AGM - Parts

SL. No. KRA Statement

Planning and Forecasting along with key teams to

1 create Parts Stock

2 Manage Parts Inventory

3 Record and track Part sales and repair work

4 Track record of part warranties

Timely communication with DICV for DICV Parts

5 Orders

6 Quality management for Non-DICV Orders

 AGM - Parts
KPI

Liaise with relevant departments for planning and forecasting

Record sales forecasting data for tracking and analysis

Ensure 1 month stock availibility

Track obsolescence
Record day-supply
Maintain daily record for parts sales via retail
Maintain daily record for parts sales and service via workshop
Record warranties
Communicate to relevant departments with information on
due/ renewals dates

Maintain tracker on DICV parts orders

Communicate with relevant department of budgetary
requirements
Identify, track, and resolve the product issues(if any) before
products are delivered to the customers
 Measuring Index

Loss of sales/ service owing to unavailability/ delay of parts/ model

Variance between forecast and demand

Day Supply - Calculates how many days the dealership can sustain based on
current in-stock inventory and sales performance
Obsolescence Value - Value of inventory with no recent usage/ total inventory
value = obsolescence % rate

Inventory Turnover Ratio

Sales Mix (Total sales of types/total parts sales)

% Roll-over of customers to competitors for VAS

Loss of sale owing to non-availability of parts ; Customer complaints owing to
non-availibility of Parts
Inflated or deflated P&L forecast; errors detected by relevant department
towards managing cash-flow

Customer complains/ product replacement request owing to poor quality