House Rules

Divyam From BYLOO is a Homestay villa tastefully designed for the discerning traveller
looking for an exclusive private stay. We have attempted to provide all the facilities and
comforts that our guests are likely to expect in a home of this kind. However, we would like our
guests to understand that this is not designed or in anyway positioned to be a hotel. While our
staff are trained to delight our guests with their warm, affable and attentive disposition at all
times and are well suited to manage a ‘home’, they are not trained or meant to be hotel staff. We
are providing an experience of living in a luxury ‘home’ in the hills which aims to provide a
comfortable, enjoyable and differentiated home experience. We DO NOT pretend or in any way
project to be a hotel or resort and DO NOT have the infrastructure of either. So kindly do not
expect what you do from a hotel or resort in terms of the infrastructure to avoid disappointment
for yourselves and for us.

We want our guests to have an exceptional experience at Divyam from BYLOO and our team of
co founders and associates will work round the clock to assure that we send you with very fond
memories. However, our homes are built with much passion and we would like to urge you to
treat them as your very own. In order for us to provide all our guests with a happy time during
their stay and to ensure that the villa is always fresh, inviting and mood elevating, we have
highlighted a set of guidelines for the use of the villa during your stay. Please take these in the
spirit that they are intended

1. The number of guests should not exceed the count mentioned at the time of booking, at any
time during the stay.

2. ID’s of all guests with pictures (Aadhar Card/ PAN Card/ Passport) to be provided at the time
of arrival. This includes all maids/ nannies (if any) accompanying you.

3. Our Arrival time is 2pm or later. The villa will not be available for any early arrival.

4. Departure time is 11am or earlier. We regret that we cannot extend a delayed check out. A
minimum of 3 hours is required for cleaning and sanitizing the villa for the next guests.

5. Our staff is available from 8am to 9:30 pm daily. No services will be provided after 10:30 pm
as the staff needs rest to be back at 7 am next day.

6. Dinner will b served by 9.00pm. In the case guests prefer to eat late, food will be placed at the
Dining Table with a microwave for guests to reheat the food when they want to eat. However,
we will make an exception for 1 night during your stay where we can assure the presence of 1
staff member available till midnight to serve you.

7. Parties, loud noises and music that disturb neighbours and the natural surroundings are not
permitted. No external speakers of any kind are allowed inside the villa. The Villa is equipped
with a new Bluetooth speaker which would be provided for use during your stay. We do not
allow any singers, music groups or entertainers of any kind from outside to perform at the Villa.
We are located inside a reserve forest area and follow strict environmental guidelines. Guests are
however free to indulge in singing & playing recorded music responsibly within the permitted
decibel limits indoors and outdoors and we fully understand and appreciate that you are on a
vacation and out to have a good time. However, playing of music after 10pm outside the villa.
(Lawns, Terrace and the Deck of the villa is strictly prohibited. Non-compliance of the above
may force the host to complain to the concerned authorities. (Order By the Government of
Uttarakhand)

8. Breakages or damage of any home items or areas will be charged as per the discretion of the
hosts at the villa.

9. Illegal activities of any kind are not permitted and will immediately be reported to the
concerned authorities.

10. Carrying of any fire arms is strictly prohibited.

11. We do not permit smoking in any indoor areas of the villa including Sheesha in any indoor
spaces of the villa. We follow this very strictly and any violation of this would lead to a heavy
penalty/eviction from the villa as deemed appropriate by the hosts.

12. All guests at the villa including any accompanying children,maids and nannies would only be
accommodated in the bedrooms. No villa occupant would be allowed to sleep in any of the
common areas.

13. We do not provide any room service for food and beverages. Food is to be consumed only in
the designated dining spaces.

14. We do not stock or provide any alcoholic beverages. However guests are welcome to bring
their own.

15. The villa is provided to guests for their personal stay. We do not take responsibility or
liability for any accidents or events on account of any negligence on their part.

16. All children must be under adult supervision and our staff will not be available to mind any
children. Our staff is not trained to mind any children and will in no way be responsible for their
safety when left unattended.

17. We provide all the meal requirements for our guests. Guests do not have access to the kitchen
and cooking is not allowed. We also do not permit outside food delivery to the villa. Please do
not carry any raw material of any kind with the intention of cooking or getting it cooked at the
villa.

18. Menus are shared in advance and guests can recommend changes and inform us on allergies
or specific dietary preferences. While we will make every attempt to accommodate your
preferences and choices to the best of our ability based on availability of raw material, equipment
and the ability of our kitchen team to deliver the same, we do not have the infrastructure to make
any last minute changes to the menu during your stay and would like guests to be fully cognisant
of the same.
19. We charge a refundable deposit of Rs 15000 (Rs fifteen thousand)) which is taken at the time
of check-in as security against any damages or breakages made by the guests during their stay.

20. All bed and bath linen is duly laundered and sanitised prior to any guest arrival. We change
bath and bed linen after every three days of a guest stay. 21. We do not provide accommodation
or meals for Drivers and make no exceptions to this

21. We do not provide accommodation or meals for Drivers and make no exceptions to this.

Jaccuzzi Rules

1. The Jaccuzzi requires a minimum of 4hours of preparation time. Availability is subject to

weather conditions.
2. Jacuzzi can be used by a maximum 5 people at any given time.
3. Children below the age of 12 years must be accompanied by an elder at all times and will not
be permitted without supervision of parents/ elders.
4. Please ensure you carry:
(a) Suitable swimwear
(b) Swimming caps are mandatory for ladies.
(c) Bathrobes (villa does not provide the same)
5. No soaps, bath salts or chemicals are allowed to be used in the Jacuzzi.
6. We are not liable to any accidents occurring by the negligence of the guests.
7. Kindly consult a physician before use if pregnant or if you have any health concerns.