Daily Lesson Plan for TLE 9/11 – Common Competency

Front Office Services

Quarter 1 –Week 7- Day 1

I. Content Standards:
The learners should be able to understand of the safety guidelines when
handling FOS tools, equipment, and paraphernalia.
Performance Standards:
The learners should be able to demonstrates the correct use of FOS tools,
equipment, and paraphernalia in various tasks and activities.
Learning Competency:
Performing self - evaluation with regards to the use FOS tools, equipment, and
paraphernalia using rubrics. TLE_HEFS7/8UT-0ab-3
Learning Objectives:
1. develop an understanding of the proper use of FOS tools, equipment, and
paraphernalia.
2. analyze and reflect on one's performance in using FOS tools, equipment, and
paraphernalia.
3. Utilize the rubric criteria to assess and judge the correct application,
handling, and storage of FOS tools, equipment, and paraphernalia.

II. Topic: Mastering the Use of FOS Tools, Equipment and Paraphernalia
Subject Area: TLE 9/11 – Front Office Services
Materials:
-PowerPoint presentation/Slides on the lesson content
- Handouts for rubrics for self-evaluation
- Practical tools and equipment used in the workplace
III. Procedures:

TEACHER’S ACTIVITY STUDENT’S ACTYIVITY

Preliminaries:
 Call a student to lead the (Prayer)
prayer
 Greet the students and ask
their feelings
 Check the attendance
 Establish classroom rules

ELICIT

Let's evaluate your understanding of the

previous lesson before moving on to the Activity 1: Charades activity
next one. Direction:

1. Divide the class into groups of 5-6 students.

2. Ask each group to brainstorm keywords or
phrases related to the proper usage of tools,
equipment, and paraphernalia.
3. Each group will write their chosen keywords on
slips of paper and then fold them up and place
them in a jar.
4. One student from each group will take turns
picking out a slip of paper from the jar and then
act out the keyword or phrase. The other students
in their group have to guess the keyword or
phrase correctly.

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 5. Once the group has guessed correctly, the
acting student can pick out another slip of paper
from the jar and continue the game until all slips
of paper have been used up.
6. Once all groups have finished their turns, the
teacher can lead a discussion to reinforce the
proper usage of tools, equipment, and
paraphernalia that were acted out.

For the time being, let us develop

greater proficiency in the proper
utilization and maintenance of the
various tools, equipment, and
paraphernalia employed in FOS.

Lesson Proper:

A. Explore
Mastering the use of FOS tools, (Slide show presentation)
equipment and paraphernalia is an Mastering the use of FOS tools, equipment, and
essential component of successful paraphernalia in FOS.
scientific inquiry, experimentation
and research. FOS refers to the
laboratory equipment, materials, and
supplies that are necessary to carry
out an investigation or experiment
accurately and safely.

Observe the slideshow presentation

carefully and take note of important
keywords related to the topic. After
the presentation.

Follow-up Question:

1.What are the different types of

tools, equipment, and paraphernalia
used in FOS?
2. Why is it important to properly
clean and store tools, equipment, Student: answers may vary
and paraphernalia in FOS?
3. What are the common mistakes in
handling and maintaining tools,
equipment, and paraphernalia in
FOS?
4. How often should tools,
equipment, and paraphernalia be
cleaned and stored in FOS?
5. What are the consequences of not
following the proper procedures in
using and maintaining tools,
equipment, and paraphernalia in
FOS?

ACTIVITY 2: PROBLEM-SOLVING ACTIVITY 2:

CHALLENGE
Divide the students into four groups
and have them role-play a scenario
in which a guest arrives at the hotel,
but their pre-paid reservation cannot
Scenario: You are a front desk agent at a hotel,
and a guest has just arrived and wants to check-
in. The guest has made a pre-paid reservation,
but you can't find the reservation in the system.
Problem-solving Challenge: Using FOS tools and

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be found in the system. Provide each
group with a checklist to guide their
approach in problem-solving. Direct
the groups to use their checklist
through the problem-solving
process, while the teacher observes
their performance to ensure that
they are following the required steps.
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equipment, analyze and reflect on your
performance in handling the guest's check-in and
resolving the issue.
CHECKLIST
NOT
STATEMENT APPLIED?
APPLIED?
1. Verify the guest's
identity and reservation
details, such as name and
check-in dates
2. Check the hotel's
reservation system to
locate the reservation.
3. If the reservation is not
found, check the system
for any duplicate
reservations or
cancellations made by the
guest.
4. Contact the
reservations department
or other staff members for
assistance in locating the
reservation.
5. If the reservation
cannot be located,
apologize to the guest and
offer alternative solutions
such as booking the guest
in another room or
providing a refund.
6. Document the issue in
the hotel's system and
report it to the appropriate
personnel.
7. Analyze the situation
and identify any issues or
challenges that arose
during the check-in
process.
8. Reflect on your
performance in using FOS
tools and equipment to
resolve the issue.
9. Identify areas for
improvement and consider
how you can apply what
you learned to future
situations.
10. Seek feedback from
the guest to determine
their level of satisfaction
with the resolution of the
issue.
 B. DEEPEN
Activity 3 - World Café Exercise:

Arrange five café stations in separate

areas of the room. Divide the students
into five groups and direct them to rotate
to each café station for research
purposes. Instruct the students to bring a
notebook and pen for note taking. Group
1 will begin at Café 1, Group 2 at Café 2,
Group 3 at Café 3, Group 4 at Café 4,
and Group 5 at Café 5. Allocate one
minute for each group to conduct
research at each café before moving onto
the next one. It is important to remind
students to move when instructed to do
so.

C. TRANSFER

Video Analysis Activity

Watch until the end of the video,
then identify the types of
measurement and calculation used
in FOS.

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As a future front office attendant,
does topics discussed in this lesson
important?

IV- GENERALIZATION

1. How do you calculate the

occupancy percentage for a hotel
using the average daily rate and the
number of rooms sold?

2. How do you calculate the revenue

per available room (RevPAR) for a
hotel, and why is this metric
important for measuring
performance?

IV. EVALUATION

Student: Yes, I understood the class and gained

new knowledge about mensuration in Front Office
Services.

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V. ASSIGNEMENT

Scenario:
You work as a receptionist at a hotel that has
various room categories and a variety of pricing
options that vary throughout the year. A guest
wants to book a room for three nights, and his
preferred room category is Deluxe, which has a
nightly rate of P250.00. However, you can offer
him a 20% discount off the nightly rate if he
agrees to prepay for his stay. In addition, you
need to add a 13% sales tax to his final rate.

Students: The final rate for the guest's three-

night stay in a Deluxe room would be calculated
as follows:

Nightly rate for Deluxe room = P250.00

Discounted rate = 20% * P250.00 = P50.00

(Discounted rate per night = P250.00 - P50.00 =
P200.00)

Total discounted rate for three nights = 3 *

P200.00 = P600.00

Sales tax = 13% of the discounted rate = 13% *

P600.00 = P78.00

Final rate for the guest's three-night stay in a

Deluxe room, including the 20% discount and
13% sales tax, would be P678.00.

Therefore, the guest's final rate for a three-night

stay in a Deluxe room, including the discount and
sales tax, would be P678.00.

Rubrics of Performance
Criteria Score
Accuracy and 20
correctness of the final
rate calculation
Clarity and 10
organization of the
presenting the report.
Total 30 pionts

Student:Answer may vary

Link: https://www.youtube.com/watch?
v=29l8NLG0oXw

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 Students: answers may vary

Students: Answers may vary

1 Which of the following best defines mensuration in Front

Office Services?
a) The process of calculating occupancy rates
b) The calculation of average room rates
c) The measurement and calculation of physical dimensions
in the hotel
d) The calculation of revenue generated by the Front Office

2. What are the types of measurements commonly used in

Front Office Services?
a) Length, width, and height
b) Revenue, occupancy, and average rate
c) Square footage, square meters, and volume
d) All of the above

3. When calculating occupancy rate, which formula is used?

a) Total revenue divided by number of occupied rooms
b) Total rooms divided by number of occupied rooms
c) Number of occupied rooms divided by total rooms
d) Total revenue divided by total rooms

4. Which basic calculation is commonly used in Front Office

Services to calculate revenue?
a) Multiplication
b) Division
c) Addition
d) Subtraction
5. Which of the following calculations can help determine
the average room rate?
A) Total rooms revenue / total rooms sold
B) Total rooms revenue / total number of rooms
C) Total rooms sold / total number of rooms
D) Total rooms occupied / total rooms available

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 Research about the FRONT OFFICE FORMULA

Prepared by:

GARLO L. ESCUADRO
Teacher I