements. you shortly after the order is booked. The Project team for approval • Discuss our installation process outstanding information
will confirm with/request from you latest issued • Shop drawings to be reviewed and explain required prerequisites and approve shop drawings
2 DAYS Task 1.2
construction drawings to be submitted: on-site with Lotus PM during (e.g. substructure, walls) five working days after Lotus
Lotus will estimate and provide an
offer including indicative lead times • Contacts and communications, updated PC the first site visit shop drawings submission.
• Confirm site readiness and
for track and panel installation. dates and project timelines • Customer to allow sufficient schedule calendar week of track
• Some project specifics (drawings, finishes). meeting time – 15 minute and panel installation Your Track order will not
Task 1.3 be placed into production
5 DAYS timeframe per wall to review • Inspect and discuss access, work until we have received your
Send purchase order. Task 2A.2
and approve the design. areas, safety requirements shop drawing approval.
Client to send:
Task 1.4 • Construction drawings • Take measurements for track
8 DAYS COD customers payment has to be
Lotus will send invoice for deposit. production Task 2A.7
• Confirmation of track and panel finishes. received before first PM site visit.
(COD customer only). • Request outstanding measurements • Lotus will submit details
Task 2A.3 (e.g. Finished Floor Levels) to production for tracks.
10 DAYS Task 1.5 Lotus Project Manager (PM) will contact Client to
Your order will not be placed into • Discuss potential constraints and Task 2A.8
COD customer pay deposit. arrange a site visit to discuss project design details, production until we have received interface with other building parts • Lotus will provide final
(COD customer only). specification, timelines and inspect site conditions. your confirmed finishes and
• Discuss shop drawings (if required). approved shop drawings.
agreement on all seals.
12 DAYS Task 1.6 Please note, Tall Walls (4500mm or above) – please talk
Lotus will book the order. to your PM as there may be an extended lead time.

STEP 2. PROJECT DELIVERY (CONTINUED)

WEEK 04 WEEK 05 WEEK 06 WEEK 07

2B. TRACK PRODUCTION & TRACK INSTALLATION Task 2B.3 Task 2B.4 Task 2B.5 Task 2B.6
Lotus Installation Coordinator Lotus Installation Lotus PM will perform 2nd site visit, and • Lotus will submit details
Task 2B.1 will confirm exact track Team will install tracks to production for panels
Lotus will start to produce tracks for your project. • Inspect track installation
installation dates one week onsite, assess the quality • Lotus will send progress claim.*
[Please allow 2 to 4 weeks depending on chosen finishes. prior to scheduled installation and workmanship, • Discuss our panel installation process
Please check with your Lotus PM on further details]. week commences. and sign off Lotus and explain required prerequisites Task 2B.7
quality checklist. (e.g. floor finishes, wall finishes, Customer will pay progress claim.*
Task 2B.2
ceiling finishes)
Confirm by when all outstanding prerequisites are Please allow 2 weeks notification
resolved and confirm that the site is ready for track in case of rescheduling.
• Confirm site readiness and installation
installation as per agreed schedule. week for panel installation
• Take measurements for STEP 3. AFTER SALES SERVICE
panel production.

1 MONTH Task 3.1

WEEK 08 WEEK 11 WEEK 12 Lotus Customer Service
AFTER
will send you a short
2C. PANEL PRODUCTION & PANEL INSTALLATION Task 2C.3 Task 2C.4 survey in the month after
Lotus Installation Coordinator will Lotus Installation Team will install panels onsite, handover to allow you
Task 2C.1 confirm exact panel installation assess the quality and workmanship, and sign off Lotus
Lotus will produce panels for your project. to give Lotus feedback.
dates one week prior to scheduled quality checklist.
[Please allow 5 weeks depending on chosen finishes. installation week commences. Task 3.2
Please check with your Lotus PM on further details]. Task 2C.5 Lotus Customer Service
Lotus PM will perform 3rd Site Visit, and will follow up on your
Your panel order will not be placed into production • Inspect panel installation satisfaction with your
until we can confirm floor finishes and panel sizes. new Lotus product and
• Formally hand over the completed works
discuss further service
• Hand over owner operator manuals and winder handles, maintenance or other
Task 2C.2 warranty documents and other relevant documentation new enquiries.
Customer will confirm by when all outstanding
prerequisites (floor finishes, wall finishes, • Provide a service maintenance offer.
UPON Task 3.3
final painting) are resolved and the site is ready Task 2C.6 REQUEST Lotus representative
for panel installation. Please allow 2 weeks Lotus will send progress claim.* to meet on site with
notification in case of rescheduling. the client’s nominated
Task 2C.7 representative and end
Lotus PM supplies panel information to production. *COD customer will receive payment claim prior to
Customer will pay progress claim.* user to conduct detailed
Your project will be put on hold until all variations installation and payment has to be received by Lotus prior training on the use of
are confirmed and signed off. to first PM site visit and before installation can commence. the Lotus Doors.

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