Presentation

Transportation
Group 5
Warm-up
 1. You should put it right.
2. Please ensure that the problem does
not arise again.
3. In this case we are not responsible
for the error.
4. Please could you send us a refund.
5. We are sorry about the muddle.
6. We are planning to buy from
someone else.
7. Your machine does not work.
8. I regret that in this case we are
unwilling to offer a refund.
A. We want our money back.
B. We would be grateful if you could
correct the error.
C. We apologize for the confusion.
D. We will have to consider changing to
another supplier.
E. There appears to be a defect in the
mechanism.
F. We’re not giving you your money back.
G. This time it’s not our fault.
H. Make sure it doesn’t happen again.
 1. You should put it right.
2. Please ensure that the problem does
not arise again.
3. In this case we are not responsible
for the error.
4. Please could you send us a refund.
5. We are sorry about the muddle.
6. We are planning to buy from
someone else.
7. Your machine does not work.
8. I regret that in this case we are
unwilling to offer a refund.
A. We want our money back.
B. We would be grateful if you could
correct the error.
C. We apologize for the confusion.
D. We will have to consider changing to
another supplier.
E. There appears to be a defect in the
mechanism.
F. We’re not giving you your money back.
G. This time it’s not our fault.
H. Make sure it doesn’t happen again.
 1. You should put it right.
2. Please ensure that the problem does
not arise again.
3. In this case we are not responsible
for the error.
4. Please could you send us a refund.
5. We are sorry about the muddle.
6. We are planning to buy from
someone else.
7. Your machine does not work.
8. I regret that in this case we are
unwilling to offer a refund.
A. We want our money back.
B. We would be grateful if you could
correct the error.
C. We apologize for the confusion.
D. We will have to consider changing to
another supplier.
E. There appears to be a defect in the
mechanism.
F. We’re not giving you your money back.
G. This time it’s not our fault.
H. Make sure it doesn’t happen again.
 1. You should put it right.
2. Please ensure that the problem does
not arise again.
3. In this case we are not responsible
for the error.
4. Please could you send us a refund.
5. We are sorry about the muddle.
6. We are planning to buy from
someone else.
7. Your machine does not work.
8. I regret that in this case we are
unwilling to offer a refund.
A. We want our money back.
B. We would be grateful if you could
correct the error.
C. We apologize for the confusion.
D. We will have to consider changing to
another supplier.
E. There appears to be a defect in the
mechanism.
F. We’re not giving you your money back.
G. This time it’s not our fault.
H. Make sure it doesn’t happen again.
 1. You should put it right.
2. Please ensure that the problem does
not arise again.
3. In this case we are not responsible
for the error.
4. Please could you send us a refund.
5. We are sorry about the muddle.
6. We are planning to buy from
someone else.
7. Your machine does not work.
8. I regret that in this case we are
unwilling to offer a refund.
A. We want our money back.
B. We would be grateful if you could
correct the error.
C. We apologize for the confusion.
D. We will have to consider changing to
another supplier.
E. There appears to be a defect in the
mechanism.
F. We’re not giving you your money back.
G. This time it’s not our fault.
H. Make sure it doesn’t happen again.
 Most suitable for business
2. Please ensure that the problem does
not arise again.

3. In this case we are not responsible

for the error.
B. We would be grateful if you could
correct the error.
4. Please could you send us a refund.

8. I regret that in this case we are C. We apologize for the confusion.

unwilling to offer a refund.
D. We will have to consider changing to
another supplier.
E. There appears to be a defect in the
mechanism.
 Gap - filling
Dear Mr. Chan

We thank you for your letter of 25 June, and are glad to inform you that all the items (1) . . . . . . in your enquiry are in stock.

We are enclosing a pro-forma invoice for the aluminums fittings you are interested in. If you wish to place a firm order, will
you please arrange for (2) . . . . . . . of the invoice by draft through your bank, and advise us at the same time.

We can guarantee (3) . . . . . in Melbourne within 3 weeks upon (4) . . . . . . of your instructions. If you require the items
urgently, we will arrange for them to be sent by air, but this will, of course, (5) . . . . . . higher (6) . . . . . . . charges.

We are enclosing (7) . . . . . . . of our terms of payment, and would be happy to discuss with you if you would let us know how
large your orders are likely to be.

Please find (8) . . . . . . . a copy of the report, which (9) . . . . . . in the March issue of The Metal Worker, on our ALUMOY fitting.

We are looking forward to hearing from you, and assure you that your orders will (10) . . . . . .our instant and immediate
attention.

Yours sincerely
 Gap - filling
Dear Mr. Chan

We thank you for your letter of 25 June, and are glad to inform you that all the items (1) listed in your enquiry are in stock.

We are enclosing a pro-forma invoice for the aluminums fittings you are interested in. If you wish to place a firm order, will
you please arrange for (2) settlement of the invoice by draft through your bank, and advise us at the same time.

We can guarantee (3) . . . . . in Melbourne within 3 weeks upon (4) . . . . . . of your instructions. If you require the items
urgently, we will arrange for them to be sent by air, but this will, of course, (5) . . . . . . higher (6) . . . . . . . charges.

We are enclosing (7) . . . . . . . of our terms of payment, and would be happy to discuss with you if you would let us know how
large your orders are likely to be.

Please find (8) . . . . . . . a copy of the report, which (9) . . . . . . in the March issue of The Metal Worker, on our ALUMOY fitting.

We are looking forward to hearing from you, and assure you that your orders will (10) . . . . . .our instant and immediate
attention.

Yours sincerely
 Gap - filling
Dear Mr. Chan

We thank you for your letter of 25 June, and are glad to inform you that all the items (1) listed in your enquiry are in stock.

We are enclosing a pro-forma invoice for the aluminums fittings you are interested in. If you wish to place a firm order, will
you please arrange for (2) settlement of the invoice by draft through your bank, and advise us at the same time.

We can guarantee (3) delivery in Melbourne within 3 weeks upon (4) receipt of your instructions. If you require the items
urgently, we will arrange for them to be sent by air, but this will, of course, (5) . . . . . . higher (6) . . . . . . . charges.

We are enclosing (7) . . . . . . . of our terms of payment, and would be happy to discuss with you if you would let us know how
large your orders are likely to be.

Please find (8) . . . . . . . a copy of the report, which (9) . . . . . . in the March issue of The Metal Worker, on our ALUMOY fitting.

We are looking forward to hearing from you, and assure you that your orders will (10) . . . . . .our instant and immediate
attention.

Yours sincerely
 Gap - filling
Dear Mr. Chan

We thank you for your letter of 25 June, and are glad to inform you that all the items (1) listed in your enquiry are in stock.

We are enclosing a pro-forma invoice for the aluminums fittings you are interested in. If you wish to place a firm order, will
you please arrange for (2) settlement of the invoice by draft through your bank, and advise us at the same time.

We can guarantee (3) delivery in Melbourne within 3 weeks upon (4) receipt of your instructions. If you require the items
urgently, we will arrange for them to be sent by air, but this will, of course, (5) entai/ involved higher (6) freight charges.

We are enclosing (7) details of our terms of payment, and would be happy to discuss with you if you would let us know how
large your orders are likely to be.

Please find (8) . . . . . . . a copy of the report, which (9) . . . . . . in the March issue of The Metal Worker, on our ALUMOY fitting.

We are looking forward to hearing from you, and assure you that your orders will (10) . . . . . .our instant and immediate
attention.

Yours sincerely
 Gap - filling
Dear Mr. Chan

We thank you for your letter of 25 June, and are glad to inform you that all the items (1) listed in your enquiry are in stock.

We are enclosing a pro-forma invoice for the aluminums fittings you are interested in. If you wish to place a firm order, will
you please arrange for (2) settlement of the invoice by draft through your bank, and advise us at the same time.

We can guarantee (3) delivery in Melbourne within 3 weeks upon (4) receipt of your instructions. If you require the items
urgently, we will arrange for them to be sent by air, but this will, of course, (5) entai/ involved higher (6) freight charges.

We are enclosing (7) details of our terms of payment, and would be happy to discuss with you if you would let us know how
large your orders are likely to be.

Please find (8) enclosed a copy of the report, which (9) appeared in the March issue of The Metal Worker, on our ALUMOY
fitting.

We are looking forward to hearing from you, and assure you that your orders will (10) receive/get our instant and
immediate attention.

Yours sincerely
 REPLY TO INQUIRY
Dear Mr. Chan

We thank you for your letter of 25 June, and are glad to inform you that all the items (1) listed in your enquiry are in stock.

We are enclosing a pro-forma invoice for the aluminums fittings you are interested in. If you wish to place a firm order, will
you please arrange for (2) settlement of the invoice by draft through your bank, and advise us at the same time.

We can guarantee (3) delivery in Melbourne within 3 weeks upon (4) receipt of your instructions. If you require the items
urgently, we will arrange for them to be sent by air, but this will, of course, (5) entai/ involved higher (6) freight charges.

We are enclosing (7) details of our terms of payment, and would be happy to discuss with you if you would let us know how
large your orders are likely to be.

Please find (8) enclosed a copy of the report, which (9) appeared in the March issue of The Metal Worker, on our ALUMOY
fitting.

We are looking forward to hearing from you, and assure you that your orders will (10) receive/get our instant and
immediate attention.

Yours sincerely
 REPLY TO INQUIRY
Dear Mr. Chan

We thank you for your letter of 25 June, and are glad to inform you that all the items (1) listed in your enquiry are in stock.
quotation
We are enclosing a pro-forma invoice for the aluminums fittings you are interested in. If you wish to PLACE A FIRM ORDER,
will you please arrange for (2) settlement of the invoice by draft through your bank, and advise us at the same time.

We can guarantee (3) delivery in Melbourne within 3 weeks upon (4) receipt of your instructions. If you require the items
urgently, we will arrange for them to be sent by air, but this will, of course, (5) entai/ involved higher (6) freight charges.

We are enclosing (7) details of our terms of payment, and would be happy to discuss with you if you would let us know how
large your orders are likely to be.

Please find (8) enclosed a copy of the report, which (9) appeared in the March issue of The Metal Worker, on our ALUMOY
fitting.

We are looking forward to hearing from you, and assure you that your orders will (10) receive/get our INSTANT AND
IMMEDIATE ATTENTION.

Yours sincerely
Table Of Content
01 Part of a letter
1.1. Inquiry about means of transportation
1.2. Reply
02 Guidances for writing
2.1. Carriage by sea
2.2. Carriage by air
2.3. Carriage by road and rail

03 Exercise and games

01

Part of a letter
What is transportation?

Factory Warehouse
Plant Retail store
Why do we need a letter for
transportation?
1. For distributing purposes.

2. Suitable means of transportation.

3. Packaging decision.

4. Determine freight cost.

 INQUIRIES ABOUT MEANS OF TRANSPORTATION
Dear Sirs, 1. Purpose:
We intend to ship a consignment of dinghies and
Transport the goods
their equipment to London at the beginning of next
month. The consignment consists of ten boats
which have been packed into wooden crates
marked 1‑10, each measuring 4 x 2 x 2,5 metres and
weighing 90 kilos.

Could you inform us which vessels are available to

reach London before the end of next month, and let
us know your freight rates?

Yours faithfully
 INQUIRIES ABOUT MEANS OF TRANSPORTATION
Dear Sirs, 1. Purpose
We intend to ship a consignment of dinghies and
their equipment to London at the beginning of next 2. Time of delivery
month. The consignment consists of ten boats
which have been packed into wooden crates
marked 1‑10, each measuring 4 x 2 x 2,5 metres and
weighing 90 kilos.

Could you inform us which vessels are available to

reach London before the end of next month, and let
us know your freight rates?

Yours faithfully
 INQUIRIES ABOUT MEANS OF TRANSPORTATION
Dear Sirs, 1. Purpose
We intend to ship a consignment of dinghies and
their equipment to London at the beginning of next 2. Time of delivery
month. The consignment consists of ten boats
which have been packed into wooden crates
marked 1‑10, each measuring 4 x 2 x 2,5 metres and 3. Consignment:
weighing 90 kilos.
Commodity
Could you inform us which vessels are available to
reach London before the end of next month, and let Package
us know your freight rates?
Weight and size
Yours faithfully
 INQUIRIES ABOUT MEANS OF TRANSPORTATION
Dear Sirs, 1. Purpose
We intend to ship a consignment of dinghies and
their equipment to London at the beginning of next 2. Time of delivery
month. The consignment consists of ten boats
which have been packed into wooden crates
with
marked 1‑10, each measuring 4 x 2 x 2,5 metres and 3. Consignment:
weighing 90 kilos.

Could you inform us which vessels are available to 4. Asking for information on
reach London before the end of next month, and let
us know your freight rates?
transport:
Kind of ship
Yours faithfully
Destination
Time of delivery
Freight rates
 INQUIRIES ABOUT MEANS OF TRANSPORTATION
Dear Sirs,

We have packed and made ready for shipment 20 C2000 computers, which our clients, Delta
Computers, Welling-borough, want us to forward to Wellington, New Zealand, before the end
of next month.

The consignment consists of 4 wooden crates, each containing 5 machines and their cases.
The weight of each crate is 210 kilos and measures 94 x 136 x 82 cm.

Would you let us know by return of post the earliest vessel leaving London for New Zealand,
and let us have your charges and the relevant documents?

Yours faithfully
 INQUIRIES ABOUT MEANS OF TRANSPORTATION
Dear Sirs,
Purpose
We have packed and made ready for shipment 20 C2000 computers, which our clients, Delta
Computers, Welling-borough, want us to forward to Wellington, New Zealand, before the end
of next month.

The consignment consists of 4 wooden crates, each containing 5 machines and their cases.
The weight of each crate is 210 kilos and measures 94 x 136 x 82 cm.

Would you let us know by return of post the earliest vessel leaving London for New Zealand,
and let us have your charges and the relevant documents?

Yours faithfully
 INQUIRIES ABOUT MEANS OF TRANSPORTATION
Dear Sirs,
Purpose
We have packed and made ready for shipment 20 C2000 computers, which our clients, Delta
Computers, Welling-borough, want us to forward to Wellington, New Zealand, before the end

Time of delivery
of next month.

The consignment consists of 4 wooden crates, each containing 5 machines and their cases.
The weight of each crate is 210 kilos and measures 94 x 136 x 82 cm.

Would you let us know by return of post the earliest vessel leaving London for New Zealand,
and let us have your charges and the relevant documents?

Yours faithfully
 INQUIRIES ABOUT MEANS OF TRANSPORTATION
Dear Sirs,
Purpose
We have packed and made ready for shipment 20 C2000 computers, which our clients, Delta
Computers, Welling-borough, want us to forward to Wellington, New Zealand, before the end

Time of delivery
of next month.

The consignment consists of 4 wooden crates, each containing 5 machines and their cases.
The weight of each crate is 210 kilos and measures 94 x 136 x 82 cm.
Consignment
Would you let us know by return of post the earliest vessel leaving London for New Zealand,
and let us have your charges and the relevant documents?

Yours faithfully
 INQUIRIES ABOUT MEANS OF TRANSPORTATION
Dear Sirs,
Purpose
We have packed and made ready for shipment 20 C2000 computers, which our clients, Delta
Computers, Welling-borough, want us to forward to Wellington, New Zealand, before the end

Time of delivery
of next month.

The consignment consists of 4 wooden crates, each containing 5 machines and their cases.
The weight of each crate is 210 kilos and measures 94 x 136 x 82 cm.
Consignment
Would you let us know by return of post the earliest vessel leaving London for New Zealand,
and let us have your charges and the relevant documents?

Yours faithfully Asking for information

Hints for writing
Gap - filling
Dear Sirs,

We are a large steel company and wish to export a (1)…………. of steel tubing, approximate (2)…………
16 tonnes, and (3)…………. varying from 2 to 5 metres.
The consignment is destined for Dotner Industries, Hamburg. Could you pick up the load,
(4)………………… it to London from Sheffield, and then deliver it to its destination in Germany by the
end (5)………. April?

Please let us have (6)…………… of your sailings and freight charges, and we can (7)…….. you regular
shipments if you quote a competitive rate.

Yours faithfully,
Hints for writing
Gap - filling
Dear Sirs,

We are a large steel company and wish to export a (1) consignment of steel tubing, approximate
(2)………… 16 tonnes, and (3)…………. varying from 2 to 5 metres.
The consignment is destined for Dotner Industries, Hamburg. Could you pick up the load,
(4)………………… it to London from Sheffield, and then deliver it to its destination in Germany by the
end (5)………. April?

Please let us have (6)…………… of your sailings and freight charges, and we can (7)…….. you regular
shipments if you quote a competitive rate.

Yours faithfully,
Hints for writing
Gap - filling
Dear Sirs,

We are a large steel company and wish to export a (1) consignment of steel tubing, approximate (2)
weight 16 tonnes, and (3)…………. varying from 2 to 5 metres.
The consignment is destined for Dotner Industries, Hamburg. Could you pick up the load,
(4)………………… it to London from Sheffield, and then deliver it to its destination in Germany by the
end (5)………. April?

Please let us have (6)…………… of your sailings and freight charges, and we can (7)…….. you regular
shipments if you quote a competitive rate.

Yours faithfully,
Hints for writing
Gap - filling
Dear Sirs,

We are a large steel company and wish to export a (1) consignment of steel tubing, approximate (2)
weight 16 tonnes, and (3) lengths varying from 2 to 5 metres.
The consignment is destined for Dotner Industries, Hamburg. Could you pick up the load,
(4)………………… it to London from Sheffield, and then deliver it to its destination in Germany by the
end (5)………. April?

Please let us have (6)…………… of your sailings and freight charges, and we can (7)…….. you regular
shipments if you quote a competitive rate.

Yours faithfully,
Hints for writing
Gap - filling
Dear Sirs,

We are a large steel company and wish to export a (1) consignment of steel tubing, approximate (2)
weight 16 tonnes, and (3) lengths varying from 2 to 5 metres.
The consignment is destined for Dotner Industries, Hamburg. Could you pick up the load, (4)
transport it to London from Sheffield, and then deliver it to its destination in Germany by the end
(5)………. April?

Please let us have (6)…………… of your sailings and freight charges, and we can (7)…….. you regular
shipments if you quote a competitive rate.

Yours faithfully,
Hints for writing
Gap - filling
Dear Sirs,

We are a large steel company and wish to export a (1) consignment of steel tubing, approximate (2)
weight 16 tonnes, and (3) lengths varying from 2 to 5 metres.
The consignment is destined for Dotner Industries, Hamburg. Could you pick up the load, (4)
transport it to London from Sheffield, and then deliver it to its destination in Germany by the end (5)
of April?

Please let us have (6)…………… of your sailings and freight charges, and we can (7)…….. you regular
shipments if you quote a competitive rate.

Yours faithfully,
Hints for writing
Gap - filling
Dear Sirs,

We are a large steel company and wish to export a (1) consignment of steel tubing, approximate (2)
weight 16 tonnes, and (3) lengths varying from 2 to 5 metres.
The consignment is destined for Dotner Industries, Hamburg. Could you pick up the load, (4)
transport it to London from Sheffield, and then deliver it to its destination in Germany by the end (5)
of April?

Please let us have (6) details of your sailings and freight charges, and we can (7)…….. you regular
shipments if you quote a competitive rate.

Yours faithfully,
Hints for writing
Gap - filling
Dear Sirs,

We are a large steel company and wish to export a (1) consignment of steel tubing, approximate (2)
weight 16 tonnes, and (3) lengths varying from 2 to 5 metres.
The consignment is destined for Dotner Industries, Hamburg. Could you pick up the load, (4)
transport it to London from Sheffield, and then deliver it to its destination in Germany by the end (5)
of April?

Please let us have (6) details of your sailings and freight charges, and we can (7) promise you regular
shipments if you quote a competitive rate.

Yours faithfully,
1.2
REPLY
Part of a reply
1. Thank you

2. Information on
means of trans port

3. Freight rate
4. Enclosure
5. Requirement
Part of a reply
1. Thank you
Included in every reply.
2. Information on Example:
means of trans port Thank you for your enquiry of 21 April.

3. Freight rate
4. Enclosure
5. Requirement
Part of a reply
Means of transport
1. Thank you
Example:
Request:
Could you inform us which vessels are available
2. Information on to reach London before the end of next month,

means of trans port

and let us know your freight rates?

Reply:
3. Freight rate You will see that the first available vessel we

4. Enclosure
have will be the SS. Orient which will accept
cargo from 3 May to 7 May, when she sails. She
5. Requirement is due in Tilbury on 3 June.
Part of a reply
Departure port / Destination
Departure time / Estimated arrival time
1. Thank you

Example:
2. Information on Enclosed you will find details of our sailings

means of trans port

for the end of this month and the beginning of
next, from Hong Kong to Tilbury. (destination)

3. Freight rate You will see that the first available vessel we

4. Enclosure
have will be the SS. Orient which will accept
cargo from 3 May to 7 May, when she sails.
5. Requirement She is due in Tilbury on 3 June. (Arrival time)
Part of a reply
Freight rate: a price requested for the
1. Thank you transport of cargo from one place to
another.
2. Information on
Some methods to measure the cargo are
means of trans port
ton, kg, cubic meter,...

3. Freight rate Example:

Our freight rate for crated consignment is £31.00 per
4. Enclosure ton, and I have attached our Shipping Instructions to
the enclosed itinerary.
5. Requirement
Part of a reply
1. Thank you Shipping form:
A document that's used in the shipping
2. Information on process to help you manage and track the
means of trans port delivery of goods, their handling, and
payment
3. Freight rate

4. Enclosure

5. Requirement
Part of a reply
Part of a reply
1. Thank you B/L (Bill of lading):
Legal document issued by a carrier
2. Information on
consignee/ receiver (in this case)
(transportation company) to a shipper that
means of trans port details the type, quantity, and destination of
the goods being carried.
3. Freight rate

4. Enclosure

5. Requirement
Part of a reply
Example:
I have enclosed our shipping form
and bill of lading for you to complete
and return to us.
Part of a reply
1. Thank you If you have any requirement for example
return of documents, you can include it in
2. Information on the letter
means of trans port
Example:
3. Freight rate I have enclosed our shipping form and bill of
4. Enclosure lading for you to complete and return to us.

5. Requirement
Hints for writing
Translation

1. Our freight rate for crated consignment is $31.00 per ton, and I have attached our
Shipping Instructions to the enclosed itinerary.
Hints for writing
Translation

1. Our freight rate for crated consignment is $31.00 per ton, and I have attached our
Shipping Instructions to the enclosed itinerary.

Cước phí vận vận chuyển của chúng tôi đối với lô hàng đóng bằng thùng thưa là 31 đô
1 tấn, và tôi cũng đã đính kèm Hướng dẫn gửi hàng vào lịch tàu đính kèm.
Hints for writing
Translation

1. Our freight rate for crated consignment is $31.00 per ton, and I have attached our
Shipping Instructions to the enclosed itinerary.

-> Cước phí vận vận chuyển của chúng tôi đối với lô hàng đóng bằng thùng thưa là 31
đô 1 tấn, và tôi cũng đã đính kèm Hướng dẫn gửi hàng vào lịch tàu đính kèm.

2. The completed shipping form is enclosed, together with 4 copies of the bill of lading.
Please sign and return 3 copies of the bill and charge the amount to our account.
Hints for writing
Translation

1. Our freight rate for crated consignment is $31.00 per ton, and I have attached our
Shipping Instructions to the enclosed itinerary.

-> Cước phí vận vận chuyển của chúng tôi đối với lô hàng đóng bằng thùng thưa là 31
đô 1 tấn, và tôi cũng đã đính kèm Hướng dẫn gửi hàng vào lịch tàu đính kèm.

2. The completed shipping form is enclosed, together with 4 copies of the bill of lading.
Please sign and return 3 copies of the bill and charge the amount to our account.

-> Chúng tôi đã đính kèm thủ tục vận chuyển, cùng với 4 bản vận đơn. Vui lòng ký và
gửi lại 3 bản vận đơn và trả phí vận chuyển vào tài khoản của tôi
Hints for writing
Translation

3. In reply to your letter of May 12, the earliest vessel due out of London for New
Zealand is the SS Northern Gross which is at present loading at No. 3 Dock, Tilbury,
and will accept cargo until May 18 when she sails.
Hints for writing
Translation

3. In reply to your letter of May 12, the earliest vessel due out of London for New
Zealand is the SS Northern Gross which is at present loading at No. 3 Dock, Tilbury,
and will accept cargo until May 18 when she sails.

-> Để trả lời thư của quý công ty vào ngày 12 tháng 5, chuyến tàu sớm nhất rời London
tới New Zealand là loại tàu thủy chạy bằng hơi nước tên Northen Gross hiện đang chất
hàng tại Bến tàu số 3, Tilbury, và sẽ nhận hàng tới ngày 18 tháng 5 khi nó chạy.
Hints for writing
Translation

1. Đề nghị quý ngài thực hiện các thủ tục gửi hàng, mua bảo hiểm, và gửi cho chúng
tôi 3 bản sao vận đơn, 3 bản sao hoá đơn thương mại và giấy chứng nhận bảo hiểm.

2. Trọng lượng của mỗi kiện là 210 kg và có kích cỡ 94 x 136 x 82 cm.

3. Hoá đơn cần được làm thành 3 bản và gửi cho chúng tôi vào hoặc trước ngày…
Hints for writing
Translation

1. Đề nghị quý ngài thực hiện các thủ tục gửi hàng, mua bảo hiểm, và gửi cho chúng
tôi 3 bản sao vận đơn, 3 bản sao hoá đơn thương mại và giấy chứng nhận bảo hiểm.
-> Please handle all the shipping forms and insurance, and send us three copies of the
bill of lading, three copies of the commercial invoice, and the insurance certificate.

2. Trọng lượng của mỗi kiện là 210 kg và có kích cỡ 94 x 136 x 82 cm.

3. Hoá đơn cần được làm thành 3 bản và gửi cho chúng tôi vào hoặc trước ngày…
Hints for writing
Translation

1. Đề nghị quý ngài thực hiện các thủ tục gửi hàng, mua bảo hiểm, và gửi cho chúng
tôi 3 bản sao vận đơn, 3 bản sao hoá đơn thương mại và giấy chứng nhận bảo hiểm.
-> Please handle all the shipping forms and insurance, and send us three copies of the
bill of lading, three copies of the commercial invoice, and the insurance certificate.

2. Trọng lượng của mỗi kiện là 210 kg và có kích cỡ 94 x 136 x 82 cm.

-> The weight of each piece is 210 kg and the dimensions are 94 x 136 x 82 cm.

3. Hoá đơn cần được làm thành 3 bản và gửi cho chúng tôi vào hoặc trước ngày…
Hints for writing
Translation

1. Đề nghị quý ngài thực hiện các thủ tục gửi hàng, mua bảo hiểm, và gửi cho chúng
tôi 3 bản sao vận đơn, 3 bản sao hoá đơn thương mại và giấy chứng nhận bảo hiểm.
-> Please handle all the shipping forms and insurance, and send us three copies of the
bill of lading, three copies of the commercial invoice, and the insurance certificate.

2. Trọng lượng của mỗi kiện là 210 kg và có kích cỡ 94 x 136 x 82 cm.

-> The weight of each piece is 210 kg and the dimensions are 94 x 136 x 82 cm.

3. Hoá đơn cần được làm thành 3 bản và gửi cho chúng tôi vào hoặc trước ngày…
-> Invoices need to be made in 3 copies and sent to us on or before…
02
Guidance for
writing
2.1 Carriage by sea
1. Introduction
2. Shipment details
3. Requested service
4. Terms and conditions
5. Closing
Sample letter
Dear Sirs,

We have packed and made ready for shipment 20 C2000 computers which
our clients, Delta Computers, Welling-borough, want us to forward to
Wellington, New Zealand.

The consignment consists of 4 wooden crates, each containing 5 machines

and their cases. The weight of each crate is 210 kilos and measures 94 x 136 x
82 cm.

Would you let us know by return of post the earliest vessel leaving London for
New Zealand, and let us have your charges and the relevant documents?

Yours faithfully
 1. Introduction

Purpose:
Introduce yourself or your company.
Set the tone for communication.
Provide essential information about your request for
transportation services.
 1. Introduction
What to do:
State your intention
Introduce your company
Express gratitude or interest

Example:
I am writing this letter to request your services for the transportation of goods by
sea. I represent Sigma Co., and we have a shipment of goods that needs to be
transported from the Port of Saigon to the Port of China. We have reviewed your
reputation and expertise in sea freight and believe that your company is best suited
to handle our shipping requirements.
 1. Introduction

Recommend term to use:

I am writing to...
I am reaching out to...
This letter serves as a formal request for...
We are interested in utilizing your services for...
We have reviewed your reputation and expertise in…
 2. Shipment details

Purpose: ng nhận
Ensure clear communication
ng vận chuyển
between the shipper
and the carrier.
Provide accurate and detailed information
 2. Shipment details
Some characteristic of goods:

Some requirements: Type of Goods

Quantity
Origin and Destination Packaging
Type of Vessel Dimensions
Shipping Schedule Temperature Control
Freight and Charges Fragility
Documentation Hazardous Materials
Special Instructions Special Handling Requirements
Customs and Regulatory Compliance
Security Measures
 2. Shipment details
Examples

Shipment Information:
The goods will originate from the Port of Loading in Shanghai, China and destined for the
Port of Discharge in Los Angeles, United States. The shipment consists of 500 cartons of
electronic components, with a total weight of 10,000 kilograms. Each carton has
dimensions of 50cm x 40cm x 30cm, and it is crucial that they are handled with care
during transportation. The goods are securely packed in cardboard cartons with
appropriate cushioning and protection.
 2. Shipment details
Examples:

Types of vessel
For this shipment, we request a container vessel, specifically 20-foot standard containers, to
facilitate the transportation of the goods.

Freight and Charges:

The agreed-upon freight rate for the transportation of goods is $1,500 per twenty-foot equivalent
unit (TEU). Additionally, there will be applicable charges for customs clearance fees and port
handling.
 3. Requested Service

Purpose:
Encompasses information (type of goods, quantity, weight,
packaging, desired departure date...).
Helps the recipient understand the specific transportation
needs, allowing them to offer an accurate quotation and
make appropriate arrangements for the shipment
 3. Requested Service
DETAILS
Type of Goods: Provide a clear and concise description of the goods you
intend to ship by sea.
Ex: "Electronics components" or "Textile products."

Quantity: Specify the exact number or volume of goods you plan to

transport.
Ex: "500 units" or "10 cubic meters."

Weight: Indicate the total weight of the shipment, if applicable.

Ex: "Approximately 2,000 kilograms" or "Gross weight of 5 metric tons."
 3. Requested Service
DETAILS
Packaging: Specify any special requirements or considerations for the
packaging.
Ex: wooden crates, pallets, or containers.

Desired Departure Date: State the preferred date or time frame for the
shipment to depart from the origin port.

Preferred Arrival Port: Provide the port name and any relevant details, such
as customs requirements or specific handling instructions.
 4. Terms and conditions
Include the agreed-upon terms and conditions that govern
the transportation of goods via sea freight.
 4. Terms and conditions
Include the agreed-upon terms and conditions that govern
the transportation of goods via sea freight.

DETAILS
Incoterms: Specify the agreed Incoterms that define the responsibilities, costs, and
risks between the buyer and seller.
Ex: EXW (Ex Works), FOB (Free On Board), CIF (Cost, Insurance, and Freight), etc.

Insurance: Specify the type of insurance, coverage amount, and any additional
requirements.

Customs and Documentation: Highlight any specific customs requirements,

import/export documentation, or procedures that need to be followed.
 4. Terms and conditions
DETAILS
Payment Terms: Clarify the agreed-upon payment terms, such as the method of payment
(e.g., bank transfer, letter of credit), payment deadlines, and any applicable penalties or
fees for late payment.

Liability and Limitations: Specify any limitations or exclusions of liability for certain types
of damages or losses, and outline the procedures for filing claims or resolving disputes.

Force Majeure: (e.g., natural disasters, strikes, war) and how they may affect the
execution of the contract.

Termination: Outline the conditions under which either party can terminate the
agreement, including any notice periods or penalties involved.
 5. Closing
Example:
I kindly request you to review the provided information and respond
at your earliest convenience. Should you require any additional
details or have any questions, please do not hesitate to contact me. I
am available at [Phone Number] or [Email Address].

Thank you for your attention to this matter. I look forward to your
prompt response.

Yours sincerely,
 Minigame
Relevant documents
Bill of Lading Commercial Packing list
Invoice
Customs Certificate
Declaration of Origin
 Minigame
2. Shipment details
Relevant documents
Bill of Lading Commercial Packing list
Invoice
Customs Certificate
Declaration of Origin

A document issued by the carrier to acknowledge receipt of goods,

evidence the contract of carriage, and serve as a title of ownership
for the goods
 Minigame
2. Shipment details
Relevant documents
Bill of Lading Commercial Packing list
Invoice
Customs Certificate
Declaration of Origin

A document issued by the carrier to acknowledge receipt of goods,

evidence the contract of carriage, and serve as a title of ownership
for the goods
 Minigame
2. Shipment details
Relevant documents
Commercial Packing list
Invoice
Customs Certificate
Declaration of Origin

A document provided by the seller to the buyer, detailing the type,

quantity, and value of goods sold, serving as proof of the transaction
 Minigame
2. Shipment details
Relevant documents
Commercial Packing list
Invoice
Customs Certificate
Declaration of Origin

A document provided by the seller to the buyer, detailing the type,

quantity, and value of goods sold, serving as proof of the transaction
 Minigame
2. Shipment details
Relevant documents
Packing list

Customs Certificate
Declaration of Origin

A detailed inventory of the contents and packaging of a shipment,

including item descriptions, quantities, and weights, assisting in
cargo identification and customs clearance.
 Minigame
2. Shipment details
Relevant documents
Packing list

Customs Certificate
Declaration of Origin

A detailed inventory of the contents and packaging of a shipment,

including item descriptions, quantities, and weights, assisting in
cargo identification and customs clearance.
 Minigame
2. Shipment details
Relevant documents
Customs A document that certifies the country of genesis of
goods, which may be required for customs purposes,
Declaration
trade agreements, or tariff preferences.

A form or document that provides information about

Certificate the goods being imported or exported, including their
of Origin nature, value, and country of origin, for customs
clearance.
 Minigame
2. Shipment details
Relevant documents
Customs A document that certifies the country of genesis of
goods, which may be required for customs purposes,
Declaration
trade agreements, or tariff preferences.

A form or document that provides information about

Certificate the goods being imported or exported, including their
of Origin nature, value, and country of origin, for customs
clearance.
 Minigame
2. Shipment details
1. Passenger Ship
2. Bulk Carrier
3. Cruise Ship
4. Container Vessel
5. General Cargo Ship
6. Tanker
7. Ferry
8. Ro-Ro (Roll-on/Roll-off)
Vesse
 Minigame
2. Shipment details
1. Passenger Ship
2. Bulk Carrier
3. Cruise Ship
4. Container Vessel
5. General Cargo Ship
6. Tanker
7. Ferry
8. Ro-Ro (Roll-on/Roll-off)
Vesse
 Minigame
2. Shipment details
1. Passenger Ship
2. Bulk Carrier
3. Cruise Ship
4.

5. General Cargo Ship

6. Tanker
7. Ferry
8. Ro-Ro (Roll-on/Roll-off)
Vesse
 Minigame
2. Shipment details
1. Passenger Ship
2. Bulk Carrier
3. Cruise Ship
4.

5. General Cargo Ship

6. Tanker
7. Ferry
8. Ro-Ro (Roll-on/Roll-off)
Vesse
 Minigame
2. Shipment details
1. Passenger Ship
2.

3. Cruise Ship
4.

5. General Cargo Ship

6. Tanker
7. Ferry
8. Ro-Ro (Roll-on/Roll-off)
Vesse
 Minigame
2. Shipment details
1. Passenger Ship
2.

3. Cruise Ship
4.

5. General Cargo Ship

6. Tanker
7. Ferry
8. Ro-Ro (Roll-on/Roll-off)
Vesse
 Minigame
2. Shipment details
1. Passenger Ship
2.

3. Cruise Ship
4.

5. General Cargo Ship

6.

7. Ferry
8. Ro-Ro (Roll-on/Roll-off)
Vesse
 Minigame
2. Shipment details
1. Passenger Ship
2.

3. Cruise Ship
4.

5. General Cargo Ship

6.

7. Ferry
8. Ro-Ro (Roll-on/Roll-off)
Vesse
 Minigame
2. Shipment details
1. Passenger Ship
2.

3. Cruise Ship
4.

5. General Cargo Ship

6.

7. Ferry
8.

 Minigame
2. Shipment details
1. Passenger Ship
2.

3. Cruise Ship
4.

5. General Cargo Ship

6.

7. Ferry
8.

2.2 Carriage by air

Instead of a Bill of Lading, air delivery requires an Air Waybill,
which normally consists of twelve copies, three of which are
treated as originals-one for the issuing air carrier, one for the
consignee and one for the consignor
Instead of a Bill of Lading, air delivery requires an Air Waybill,
which normally consists of twelve copies, three of which are
treated as originals-one for the issuing air carrier, one for the
consignee and one for the consignor

Air waybills are usually not negotiable, and can

not be the document of title.

Responsibility for preparing the waybill

is that of the consignor himself.
AN AIR WAYBILL
 Single Administrative Document (SAD): an eight - part set of
forms for export declarations.

Simplified Clearance Procedure (SCP) is also used to make

documentation easier for exports and agents if the consignment
is taken through different customs posts to member countries.
Sample letter 1
Dear Sirs,

We would like to send ex-Heathrow to Riyadh, Saudi Arabia, 12 crates of assorted

glassware, to be delivered within the next 10 days.

Each box weighs 40 kilos, and measures 0.51m. Could you please quote charges for
shipment and insurance? Thêm mục 3 và 4 để lá thư specific hơn

Yours sincerely,
(signed)
S. Feltham (Ms)
Export Manager
Sample letter 2
Dear Ms Feltham,

Thank you for your enquiry of 15 June. We can send your consignment to Riyadh within 24
hours of delivery to Heathrow. The cost of freight Heathrow-Riyadh is £10.60 per kilo, plus
£8.00 air waybill, and £54.00 customs clearance and handling charges. You will need to
arrange your own insurance.

Please fill in the despatch form and return it to us with the consignment and commercial
invoices, one of which should be included in the parcel for customs inspection.

Please contact us for any further information.

Yours sincerely
2.3 Carriage by
road and rail
Road transport
Cheaper and more direct than rail, especially
for the transportation of small consignments

Its advantages include door-to-door service, quick

loading and unloading in containers, and the use of roll-
on roll-off (ro-ro) facilities on ferry crossings.
Road transport

A ROAD CONSIGNMENT NOTE (CMR) is the main document used in road

transport, issued by the carrier and is the CONSIGNOR’S (person sending
the goods) RECEIPT.

DELIVERY NOTES are sent with consignments. They can be signed by the
CONSIGNEE (person receiving the goods)
Rail transport
Rail transport tends to be more economical than road transport for BULK
CONSIGNMENTS (e.g. oil, grain, and coal). There are often links between
road and rail carriers, e.g. many of the European services which use the
Channel Tunnel.

Rail transport is covered by a RAIL CONSIGNMENT NOTE (CIM). Like a

CMR, it is a receipt and not a document of title.
Dear ...,
REMEMBER
I hope this letter finds you well. I am writing to request your company's assistance in transporting a bulk quantity of rice from [Origin Location] to [Destination Location].
As we are impressed with the reputation and reliability of [Delivery Company Name], we believe that your services would be a perfect fit for our transportation
requirements.

We are an esteemed organization engaged in the distribution of high-quality rice to various regions, and we are expanding our operations to meet the growing demand.
After conducting thorough research and consulting industry experts, we have identified your company as a trusted provider of road transportation services, known for
your punctuality, professionalism, and commitment to customer satisfaction.

Details of the transportation request are as follows:

Product: Rice
Quantity: [Specify the amount of rice in terms of weight or volume]
Packaging: [Specify packaging details, such as bags or containers]
Origin: [Specify the location where the rice is currently stored]
Destination: [Specify the location where the rice needs to be delivered]
Preferred Delivery Date: [Specify the desired date of delivery]
Special Instructions: [Include any specific requirements or instructions, such as handling guidelines or delivery time preferences]
We kindly request you to provide us with a quotation for the transportation service, including the applicable charges, terms of payment, and any additional fees or
conditions. It would be greatly appreciated if you could also provide us with an estimated transit time for the delivery, considering the distance and any potential factors
that may affect the timeline.

Moreover, we would like to inquire about your company's insurance coverage for the transported goods. As rice is a perishable item, we require assurance that our
products will be adequately protected against damage or spoilage during transit. Please provide details of your insurance policies or any other measures you have in place
to ensure the safety and integrity of the cargo.

If you require any further information or if there are any additional documents needed from our end, please let us know. We are more than willing to provide any necessary
details to facilitate a smooth and efficient collaboration.

Thank you for considering our request. We eagerly await your prompt response and hope to establish a mutually beneficial partnership with your esteemed organization.
Should you have any queries or require any clarification, please do not hesitate to contact me directly at [Your Phone Number] or [Your Email Address].

Looking forward to the possibility of working together.

Sincerely,
Sample of Request for Road
Transportation
Paragraph 1: Purpose
I hope this letter finds you well. I am writing to request your company's
assistance in transporting a bulk quantity of rice from [Origin Location] to
[Destination Location]. As we are impressed with the reputation and reliability
of [Delivery Company Name], we believe that your services would be a perfect
fit for our transportation requirements.
Sample of Request for Road
Transportation
Paragraph 2: Self-introduction
We are an esteemed organization engaged in the distribution of high-quality
rice to various regions, and we are expanding our operations to meet the
growing demand. After conducting thorough research and consulting
industry experts, we have identified your company as a trusted provider of
road transportation services, known for your punctuality, professionalism,
and commitment to customer satisfaction.
Sample of Request for Road
Transportation
Paragraph 3: Consignment details
Details of the transportation request are as follows:
Product: Rice
Quantity: [Specify the amount of rice in terms of weight or volume]
Packaging: [Specify packaging details, such as bags or containers]
Origin: [Specify the location where the rice is currently stored]
Destination: [Specify the location where the rice needs to be delivered]
Preferred Delivery Date: [Specify the desired date of delivery]
Special Instructions: [Include any specific requirements or instructions, such as handling
guidelines or delivery time preferences]
Sample of Request for Road
Transportation
Paragraph 4: Asking for information
We kindly request you to provide us with a quotation for the transportation
service, including the applicable charges, terms of payment, and any additional
fees or conditions. It would be greatly appreciated if you could also provide us
with an estimated transit time for the delivery, considering the distance and any
potential factors that may affect the timeline.
Sample of Request for Road
Transportation
Paragraph 6: Request regarding the
conditions of the consignment
Moreover, we would like to inquire about your company's insurance coverage for
the transported goods. As rice is a perishable item, we require assurance that
our products will be adequately protected against damage or spoilage during
transit. Please provide details of your insurance policies or any other measures
you have in place to ensure the safety and integrity of the cargo.
Sample of Request for Road
Transportation
Paragraph 6: Request regarding the
conditions of the consignment
Moreover, we would like to inquire about your company's insurance coverage for
the transported goods. As rice is a perishable item, we require assurance that
our products will be adequately protected against damage or spoilage during
transit. Please provide details of your insurance policies or any other measures
you have in place to ensure the safety and integrity of the cargo.
Sample of Request for Road
Transportation
Paragraph 7 + 8: Closing
If you require any further information or if there are any additional documents needed from our end, please
let us know. We are more than willing to provide any necessary details to facilitate a smooth and efficient
collaboration.

Thank you for considering our request. We eagerly await your prompt response and hope to establish a
mutually beneficial partnership with your esteemed organization. Should you have any queries or require any
clarification, please do not hesitate to contact me directly at [Your Phone Number] or [Your Email Address].

Looking forward to the possibility of working together.

Sincerely,
Dear ...,

Thank you for considering [Delivery Company Name] for your road transportation needs. We appreciate the opportunity to provide our services for
the delivery of rice on behalf of [Your Company/Organization Name].

We are pleased to inform you that we can accommodate your request for transporting rice. Based on the information provided, please find the details
and information you have requested:
Pricing: Attached to this email, you will find our pricing structure for transporting the specified quantity of rice. This document includes a breakdown
of charges and any applicable fees. If you have any further questions or require clarification, please don't hesitate to reach out to our dedicated sales
team at [Sales Team Contact Information].
Insurance: We are pleased to offer insurance coverage for the transportation of your rice shipments. Our comprehensive insurance policy covers any
potential risks or damages during transit. We have enclosed the terms and conditions of the insurance coverage for your reference.
Delivery Tracking: Our advanced tracking system allows you to monitor the progress of your rice shipments in real-time. Once your shipment is in
transit, we will provide you with the necessary tracking information and updates. Should you have any questions or require assistance, our customer
support team is available to provide prompt assistance.
References: We are happy to provide references from our satisfied clients who have utilized our road transportation services for rice delivery. Please
find attached a list of testimonials from customers who have experienced our reliable and efficient services firsthand.

At [Delivery Company Name], we prioritize the safe and timely delivery of your cargo. Our team of experienced professionals is dedicated to ensuring
a seamless transportation process. We value the opportunity to establish a long-term partnership with your esteemed company and are committed
to meeting your expectations.

Please review the attached documents and let us know if you have any further questions or if there is any additional information you require. We look
forward to the possibility of working together and providing you with exceptional road transportation services for your rice deliveries.
Thank you for considering [Delivery Company Name]. We eagerly await your response.
Best regards,
Sample of for Road
Transportation
Paragraph 1: Thanking
Thank you for considering [Delivery Company Name] for your road
transportation needs. We appreciate the opportunity to provide our services
for the delivery of rice on behalf of [Your Company/Organization Name].
Sample of Reply for Road
Transportation
Paragraph 2: Providing information
We are pleased to inform you that we can accommodate your request for transporting rice. Based on the information
provided, please find the details and information you have requested:
Pricing: Attached to this email, you will find our pricing structure for transporting the specified quantity of rice. This
document includes a breakdown of charges and any applicable fees. If you have any further questions or require
clarification, please don't hesitate to reach out to our dedicated sales team at [Sales Team Contact Information].
Insurance: We are pleased to offer insurance coverage for the transportation of your rice shipments. Our comprehensive
insurance policy covers any potential risks or damages during transit. We have enclosed the terms and conditions of the
insurance coverage for your reference.
Delivery Tracking: Our advanced tracking system allows you to monitor the progress of your rice shipments in real-time.
Once your shipment is in transit, we will provide you with the necessary tracking information and updates. Should you
have any questions or require assistance, our customer support team is available to provide prompt assistance.
References: We are happy to provide references from our satisfied clients who have utilized our road transportation
services for rice delivery. Please find attached a list of testimonials from customers who have experienced our reliable and
efficient services firsthand.
Sample of Reply for Road
Transportation
Paragraph 3 + 4: Closing
At [Delivery Company Name], we prioritize the safe and timely delivery of your cargo. Our team of
experienced professionals is dedicated to ensuring a seamless transportation process. We value
the opportunity to establish a long-term partnership with your esteemed company and are
committed to meeting your expectations.

Please review the attached documents and let us know if you have any further questions or if
there is any additional information you require. We look forward to the possibility of working
together and providing you with exceptional road transportation services for your rice deliveries.
Thank you for considering [Delivery Company Name]. We eagerly await your response.

Best regards,
Rail transport sample letter

Rail transport inquiry/reply is similar to that of a

road transport letter
Dear...,
I hope this letter finds you well. I am writing to inquire about the rail transportation services provided by [Rail Transportation Company Name] for the
transportation of specific goods. Our company, [Your Company/Organization Name], is in need of reliable and efficient transportation services for our goods, and
after conducting extensive research, we believe that your company is well-suited to meet our requirements.

We would like to request your assistance in transporting the following goods:

1. Description of Goods: [Provide a detailed description of the goods, including any specific characteristics or requirements]
2. Quantity: [Specify the amount of goods, including units of measurement if applicable]
3. Origin: [Provide the location or address where the goods will be loaded]
4. Destination: [Specify the delivery address or addresses]
5. Preferred Delivery Schedule: [Specify the desired date or time frame for delivery]

Additionally, please provide us with the following information:

1. Pricing: Kindly provide us with your pricing structure for transporting the specified goods. Include any additional charges or fees that may apply.
2. Insurance: Please confirm whether your company provides insurance coverage for the goods during transportation. If so, provide details regarding the
coverage, including the terms and conditions.
3. Tracking and Documentation: We would appreciate information on the tracking system utilized by your company and the documentation required for the
transportation of goods via rail.
4. Additional Services: If your company offers any additional services, such as warehousing, handling, or customs clearance, please provide details and
associated costs.

We prioritize the safety, reliability, and timely delivery of our goods. Given your expertise and reputation in the industry, we are confident that your services align
with our expectations. We aim to establish a long-term partnership with a trusted transportation provider, and we believe that [Rail Transportation Company
Name] is the ideal choice.

If you require any further information or have any questions, please feel free to contact me at [Your Phone Number] or [Your Email Address]. Thank you for
considering our request. We look forward to your prompt response.

Sincerely,
03
Exercise &
Games