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TLE – Technology and Livelihood Education- Grade 7/8
Alternative Delivery Mode
Module 1: Use Tools, Equipment & Paraphernalia
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency
or office wherein the work is created shall be necessary for exploitation of such work for
profit. Such agency or office may, among other things, impose as a condition the payment
of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Published by the Department of Education, Division of Palawan

Schools Division Superintendent: Natividad P. Bayubay, CESO VI
Assistant Schools Division Superintendent: Loida Palay- Adornado, PhD
Felix M. Famaran

Development Team of the Module

Writers: Johanna B. Cuenca / Lucita C. Magdayao
Editors: Leah A. Luarez
Reviewers: Maryflor P. Canatoy
Illustrator: Rosemae M. Tayactac
Layout Artist: Maria Angela C. Calaim/ Vanessa D. Mutia
Management Team: Aurelia B. Marquez
Rodgie S. Demalinao
Clemencia G. Paduga
Mary Jane D. Virrey

Printed in the Philippines by ________________________

Department of Education – MIMAROPA Region – Division of Palawan
Office Address: PEO Road, Barangay Bancao-Bancao, Puerto Princesa City
Telephone (048) 433-6392
E-mail Address: palawan@deped.gov.ph
Website: www.depedpalawan.com

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Introductory Message
For the facilitator:

Welcome to the TLE- Front Office Service Alternative Delivery Mode (ADM) Module
1: Use Tools, Equipment & Paraphernalia

This module was collaboratively designed, developed and reviewed by educators both from
public and private institutions to assist you, the teacher or facilitator in helping the learners
meet the standards set by the K to 12 Curriculum while overcoming their personal, social,
and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire
the needed 21st century skills while taking into consideration their needs and
circumstances.

In addition to the material in the main text, you will also see this box in the body of the
module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners' progress while allowing them to manage their own
learning. Furthermore, you are expected to encourage and assist the learners as they do
the tasks included in the module.

For the learner:

Welcome to the TLE– Front Office Service 7/8 Alternative Delivery Mode (ADM) Module
on : Use Tools, Equipment & Paraphernalia

This module was designed to provide you with fun and meaningful opportunities for guided
and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn
in the module.

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 What I Know This part includes an activity that aims to
check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip
this module.

What’s In This is a brief drill or review to help you

link the current lesson with the previous
one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as
a story, a song, a poem, a problem
opener, an activity or a situation.

What is It This section provides a brief discussion

of the lesson. This aims to help you
discover and understand new concepts
and skills.

What’s More This comprises activities for independent

practice to solidify your understanding
and skills of the topic. You may check the
answers to the exercises using the
Answer Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to
process what you learned from the
lesson.

What I Can Do This section provides an activity which

will help you transfer your new
knowledge or skill into real life situations
or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be

given to you to enrich your knowledge or
skill of the lesson learned.

Answer Key This contains answers to all activities in

the module.

At the end of this module you will also find:

v
 References This is a list of all sources used in
developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included
in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to
consult your teacher or facilitator. Always bear in mind that you are not alone.

We hope that through this material, you will experience meaningful learning and gain
deep understanding of the relevant competencies. You can do it!

What I Need to Know

This module was designed and written with you in mind. It is here to help you to be able to
demonstrate understanding on the use of tools, equipment and paraphernalia in FOS and
independently use of tools, equipment and paraphernalia in FOS in accordance with
standard. The scope of this module permits it to be used in many different learning
situations. The language used recognizes the diverse vocabulary level of students. The
lessons are arranged to follow the standard sequence of the course. But the order in which
you read them can be changed to correspond with the textbook you are now using.

The module contains discussions and activities about Use Tools, Equipment &
Paraphernalia.

After going through this module, you are expected to:

➢ Classify equipment, tools and paraphernalia according to types and

functions.

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 What I Know

Direction: Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.

1. What do we call a counter (as in a hotel) where guests are received or usually
the place in which guests make the first impression of the hotel? It is also the
communication center of the hotel.

A. Filling cabinet C. Information racks

B. Reception desk D. Voucher racks

2. A piece of office furniture usually used to store paper documents in file folders
is called?

A. Filling cabinet C. Voucher racks

B. Mail, messages and key racks D. Information racks

3. An array of numbered compartment used to store guest room keys is called?

A. Voucher racks C. Key rack

B. Mail, messages and key racks D. Reservation rack

4. What do we call the small box kept by the hotel in a secure place in which you
can store valuable object?

A. Cash register C. Time stamp

B. Cash drawer D. Safety deposit box

5. In hotels, the equipment used to create bills and invoices, to monitor booking
and reservations, to check-in and check-out guest, to record guest
expenditure is called?

A. Computer B. Printer C. Internet D. Telephone

6. This equipment is a solution that enables hotel staff to manage all front desk
function from a single flat form such as online and offline reservation, check-in
and check-out rate list. What do you call this equipment?

A. Computer B. Software C. Credit card D. Internet

7. A global computer network that provides a variety of information and

communication facilities, consisting of interconnected networks using
standardized communication protocols is called?

A. Computer B. Software C. Internet D. Printer

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8. Which of the following statements best describe a printer?

A. Something used for making mathematical calculation.

B. A machine for transmitting and receiving faxes.
C. A global computer network providing a variety of information.
D. A machine for printing text or pictures onto paper.

9. Which of the following equipment corresponds to the statement “A system for

transmitting voices over a distance using wire or radio by converting acoustic
vibrations to electrical signals”.

A. Internet B. Fax C. Computer D. Telephone

10. Which of the following is the meaning of fax machine?

A. A machine for transmitting and receiving faxes

B. A machine or device that performs processes, calculation and
operations based on instruction.
C. A global computer network providing a variety of information and
communication facilities
D. A machine for printing text or pictures onto paper

11. Why do we need to register a cash?

A. For transmitting cash

B. For transmitting and receiving fax
C. For calculating transactions and recording sales transactions
D. For each service associates position

12. The following are the equipment in front office except:

A. Fax machine C. Credit card machine

B. Safety deposit box D. Telephone

13. In the statement given below choose the corresponding description of guest
Folio.

A. It contains all transactions of both cash and credit occurred by each

resident guest
B. It is referred to as the main entry book used in an accounting system to
keep track of the sales of items when cash is received.
C. It is an electron device used to calculate financial transactions at a point of
sale.
D. It is primarily used by the hotel sales team to write down the booking
details over

14. Where in a hotel are guests received?

A. Front desk C. Rooms

B. Reservation room D. Reception desk

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 15. What is the purpose of key card in the hotel?

A. To write down the booking.

B. To perform special task.
C. To execute application.
D. Making it a much simpler design to that of a key.

Lesson Use Tools and Equipment

1 Paraphernalia

What’s In

Front office is the most visible and essential focal point of a hotel. The focal point
of activity within the front office is the reception desk which is located in the front lobby of
a hotel and dispenses all front-of-the-house activity of the hotel. It is the communication
center of the hotel with great amount of guest contact. Guest interact with the hotel for the
first time by interacting with the staff of the front office, and they form the first impression
about the hotel based on the efficiency, competency and behaviour of the front office staff.

It has become very important in today’s time to keep in touch with the latest
technology for the smooth function for any department in the hotel industry. Hence, one
should know properly the latest tools and equipment used in the front office area, and most
importantly, the use of them. In this module, you will be able to classify equipment, tools
and paraphernalia according to types and functions and based on the specified task.

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 What’s New

Tools, Equipment and Paraphernalia Defined

Tools and Equipment are two words that are often use synonymously, mainly due
to the similarities of their meanings. A tool is a hand held device that aids in accomplishing
task. Equipment usually denotes a set of tools that are used to achieve a specific
objective. Paraphernalia are the equipment, apparatus or furnishing used in or necessary
for a particular activity.

What is It

One of the most important task of a front office staff is to make sure that he/she
uses the right tool, equipment or paraphernalia that is applicable to a specific job. A future
front desk employee should be well versed with the different tools and equipment that will
be used when already in the field.

Tools, Equipment and Paraphernalia used in Front Office Services

Tools/Equipment Meaning/Use

Reception desk is where guests are received

and usually the place in which guests make the
first impression of the hotel. It is also the
communication center of the hotel.

Filling Cabinet is a piece of office furniture

typically made of steel and usually used to store
paper document in file folders. In the simplest
context, it is an enclosure for drawers in which
items are kept.

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Key rack is an array of numbered
compartments used to store guest room keys.

Safety deposit box

Safety deposit boxes of varying sizes are
located in or adjacent to the front office area.
These boxes are for guest use only and are
controlled by the service associates.

Computer are used to create bills and

invoices, to monitor bookings and reservation,
to check-in and check-out guests, and to record
guest expenditure and share information within
and across the hotel.

Software a program that enables a computer

to perform a specific task, as opposed to the
physical components of the system.

Internet a global computer network providing a

variety of information and communication
facilities, consisting of interconnected network
using standardized communication protocols.

Printer a machine for printing text or pictures

onto paper, especially one linked to a
computer.

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Telephone a system for transmitting voices
over a distance using wire or radio by
converting acoustic vibrations to electrical
signal.

Fax Machine (Facsimile Automated Xerox

Machine). It is a very essential equipment in
Front Desk for the purpose of communication
and is used to received or send official
documents.

Cash Register is a mechanical or electronic

device for registering and calculating
transactions at a point of sale.

Credit Card Machine

It is an automated front office Equipment used

by Front Office Cashier to check the validity of
a credit card.

Reservation Form
Is primarily used by reservation department or
by the hotel sales team to write down the
booking details over phone or when they go for
a sales call on client site.

Message Slip
You can take massages by phone for guests
who are out and register these on the guest
message slip and give them to the guests when
they come back to the hotel.

Pen an instrument for writing or drawing with

ink, typically consisting of a metal nib.

Calculator
Something used for making mathematical
calculation. In particular, a small electronic
device with a keyboard and a visual display.

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 Cash Receipt
Is a specialized accounting journal and it is
referred to as the main entry book used in an
accounting system to keep track of the sales of
items when cash is received by crediting sales
and debiting cash and transactions related to
receipt.

Guest Folio is considered as the master bill in

the hotel which is also known as Guest
Account Card. It contains all transaction of both
cash and credit occurred by each resident
guests

Logbook
Is a record of important events in the
management, operation, and navigation of a
ship, and must be filled at least daily. A proper
hand over of shift is required to ensure smooth
running of the front office shift.

Key Card
A reusable RFID (Radio-Frequency
Identification) chip based access card provided
for every guest arriving at the hotel. The
information is registered into the RFID tag
through a hardware connected to the Front
Office (FO) by which the card gets activated.

What’s More

Direction: You are about to apply as front office desk employee, enumerate the list of
tools and equipment that you will be using upon entering to the job. List the significant
use of each tools/equipment.

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 What I Have Learned

Activity 2

Direction: Sort the objects below into the proper categories by using the letter. Write
your answer on a separate sheet of paper.

A. B. C.

D E. F.

G. H. I.

J. K. L.

Tools Equipment Paraphernalia

_______ _______ _______

_______ _______ _______
_______ _______ _______
_______ _______ _______
_______ _______ _______
_______ _______ _______
_______ _______ _______
_______ _______ _______

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 What I Can Do

Activity 3
Direction: Draw or compile 6 pictures of the different front office tools, equipment and
paraphernalia. Make a handbook. Provide a summary which presents the tools,
equipment and paraphernalia according to its classification and function. A
sample guide is provided for you.

Drawing/Picture Classification Function

Sample picture or drawing of Equipment Transmitting voices

Telephone
1.
2.
3.
4.
5.
6.

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 Assessment

Multiple Choices

Direction: Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.

1. It is an instrument for writing or drawing with ink, typically consisting of a metal nib
or ball or a nylon tip fitted into a metal or plastic holder.
A. Pen B. Telephone C. Printer D. Calculator

2. A proper hand over of shift is required to ensure smooth running of the front office
shift by the use of ________________.
A. Guest folio C. Cash receipt
B. Log book D. Reservation form

3. It is considered as the master bill in the hotel which is also known as guest account
card.
A. Cash register C. Guest folio
B. Cash receipt D. Logbook

4. Which of the following is a specialized accounting journal and it is referred to as the

main entry book used in accounting system to keep track of the sales of item.
A. Reservation form C. Message slip
B. Cash register D. Cash receipt

5. Something used for making mathematical calculations, in particular a small

electronic device with a keyboard and a visual display is called:
A. Computer B. Calculator C. Internet D. Printer

6. An instrument for writing or drawing with ink typically consisting of a metal nib or
ball, or a nylon tip, fitted into a metal or plastic holder.
A. Telephone B. Calculator C. Pen D. Key Rack

7. What do we call a small card used to open door like in a hotel?

A. Key Rack B. Guest Folio C. Fax Machine D. Key Card

8. Which of the following is an array of numbered compartments used to maintain

guest room keys?
A. Key Card C. Log Book
B. Key Rack D. Filling Cabinet

9. What do we call the machine that is used for card payment machine?
A. Credit Card Machine C. Computer
B. Software D. Printer

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 10. The program that enables a computer to perform specific task, as opposed to the
physical components of the system is called?
A. Internet B. Computer C. Software D. Telephone

11. What part of a hotel that we received the guest?

A. Reception Desk C. Reservation Room
B. Information Rack D. Voucher Racks

12. What do we call a system for transmitting voices over a distance using wire or radio
by converting acoustic vibrations to electrical signals is called?
A. Microphone C. Telephone
B. Megaphone D. Cellphone

13. What do we call the form used by the reservation department?

A. Cash Receipt C. Journal
B. Reservation form D. Message slip

14. What do we call the box that has its own key but cannot be opened unless the
service Associates guard key is used?
A. Safety Deposit Box C. Mail Box
B. Ballot Box D. Guest Folio

15. Why Logbook is important in Front Office?

A. It contains all transactions of both cash and credit.
B. To perform specific task.
C. The main entry book used in an accounting.
D. To ensure smooth running of the front office shift.

Additional Activities

Essay
Direction: Make a short essay about “Why is it important to know the tools, equipment
and paraphernalia used in the front office area and its function.” Write your
answer on a separate sheet of paper. (5-10 sentences, 10 points)

____________________________________

______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________
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______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
 Essay Writing Rubric
*This rubric will help you know exactly what the teacher expecting to find in an essay.
9-10 7-8 5-6 0-4
EXCELLENT GOOD/AVERAGE BELOW AVERAGE POOR
*Essay includes facts *Essay written in *Essay includes little or no *Answer is not written in
and details from the paragraph form (5-7 specific facts from reading paragraph form-no topic
reading, notes and complete sentences) and classroom activities. sentence-no structure of
activities. with a topic sentence supporting details.
and supporting details. *Essay is proper length, but
*Answer is written in does not focus on the point *Essay includes no
paragraph form with *Essay includes most stated in the topic sentence. specific facts or
topic sentence and important points related information from a
supporting details related to the topic. *Answer is not written in reading.
to the topic sentence. paragraph form, missing
*Essay includes some topic sentence/supporting *Answer does not
*Essay includes all or specific facts and detail structure. address the original
most of the most details. question.
important points related *The important facts are
to the topic. *Essay shows a fairly listed but not explained. *Answer is only 1-4
good understanding of sentences long.
*Most points are clearly the topic. *Points are only slightly
developed and developed or not developed *None of the most
explained. at all. important points related
to question are
mentioned.

*Nothing is explained. All

information is simply
listed.

Congratulations! You did a great

job! Good luck as you move on to
the next lesson.

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 Answer Key

What’s More

Tools Equipment Paraphernalia

Key rack Computer Calculator
Safety deposit box Telephone Pen
Filing cabinet Computer Logbook
Printer Key card
Fax Machine
Cash Register

SME emblem 5. What I Can Do Other Activities

Replace 4.
Check 3. Answer may vary. Answer may vary.
Battery terminals 2.
Sufficient fuel 1.

What I have Learned 1.2 What I Have Learned

Tools Equipment Paraphernalia

F A B
Assessment G C E
J D I
K H
1. A 8. B
L
2. B 9. A
3. C 10. C
4. D 11. A
5. B 12. C
6. C 13. B
7. D 14. A
8. B 15. D

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References
K-12 Household Learning Modules
https: brainly.ph
https://setupmyhotel.com
https://www.sciencedaily.com
www.hoteldeskhms.com
plakhawat.blogspot.com
https://setupmyhotel.com
https://en.m.wiktionary.org
https://www.techopedia.com
https://www.quora.com
https://quizlet.com
https://www.kullabs.com
tps://www.dictionary.com

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