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  • BSBXCM301 - Performance Task 2

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    Denise Tilbee
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    The document describes taking an active part in a workplace verbal discussion by demonstrating active listening and questioning techniques such as using a variety of question styles and offering information and ideas while considering the needs of diverse backgrounds. It provides an example discussion with management or staff about a created document, with the respondent asking open, closed, and probing questions and receiving responses that address whether the document follows policies and procedures. Suggestions are made to improve staff comprehension through demonstration and to include additional languages in instructions.

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    The document describes taking an active part in a workplace verbal discussion by demonstrating active listening and questioning techniques such as using a variety of question styles and offering information and ideas while considering the needs of diverse backgrounds. It provides an example discussion with management or staff about a created document, with the respondent asking open, closed, and probing questions and receiving responses that address whether the document follows policies and procedures. Suggestions are made to improve staff comprehension through demonstration and to include additional languages in instructions.

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    © All Rights Reserved
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    51 views1 page

    BSBXCM301 - Performance Task 2

    Uploaded by

    Denise Tilbee
    The document describes taking an active part in a workplace verbal discussion by demonstrating active listening and questioning techniques such as using a variety of question styles and offering information and ideas while considering the needs of diverse backgrounds. It provides an example discussion with management or staff about a created document, with the respondent asking open, closed, and probing questions and receiving responses that address whether the document follows policies and procedures. Suggestions are made to improve staff comprehension through demonstration and to include additional languages in instructions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    , the dBSBXCM301

    Engage in workplace communication


    Task 2
    Demonstrate the following task:
    Task 2
    Take an active part in a workplace verbal discussion.
    BENCHMARKS
    Demonstrate active listening and questioning techniques for example:
     use a variety of question styles
    Offer information and ideas.
    Consider the needs of those from diverse backgrounds.
    Model courteous and professional behaviour for example:
     do not interrupt
     speak clearly

    Task 2

    - Have a discussion with either your management or staff about the document you have
    created. Please ask questions using a variety of questioning styles (open, closed, probing
    questions) and the responses.

    - Does the document follow Marketing Policies and Procedure? -> Yes
    - Has the document been using font 11 Calibri, black only? -> Yes
    - Does the document printed on company letterhead? -> Yes
    - Does it include company logo, address, phone number, email…? -> Yes
    - How would we improve the document to increase staff’ comprehension? -> A demonstration
    with staff should be included.
    - What happen if the staff cant find the settings? -> Contact IT administrator
    - Who would be the contact person in case staff is unable to follow the instruction? -> Contact
    IT administrator
    - Do you suggest any other language to be used in the handout? -> Tagalog/ Hindi should be
    included.

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