Name:Ques Smith Berdin

Section: BSTM 3rd Year

07 Activity 1 - ARG

Scenario 1: The Restaurant

You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers.
There are even other customers who are waiting to get seated. One of your staff, Raphael, called your
attention that Bea (another staff) is taking too long talking to a customer every time she serves them.
Because of this, other employees take time to talk to their customers as well so they’ll serve less people.
This caused a delay in the service. When you are about to call the attention of Bea regarding the matter,
you’ve noticed that her customer is one of your VIP customers.

QUESTION 1: How will you manage the conflict in this situation?

Basically, I would rather talk to Bea so that I can fully confirm if Raphael is telling facts. To manage the
conflict, I will give time for Bea to explain her side and I will encourage her to improve her job well like
for minimizing talking too long to the customer so that she can serve more others and can't cause delays.
When it comes to this kind of situation as a manager I will always hear the side of my employees and
treat them equally rather than tolerating someone opinion without seeing the situation all by myself.

QUESTION 2: How will you build an effective team after this incident?

I think the necessary step to avoid this kind of incident is to build relationships among employees. As a
manager this will allow me to assess my employees' collaboration and encourage them to improve
communication, cooperation, and trust among themselves. This will help to reduce team member
conflict. Employees who are well acquainted with one another are much more likely to work well
together. Having a workplace where everyone understands one another can motivate everyone to
perform to the best of their abilities and promote good communication. Collaboration among team
members usually results in less ambiguity in communication, and everyone is more clear on their
specific tasks.