TAKING TABLE RESERVATION TAKING TABLE RESERVATION

Telephone rings 2x Telephone rings 2x

Receptionist: Thank you for calling ____________Restaurant. How may I help you? Receptionist: Thank you for calling ____________Restaurant. How may I help you?
Customer: I would like to make a table reservation for a dinner date. Customer: I would like to make a table reservation for a dinner date.
Receptionist: May I have your name, Sir? Receptionist: May I have your name, Sir?
Customer: Mr. Jan Customer: Mr. Jan
Receptionist: Could I get the details of your reservations, Mr. Jan? Receptionist: Could I get the details of your reservations, Mr. Jan?
Customer: Yes. Customer: Yes.
Receptionist: When do you want to make the reservations? What time? Receptionist: When do you want to make the reservations? What time?
Customer: On June 18 at 6 pm Customer: On June 18 at 6 pm
Receptionist: How many persons are we expecting to come? Receptionist: How many persons are we expecting to come?
Customer: Two persons. Customer: Two persons.
Receptionist: May I put you on hold while I check the availability of seats for June 18 at 6 Receptionist: May I put you on hold while I check the availability of seats for June 18 at 6
pm? pm?
Customer: Okay. Customer: Okay.
Receptionist: I’m sorry to keep you waiting Mr. Jan but we are fully booked for dinner Receptionist: I’m sorry to keep you waiting Mr. Jan but we are fully booked for dinner
between 6-7 pm on June 18? How about a late dinner at 8 pm instead? between 6-7 pm on June 18? How about a late dinner at 8 pm instead?
Customer: Okay, 8 pm would be fine. Customer: Okay, 8 pm would be fine.
Receptionist: Do you have any seating preferences? Receptionist: Do you have any seating preferences?
Customer: We want to be seated in a non- smoking area, if possible near the window Customer: We want to be seated in a non- smoking area, if possible near the window
with a nice view. with a nice view.
Receptionist: Okay. Any other requests or concerns you want us to consider, Sir? Receptionist: Okay. Any other requests or concerns you want us to consider, Sir?
Customer: No more. Customer: No more.
Receptionist: May I please get your contact number/s and email? Receptionist: May I please get your contact number/s and email?
Customer: 09221434455. jan@gmail.com Customer: 09221434455. jan@gmail.com
Receptionist: May I confirm with you the details of your reservation? You have reserved Receptionist: May I confirm with you the details of your reservation? You have reserved
a table for two on June 18 at 8pm. You want to be seated in a non-smoking area, near a table for two on June 18 at 8pm. You want to be seated in a non-smoking area, near
the window with a nice view. Your contact number is 09221434455 and email of the window with a nice view. Your contact number is 09221434455 and email of
jan@gmail.com Did I get the details right? jan@gmail.com Did I get the details right?
Customer: Yes, that’s right. Customer: Yes, that’s right.
Receptionist: Is there anything else, Sir? Receptionist: Is there anything else, Sir?
Customer: That’s all. Customer: That’s all.
Receptionist: By the way, Sir. As a matter of policy, we give only 10 minutes waiting Receptionist: By the way, Sir. As a matter of policy, we give only 10 minutes waiting
allowance as there are several guests on our wait list. May we then request you to come allowance as there are several guests on our wait list. May we then request you to come
on time? on time?
Customer: Okay. Customer: Okay.
Receptionist: Thank you for calling Mr. Jan. We will expect you on June 18 at 8pm. Have Receptionist: Thank you for calling Mr. Jan. We will expect you on June 18 at 8pm. Have
a nice day. a nice day.
Customer: Goodbye. Customer: Goodbye.