Nayan Hedau

Pune, Maharashtra 411014

gbdb44v5gp@privaterelay.appleid.com
+91 80108 64973

Personal Details

Date of Birth: 2001-02-22

Eligible to work in: India
Highest Career Level: 1-2 years experience
Industry: Arts & Entertainment, Call Center, Customer Service, Food Preparation & Service,
Hospitality & Tourism, Information Design & Documentation, Internet, Ecommerce, Management,
Project Management
Total years of experience: 2

Work Experience

Restaurant Manager
Arami Garden - Yerevan
June 2022 to September 2022
• Interviewed, selected, coached and supported associates, ensuring they performed in accordance with
the established hotel standards and values.
• Assisted the General Manager in preparation of forecasts and reports as well as in the development,
implementation, and monitoring of the budget.
• Resolved customer complaints, and anticipated potential problems by reviewing and monitoring
operational issues, business flow, and associate performance.
• Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels
and revenues.
• Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service
deficiencies.
• Key achievements:
• Slashed the number of customer complaints by 50% through ensuring that staff
followed customer service guidelines.

Assistant Manager
Black Star Burger - Yerevan
April 2021 to June 2022
• Hired, trained, developed, measured performance, disciplined, and scheduled department staff.
• Led the tactical execution of strategic initiatives under the direction of division leadership
• Promoted the hotel, its services, and facilities while maximizing occupancy and ADR.
• Processed daily reports, reconciliations, journals, and others.
• Handled guest complaints
• Key achievements:
• Exceeded guest satisfaction scores over 90% in all critical areas.
Education

Diploma in Graphic Design

Yerevan School of Fashion Design - Yerevan
March 2019 to January 2020

Skills / IT Skills
• Adobe Photoshop, Microsoft Office, After Effects, Tally, Professional Video Editing, Indesign,
Illustrator, After Effects, Creativity (3 years)
• English
• Communication skills
• Local language
• Sales
• Organizational skills
• Negotiation
• Telemarketing
• Phone etiquette
• Retail sales
• Hindi
• Typing
• Hospitality
• Computer skills
• Customer support
• Hindi
• Hotel experience
• Operating systems
• Time management

Languages

• English - Fluent
• Hindi - Fluent
• Spanish - Intermediate
• Armenian - Native
• Russian - Expert
• Iraqi Arabic - Beginner