TRINETRA AGARWAL

Address – Winter Hill Appartment, Dwarka Mor, South West Delhi

E-mail – agarwal.trinetra@gmail.com || Mobile / WA - +91 98735 84824

OBJECTIVE
 Seeking a profile in customer support and sales
 Chat and Live message based support to AMAZON customers
 Worked with Amazon India for six months for their 6 Months contract program
 Good Persuasion and convincing skills

RELEVANT EXPERIENCE SUMMARY

 Customer obsessed with a focus on understanding & solving client needs
 Good Persuasion and convincing skills
 Result driven with an eye on meeting targets
 Detail oriented , Analytical and multitasking skills

WORK EXPERIENCE

SEP 2022 TO February 2023

AMAZON INDIA (VIRTUAL CONTACT CENTER), NOIDA
 “Amazon 6 month Contract | Customer Service WFH process”
 Chat based support to Amazon Customers

CUSTOMER OPERATIONS ASSOCIATE – SEP 2020 TO AUGUST 2022

TELEPERFORMANCE CRM SERVICES, GURGAON
 TELUS inbound process
 Sell Pre Paid and Post Paid wireless services to North American Customers

LOAN SALES OFFICER - JUL 2018 TO MAR 2020

MINERVA DSA, OKHLA
 Tele sales of Credit cards and Loan products of Kotak, HDFC and ICICI
 Logging in Loan and Credit card applications in the Bank / NBFC portal

EDUCATION
MBA/PGDM – SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)

B.COM. UNIVERSITY OF DELHI - DELHI, DELHI –

CORRESPONDENCE

10+2 CBSE, MODERN SCHOOL, NEW DELHI