Professional Documents
Culture Documents
Department of Education
CARAGA REGION
SCHOOLS DIVISION OFFICE OF DINAGAT ISLANDS
PLARIDEL NATIONAL HIGH SCHOOL
Plaridel, Libjo, Dinagat Islands
No.
Time of Level 1 Level 2 Level 3 Item
LEARNING COMPETENCIES Wt
(hours) Item Location
s R U Ap An E C
S.Y. 2022-2023
No.
Time of Level 1 Level 2 Level 3 Item
LEARNING COMPETENCIES Wt
(hours) Item Location
s R U Ap An E C
1. Use correct and appropriate
multimedia resources when
orally giving information,
instructions, making 4 14.28% 7 1,1 1,1 1 1 1 1,2,3,4,5,6,7
explanations, and narrating
events in personal or factual
recounts.
2. Use of appropriate oral
language, stance and behavior
when giving information,
8,9,10,11,12
instructions, making 4 14.28% 7 1,1 1,1 1 1 1
13,14
explanations, and narrating
events in factual and personal
recounts.
3. Explain how a selection may
be influenced by culture, 15,16,17,18,
4 14.28% 7 1 1,1 1 1,1 1
history, environment, and other 19,20,21
factors. EN7LT-III-h-3
4. Express one’s beliefs or
22,23,24,25,
convictions based on a material 4 14.29% 7 1 1 1,1 1, 1,1
26,27,28
viewed EN7VC-IV-i-16
Prepared by:
Noted by:
No.
Time of Level 1 Level 2 Level 3 Item
LEARNING COMPETENCIES Wt
(hours) Item Location
s R U Ap An E C
LO 1. Develop and strengthen
PECs needed in Contact Center
4 14.28% 7 1,1 1,1 1 1 1 1,2,3,4,5,6,7
Services
(TLE_PECS10-I0-1)
LO 1. Develop a
product/service in Contact 8,9,10,11,12
4 14.28% 7 1,1 1,1 1 1 1
Center Services 13,14
(TLE_EM10-I0-1)
LO 2. Select a business idea
based on the criteria and 15,16,17,18,
4 14.28% 7 1 1,1 1 1,1 1
techniques set. 19,20,21
(TLE_EM10-I0-2)
L0 3. Develop a brand for the 22,23,24,25,
4 14.29% 7 1 1 1,1 1, 1,1
product. (TLE_EM10-I0-3) 26,27,28
LO 1. Analyze communication
29, 30, 31,
process. 4 14.29% 7 1 1 1,1 1 1,1
32,33,34,35
(TLE_ICTCC10CE-Ia-c-1)
LO 2. Communicate and listen
36,37,38,39,
effectively. 4 14.29% 7 1 1 1 1,1 1,1
40,41,42
(TLE_ICTCC10CE-Id-j-2)
LO 3. Use paralanguage
43,44,45,46,
communication cues. 4 14.29% 8 1,1 1 1,1 1,1 1
47,48,50
(TLE_ICTCC9-12CE-IIa-j-3)
TOTAL 28 100 % 50 10 10 10 10 10 50
Prepared by:
Noted by:
No.
Time of Level 1 Level 2 Level 3 Item
LEARNING COMPETENCIES Wt
(hours) Item Location
s R U Ap An E C
LO 1. Develop and strengthen
PECs needed in Contact Center
Services
(TLE_PECS10-I0-1)
LO 1. Develop a
product/service in Contact
Center Services
(TLE_EM10-I0-1)
LO 2. Select a business idea
based on the criteria and
techniques set.
(TLE_EM10-I0-2)
L0 3. Develop a brand for the
product. (TLE_EM10-I0-3)
LO 1. Analyze communication
process.
(TLE_ICTCC10CE-Ia-c-1)
LO 2. Communicate and listen
effectively.
(TLE_ICTCC10CE-Id-j-2)
LO 3. Use paralanguage
communication cues.
(TLE_ICTCC9-12CE-IIa-j-3)
LO 1. Demonstrate
understanding of the BPO/Call
Center industry.
(TLE_ICTCC9-12QS-IIa-c-1)
LO 2. Transmit/receive calls to
or from customers.
(TLE_ICTCC9-12QS-IIId-j-
2)
LO 3. Handle customers’
complaints.
(TLE_ICTCC9-12QS-Iva-f-3)
LO 4. Provide after-sales
support and document events.
(TLE_ICTCC9-12QS-IVg-j-4)
TOTAL 28 100 % 50 10 10 10 10 10 50
Republic of the Philippines
Department of Education
CARAGA REGION
SCHOOLS DIVISION OFFICE OF DINAGAT ISLANDS
PLARIDEL NATIONAL HIGH SCHOOL
Plaridel, Libjo, Dinagat Islands
Prepared by:
Noted by: