Lauren Petersen San Diego, CA

(925)286-7654

Work Experience
Galpao Gaucho Brazilian Steakhouse | Jun - Aug 2023
Hostess/Cashier
Taking on positions of hostess and cashier. Opening and closing the restaurant.
Maintain efficiency in a fast-paced restaurant environment by managing reservations and phone calls.
Responsible for creating a seating arrangement and communicating with customers as needed using the POS system.
Effectively resolve customer complaints or issues to avoid negative experiences.
Manage transactions by handling cash and credit cards. Communicating with the servers for special requests.
Communicate with the servers to properly enter customer orders and requests in the POS system.
Training new hosts and cashiers to ensure a proper display of tasks and a smooth transition.
Maintain a friendly environment for customers and ensure a positive first impression.
Jacks Urban Eats | Mar - Aug 2022
Retail Associate
Taking on positions of salad maker, order taker, food runner, and cashier. Opening and closing the restaurant.
Training new hires to ensure an efficient overview of the daily responsibilities.
Offering help to customers; aiding with questions or complaints and lending an opinion or suggestion when needed.
Maintaining a quick speed of service, while ensuring quality customer service. Multi-tasking and responding to
situations quickly.
Panera Bread | Jul 2020 - Aug 2021
Retail Associate
Taking on positions of barista, order taker, and cashier. Opening and closing the restaurant.
Offer solutions to customer complaints and answering questions, lending an opinion or suggestion when needed.
Maintain a quick speed of service, while ensuring quality customer service. Multi-tasking and responding to
situations quickly.
Set up the drive-thru or bakery in opening shift. Run the drive-thru solo during mornings.
Center for Community Arts | Jun 2019 - Aug 2020
Summer Camp Counselor
Participate in meetings to coordinate with other staff in order to plan activities and assess the campers' progress, issues,
and future goals.
Supervising over 150 children within ages five to fourteen.
Address behavioral issues and promote fun, safety, and inclusivity while supervising.
Walk alongside troubled or homesick campers during day hikes and expeditions.
Resolve conflicts that arise between campers by talking out the issue and coming up with solutions.
Keep track of allergies and dietary restrictions, verifying correct meals and snacks are given to campers.
Set up activities and classrooms, cleaning up after each.

Education
San Diego State University | Current
Class of 2026
Pursuing Bachelor in Business Administration, Emphasis in Marketing
Minoring in Art History
Academics: 3.73 GPA

Northgate High School | Graduated

Class of 2022
Academics: 4.3 GPA

Leadership & Awards

Northgate High School | Link Crew Leader, Mentor Program, Scholar Athlete
Northgate High School Sports Medicine | Lead Rehabilitation Specialist
Diablo Valley College | First Place Certificate in Business Pitch Competition
Northgate High School Varsity Soccer | Team Captain
Club Soccer | Team Captain