SCRIPT-FLS

1st DAY -Good morning everyone! I am Ma. Luisa H. Ariola, your trainer
-Orientation for FRONT OFFICE SERVICES NC II.
using the Good morning, ma’am.
Power point -Welcome to Lupigue Integrated School and we are very
Presentation delighted that you have chosen this school as your training
ground.

-This morning, you were oriented on the school policies and

there are also house rules to be followed inside the classroom
and everything is posted on that corner.

Before we go further, may I check the attendance first.

-Kindly pass this attendance sheet... Thank you

Students sign in the attendance
sheet and return it when done.

-There are many fast growing hotels in the world today which
give job opportunities not only in the country but globally and
who knows one of you may be working in some of the
prestigious hotels or may be building their your own hotels
someday.

-The FRONT OFFICE SERVICES NC II Qualification with 472 hours

training duration consists of competencies that a person must
possess in order to be able to conduct the process of making a
reservation, registering and checking-in and checking-out a guest
in commercial accommodation establishments. The Units of
Competency comprising this Qualification include the following:
…4 basic…5 common…7 core competencies.

-I will be using the Competency Based Training in delivering the

different competencies.

-Competency based training …(refer to the ppt.)

-Why the competency based approach?...(refer to ppt)

-For further understanding, here are the 10 principles of CBT

1…10…principles…(explain and refer on the ppt)

-In undergoing your training we have to follow the CBT process…

(explain the CBT process flow on a ppt)

Do you have any questions?

Ok, since there are no questions, let’s proceed to the PRE TEST
and the SELF-ASSESSMENT CHECKLIST.

Since you are done with the test, please be reminded that our
training starts from 8:00 to 12:00 noon, and 1:00 to 4:00 in the None, ma’am.
afternoon
Are there any inquiries?
Since there are no questions, Group 1 please check the
cleanliness of the room.
Good bye class, see you tomorrow!
2nd Day Good morning, class!

Kindly pass the attendance sheet.

(setting-up of standards in the class)

Base from the result of the tests given to you yesterday, you are
all new in this training that is why you will be assigned to the
different competencies

But before that, let’s have a tour first on the different areas …
(show and explain briefly the different learning areas)
Any clarifications, my dear trainees?

Next is the monitoring tools which will be your guide on the task
that you are already done or the competency that you are
currently doing.
(show and give a brief info on the progress and achievement
chart, training matrix and the TRB.)

Since you are already familiar with the 9 learning areas and the
monitoring tools, Loreto, Anamay, LizaMAe…you are assigned to
the first competency and in the work station 1…

Here is a CBLM…(explain the CBLM)

By the way, please be reminded that you should log in and out of
the borrower’s book once you borrow or return a cblm. Just
write the date when you borrowed and returned it and just affix
your signature at the borrower’s signature portion.

Ok, you may now get the CBLM

If you already have your modules, go to your assigned work

station and read.

It is already time, kindly observe the 5’s.

Good bye trainees! See you tomorrow!

2nd week Good morning, trainees!

How are you?

Kindly pass the attendance sheet.

How are you with your competencies right now?

Yes, Marifel. What seems to be the problem?

Ok, a six o’clock policy is…

Did you understand now? (Ma’am, I am confused with the six

O clock Policy?

You are welcome!

Yes, Nena are you ready to perform the first task of the first
learning outcome under the first competency?
Ok, let’s go to the practical work area and perform the task. Yes, ma’am. Thank you po.
Ok, very good. Give me your TRB…( the trainer will tick the first
task under the first L.O. of the first UC in the achievement chart )
 Yes, Ronalyn, are you ready to perform the 2 nd task of the first
LO under the first unit of competency that you are enrolled in? (Ma’am, I am just confused also on
Let’s proceed to the practical work area. the receiving reservation request)

Congratulations, you are done with the second task. Give me

your TRB…( the trainer will tick the 2 nd task under the first L.O. of
the first UC in the achievement chart )

How about you, Jeniffer, how can I help you? (The trainee will watch the video)

Oh, I see! Don’t worry about that. Let’s go to the computer

laboratory area. We have there a video on receiving a
reservation request. You can get information from it. Yes, ma’am.

Do you understand now, Jeniffer?

It is already time, trainees. Observe the 5’s.

Goodbye trainees! See you tomorrow?

6th week Good morning, trainees! How are you today? We are fine, ma’am.

Kindly pass the attendance sheet.

Yes, Rosebel, how can I help you?

Ma’am M, can you please show me
how to receive and process is
reservation?
Sure! Come! Let’s go to the practical work area and I’ll show you
how to do it….

Did you get it, Rosebel? Are you ready to perform now?
Not really, ma’am.
Ok. Practice more and then just inform me once you are ready to
perform.

Go around and ask feedback from the trainees.

Yes, Rosebel, are you ready to perform now the last task of the
first L.O. under the first competency?
Yes, ma’am!
Let’s go to the practical work area…Congratulations! Give me
your TRB…(tick the achievement chart, progress chart and
transfer your name from the first learning outcome to the
second learning outcome)

Ok, trainees it is already time. Observe the 5’s.

Goodbye trainees.

3rd week Good morning, trainees. How are you today?

Yes, Loreto, are you ready to perform the last task of the last L.O.
under the first UC.?...

Congratulations. Give me your TRB. (tick the achievement chart,

progress chart)
 Are you ready for the first Institutional competency evaluation?

Let’s proceed then to the Institutional Assessment area.

Here I will gather all the evidences needed for the assessment.
First, you have to answer the written test, then perform the task
and after that is the interview.

Congratulations, Loreto ! You have successfully passed the

competency assessment! Give me your TRB…, let’s check your
name in the achievement progress sheet and transfer your
name in the training activity matrix from the first competency to
the next competency.

Since you are done with the first competency, give me back the
CBLM.

Ok, get the CBLM for the next competency. Don’t forget to sign
in the borrowers logbook.

Ok trainees, time is up! Please observe the 5’s.

Goodbye and see you tomorrow!

8th h week Good morning trainees!

Please pass the attendance sheet.

( Get feedbacks from the trainees)

Yes, Mary Joy, are you ready to be assessed on your last

competency?

Let’s go to the institutional assessment area where I can

gather evidences on the assessment.

(Conduct written test, performance test and interview)

Congratulations!

May I have now your TRB…Oh base from your TRB and
the achievement and progress sheet you have done all
the competencies of this qualification.

You are now ready to undergo the National Assessment.

You may go now to the assessment section on the 2 nd
floor of this building and apply so that they can schedule
you for assessment.

Or if you like, you can wait your other co-trainees and for
the meantime you can assist others who need your help.

Ok, trainees it is time. Observe the 5’s. Goodbye,

everyone! See you tomorrow!