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  • Assistant Manager - CAC and CR

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    Jayanti Chatterjee
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    The document outlines the key responsibilities and performance indicators for an Assistant Manager in the Customer Acquisition and Customer Retention department. The Assistant Manager is responsible for evaluating call effectiveness in tracking contactability and post-service feedback scores, fulfilling targets for fitness certificate issuance, and generating revenue through selling value-added services. Their performance will be measured through monthly trackers of call information exchanged, weekly and monthly call audits and documentation of self-evaluations, net promoter scores, the number of certificates issued per month, and sales volume.

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    The document outlines the key responsibilities and performance indicators for an Assistant Manager in the Customer Acquisition and Customer Retention department. The Assistant Manager is responsible for evaluating call effectiveness in tracking contactability and post-service feedback scores, fulfilling targets for fitness certificate issuance, and generating revenue through selling value-added services. Their performance will be measured through monthly trackers of call information exchanged, weekly and monthly call audits and documentation of self-evaluations, net promoter scores, the number of certificates issued per month, and sales volume.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    3 views3 pages

    Assistant Manager - CAC and CR

    Uploaded by

    Jayanti Chatterjee
    The document outlines the key responsibilities and performance indicators for an Assistant Manager in the Customer Acquisition and Customer Retention department. The Assistant Manager is responsible for evaluating call effectiveness in tracking contactability and post-service feedback scores, fulfilling targets for fitness certificate issuance, and generating revenue through selling value-added services. Their performance will be measured through monthly trackers of call information exchanged, weekly and monthly call audits and documentation of self-evaluations, net promoter scores, the number of certificates issued per month, and sales volume.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Assistant Man

    SL. No. KRA Statement

    Evaluating calls on its effectiveness of tracking


    1 contactibility and PSF Scores
    2 Fulfilling target on Fitness Certificate Issuance
    3 Generating revenue by selling VAS
    Assistant Manager - CAC and CR
    KPI

    Contactibility
    PSF - Post Service Feedback
    PSF - Post Sales Feedback
    PSF - Post Breakdown Feedback
    Breakdown assisstance > 95%
    Fitness Certificate Issuance
    Volume - VAS

    rethink
    and CR
    Measuring Index

    Monthly Tracker for information exchanged on call

    Call Auding - Weekly and Monthly - Manager and Self-Evaluation and documentation
    Net Promoter Score
    Number of certificate issued/ month
    Volume

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