Professional Documents
Culture Documents
Learning Area:
• ORGANIZATION AND MANAGEMENT
Content Standards:
Performance Standards:
Learning Competency:
a. Within Curriculum:
b. Across Curriculum
Synthesize the insights gained in conducting the community action plan that
applied the methods of social sciences (HUMSS_CSC12-IVe-h-21 /
HUMSS_CSC12-Ive-h-22) Community Engagement, Solidarity and Citizenship
I. Learning Objectives: Within one-hour lesson, students will be able to examine the needs of
the customer as part of the specific external business environment
A. Topic: THE FIRM AND ITS ENVIRONMENT: Specific External Business Environment
focuses on the customer
B. Materials: TV, laptop, cellphones(for instructional purposes), printed materials, Wi-Fi,
Book, Powerpoint Presentation, board marker and eraser
C. References:
Learning Activity Sheets (LAS)- Organization and Management, Organization and Management:
Caselets and Exercises PHOENIX by Vicotira Garalde-Orjalo, Solita A. Frias
III. Procedure
A. ROUTINE:
Please lead a prayer Let us pray, in the name of the Father, the Son, the
Holy Spirit, Amen
B. MOTIVATION:
Presenting a two picture
What can you say /understand about the two lack of food, education, , shelter
picture? good ambiance, product/services, safety, sanitize,
employee
As a Barobohanon how would you help less (the answer may vary to the students)
fortunate people in the Barobo? And also how
would help to maintain the cleanliness and safety
of the every business establishment of our
community?
C. PRESENTATION:
In the business environment, we need people,
those people who will patronize our product or
service. Base on the picture of the restaurant, who customers
are those who enter this kind of establishment?
Very Good! Our topic for today is Specific External (Reading in chorus)
Business Environment focuses on customer, at the end of the lesson, the learner should be
Now our objective for today that we need to attain able to EXAMINE THE NEEDS OF THE
at the end of our discussion/lesson is. CUSTOMER AS PART OF THE SPECIFIC
please read EXTERNAL BUSINESS ENVIRONMENT
D. LESSON PROPPER:
1. ACTIVITY:
2. ANALYSIS:
How would you know that the customer is - Quality service and product
patronizing your product or service? - Good ambiance
4. APPLICATION:
The class will be given an activity that will
be divided into four
SCENARIO 1:
The Papsie café is a new establishment, they
learned that their existing customer are looking for
a waffle in the city, so the owner decided to sell a
waffle in different variety, they could sell the
product for 30pcs in a day, plus their ambiance is
instagramable which is relevant in today’s
generation, the crew is very hospitable
How did the owner decide to sell waffle?
How many pieces of waffle that the café could - By the learning from the customer
make in a week? wants
- Because of the ambiance, the
Why the customer is important to the Papsie café? services and products
- The hospitability of the crew
- 210 pieces of waffle
SCENARIO 2:
Francheska is a Senior High School Student, her - The customers are the one who
Blanc whiting soap is being rampant now a days in patronize the establishment that will
the market of Escalante, it’s all started when she help it grows
uploaded her advertisement video on YouTube for
their subject in Entrepreneurship, rumors are
starting to women and start patronizing the product
because of its effectivity and it only cost by 3pcs for
100 pesos.
Women
5. Evaluation:
15-item Quiz
IV. Assignment/Agreement:
Prepared by:
SIM A. BELSONDRA
Class Adviser – ABM 11
Subject Teacher – Organization and Management