Dear Elon Musk,

Good day!

The purpose of this letter is to confirm that we have received your letter of complaint on April
27, 2022 and to formally apologize for the mistake regarding the wrongful supply of product
items you have ordered on April 23, 2022. After conducting a thorough investigation regarding
the matter, the said mistake was due to the mishandling.

At Epic Games Inc., we treasure the wonderful professional relationship we have with our clients
and we don’t want anything to ruin it hence, to sincerely compensate, the company offers you a
15% discount for your next batch of orders.

In essence, we truly thank you for the patience and understanding you have exuded regarding the
whole matter and we vow not to disappoint you again.

Regards,

Erwin Sagisabal