Interviewer 1: Good morning, everyone. Thank you for coming in for the job interview.

Please
introduce yourselves.

Candidate 1 (Following the rules): Good morning. My name is(nombre del candidato 1) ______

Candidate 2 (Not following the rules): Hey, I'm(nombre del candidato 2) ______

Interviewer 2: Thank you both for introducing yourselves. Ok, tell me about where did you
work previously.

Candidate 1 (Following the rules): I have been working as a customer service representative for
the past three years at Martina’s Company. In my role, I have assisted customers with their
inquiries, resolved issues, and maintained a high level of customer satisfaction.

Candidate 2 (Not following the rules): I worked at Bordados S.A., but nothing exciting. I mostly
just did the bare minimum and they didn’t pay me very well.

Interviewer 1: (nombre del candidato 1) can you share an example of a challenging customer
service situation you encountered and how you handled it?

Candidate 1 (Following the rules): Certainly! One challenging situation I faced was when we
had a dissatisfied customer who had a complicated issue with their order. I actively listened to
their concerns, empathized with their frustration, and assured them that we would resolve the
problem as quickly as possible. I collaborated with the team to find a suitable solution and kept
the customer informed throughout the process, ensuring a positive resolution.

Candidate 2 (Not following the rules): I don't know, I've dealt with angry customers before, but
it's not my fault if they can't figure things out.

Interviewer 1: Thank you, (nombre del candidato 1). It sounds like you handled that situation
effectively. Now, do either of you have any questions for us about the company or the position
you're applying for?

Candidate 1 (Following the rules): Yes, I'd like to know more about the company's mission and
values, and how they reflect in the customer service department's practices. Additionally, can
you provide insights into opportunities for career growth within the company?

Candidate 2 (Not following the rules): I don't really care much about all that. I just need a job
that pays well.

Interviewer 2: Thank you, (nombre del candidato 1), for your thoughtful questions. Our
company is committed to providing excellent customer service, and we prioritize professional
development for our employees.

Interviewer 1: Well, that concludes the interview. Thank you both for your time. We will be in
touch with the successful candidate soon.

Candidate 1 (Following the rules): Thank you for considering me. I'm looking forward to
hearing from you.

Candidate 2 (Not following the rules): Yeah, whatever.