Individual Reservation

RS : Good Morning, welcome to 24 hotel, Adinda Speaking. How may I assist you?
C : Good Morning. I would like to make a reservation
Rs : Alright, would you like to wait for a moment please. May I know your name ?
C : My name is Fahira Zahra
RS : Is the reservation for yourself or someone else,ms?
C : Its for my friend. His name is Ms. Naura Sari
Rs : How long will Ms. Naura Sari stay at our hotel ?
C : Two nights from 2 November – 4 November 2021
RS : What type of room do you want?
C : Could you tell me about the type of rooms in your hotel?
RS : Certainly, madam. Our hotel has four type of rooms , there are presidential suite room with the
price rp 4.500.000++, suite room is rp 2.500.000++, deluxe room is rp 3.500.000 and superior room is rp
1.500.000++/night. The price is excluded tax and service .what type of room will you choose?
C: I want to book a deluxe room
RS : How many room do you want, Madam ?
C : Just one room
RS : How many person will be stay?
C : Only Ms. Naura and her sister
RS : Alright Ms. Fahira would you like to wait for a moment please. I ‘ll check first ...excuse me, good
news the room that you require is available
C : Yes, thank you
RS : Ms. Fahira , if there’s any change information whom should I contact?
C : Just contact me
RS : May I have the name and the address of your company ?
C : PT . Graha , Jl. Dukuh Raya no 2
RS : May I know your number and fax?
C : My telephone number is 081291996420
Rs : May i know your email adress?
C : fahirazahra01@gmail.com
Rs : Allright ms,how will you make the payment? you can use credit card or cash
C : I will pay by cash
RS: Any special request, ms ?
C : Yes, Ms. Naura wants the room is far from lift and want a room with a sea view, Please
RS : Alright, Ms. Fahira. May I repeat your reservation ?
C : Yes please
RS : You are Ms. Fahira Zahra who do this reservation for Ms. Naura Sari and will be staying for 2 nights
from 2 November – 4 November 2021 with 1 deluxe room the price is rp 3.500.000++ for 2 persons.
Your company name is PT. Graha the addres is Jl. Dukuh Raya no 2, your number and fax 081291996420.
Your email is fahirazahra01@gmail .com. The method of payment by cash. The special request are Ms.
Naura wants the room is far from the lift and the view is sea. Is it correct , Ms. ?

C : Yes everything is correct

RS : Is there anything else I can help you with, ms ?
C : No, thanks
Rs: Thank you for making a reservation , we look forward to seeing Ms. Naura to come to our hotel.
Have a nice day.