Project Charter: [Tablets implementation]

DATE: [05/25/2023]

Project Summary

Sauce & Spoon is a local restaurant chain specializing in scratch-to-table cuisine and
committed to partnering with local farmers and suppliers

The purpose of this project is rolling out tabletop menu tablets to assist customers
with quick, easy ordering options.

Project Goals

● Cut food waste by 25% by the end of Q2 by reducing returns of food

● Cut return of food by 25% by the end of Q2 by implementation of the tablets
● Reduce table turn time by 30 minutes by the end of Q2 by taking orders with
the tablets
● Increase daily guest counts by 10% by the end of Q2 by reducing the table turn
time
● Increase appetizer sales by 15% by the end of Q2 by suggesting appetizers
and providing coupons
● Improve of the kitchen staff satisfaction by the end of Q4 measuring that at
least 80% percent of the crew remains working assuring them less amount of
work by cutting returns of food and waste by 25%

Deliverables

● Training for all the staff on the new system

 ● Implementation of the tablets
● Update of the website
● New menu design
● Implementation of the software that allows customer to order, the staff check
the orders and review the KPI´s
● Training to the servers on appetizers and on the way to offer them
● Appetizers Coupons

Scope and Exclusion

In-Scope:
● Menu design
● Training for the staff
● Implementation of the tablets
● Implementation of the software
● Appetizers coupons
● Update of website

Out-of-Scope:
● Change of return policy
● Hiring new assistant managers

Benefits & Costs

Benefits:
● Update of website
● New menu design
● Cut food waste by 25%
● Cut return of food by 25%
● Reduce table turn time by 30
● Increase daily guest counts by 10%
● Reduce of the kitchen staff quitting
● Increase appetizer sales by 15%

Costs:
● Training materials and fees $10,000
● Hardware and software implementation across locations $30,000
● Maintenance $5,000
 ● Update website and menu design fee $5,000
● Other $550

Total Budget $50,550

Appendix:

● Misalignment with the change policy is resolve by setting it out of scope

● Misalignment with the kitchen staff satisfaction is resolved by setting that as a
goal
● Misalignment with the update of items out of stock is resolved by feature in the
system to set an item as out of stock
● Misalignment with branding is resolved by setting the same in the tablets as in
the hard menus