Shradha Sharma

+919953151770, +919868171770
shradha28sharma88@gmail.com 5+ years’ experience

Current Work Experience:

HBL Global LTD. (HDFC): 15th Oct, 2011 – Present Date.

 To audit the number of calls given by the client on a daily basis and also attend the call calibration.
 Record feedback and to let the Customer service rep know about his/hers areas of improvements.
 To check if the CSR has used the right telephone etiquettes, and followed appropriate hold procedures and has a
given a proper resolution for the customer’s request.
 Effectively review MSA (Measurement System Analysis) to ensure zero gap between customer requirement and
internal audit methodology
 To check whether the CSR has incorporated Knowledge and competence and the customer was able to
comprehend to what the CSR was talking about
 Attend call calibrations

Jindals & Jindal Pvt. Ltd. April 2011 – October 2011

 Contacting lapsed & new customers to introduce and promote products.

 Training new staff on call logging software.
 Re-directing enquiries to the appropriate person.
 Building and developing accounts.
 Contributed to and participated in team meetings and activities.
 Processing order.
 Maintaining a working understanding of key suppliers, competitive position.
 Logged enquiries and resolutions on a database.

Unicon Investments Solutions: January 2009 – April 2011.

 Selling a range of products and services, to both new and existing clients.
 Worked on high quality appointment setting campaigns.
 Making B2B outbound telesales calls
 Closing sales and making plans to gain repeat business and also attending tradeshows & industry events.
 Performing administrative duties like booking appointments for sales representatives to visit potential
customers, maximizing every sales enquiry and many more.
 Using Word & Excel to write reports and create invoices.
Educational Qualification:

Matriculation (10th) from CBSE Board, New Delhi – 2003

Intermediate (12th) from CBSE Board, New Delhi – 2005
Graduation (Bachelor of Arts) from Delhi University, New Delhi – 2009
Computer Management course ( 6 months), from NIIT New Delhi.
Animation and Multimedia course (1 year), from Arena Multimedia, New Delhi.

Personal Details :

Date of Birth: 28th Sep 1988

Father’s Name: Mr. K.C. Sharma
Marital Status: Single
Hobbies: Travelling and listening to music
Language Known: English and Hindi.

Date: (Shradha Sharma)