MINUTES OF MORNING BRIEFING

FRIDAY, 27 OCTOBER 2023 at PUTERI MEETING ROOM, DLR

Attendance
Muhd. Fadhil Abdullah (GM) – General Manager
Hairrudin Fadzli (EAM) – Executive Assistant Manager
Tailend Muchi (TM) – Purchasing Officer
Andriano Misno (AM) – Executive Sous Chef
Hasimah Kipli (HK) – HR Executive
Rafael Ashraf (RA) – Asst. Front Office Manager
Nora Anizza (NA) – Asst. Front Office Manager
Hudson Rimet (HR) - Revenue Officer
Suzanmaia Arip (SUZ) – Finance Executive
Mohd Shahrizean (MSA) – Sales Executive
Absent (with excused)
Christina Hiner Peter (OM) – Operations Manager
Shamsudin Ali (SA) – Executive Housekeeper
Matters
1. Front Office (FO)
Naperi Jalin (NJ) – Head Chef
Handi Wander (HW) – F&B Manager
Mark Mabin (MM) – Engineering Assistant Manager
Mohd Shefri (MS) – Senior Security Officer
Elfizza Hassan (EL) – HR Executive
Corina Hamdan (CH) – HSKP Services Officer
Kantan Tom (KT) – HSKP Services Officer
Rita Dundong (RD) – Recreation & Pool Manager
Shila Johari (SJ) – PA to General Manager
Aizat Nazmi (AN) – IT Executive
Suzie Ata (SZA) – Sales Manager
Action by/ Reported by
Remarks respective DHs

1.1 GROUP: Info HR

Today’s arrival Check in/out # of rooms
Nil.

Group in-house Check in/out # of rooms

Nil.

Group departure Check in/out # of rooms

Nil.

1.2 VIP: Info HR

Today’s arrival Check out Room No.
Mr. Jaffri bin Lias 28/10/23 2115
YB Datuk Liwan Lagang 28/10/23 1001
YB Datuk Dr. Haji Abdul
Rahman Bin Haji Junaidi 28/10/23 1004
YB Dato Sri Haji Julaihi Bin
Haji Narawi

Today’s in-house Check out Room No.

MOD 28/10/23 2035
Ms. Laura Burn 28/10/23 2031
Mr. Dieter Fraas 29/10/23 1002
 VIP departure Check out Room No.
Nil.

1.3 DM Log:
1.3.1 Overall, ops went smoothly without any major Info HR
incidents/complaints from in-house guests.

1.4 Others:
1.4.1 RM35 per person for breakfast portion to be reversed out from Info
rooms for any groups checking in or any groups moved from DBR
to DLR.

1.4.2 The direct booking rates must be lower than OTAs rate as Info
reminded by GM.

1.4.3 FO team to highlight to F&B for any bookers that booked the F&B
Weekdays Hot Deals promotion. If it is more than 10 rooms,
buffet to be served at Executive Lounge. Any below than 10
rooms, to be served by set.

1.5 Pending Follow-Up Minutes:

Nil.

2. Reservation (RSVN)

2.1 Today’s Forecast

Info NA
Occupancy : 10.00%
ARR (RM) : 524.00
Rev Par (RM) : 52.40

2.2 Occupancy Forecast:

Date Day Occ % ARR Rev Remarks Info NA

Par
28/10 Sat 21.80% 566.00 123.81 Nil
29/10 Sun 2.50% 447.28 11.00 Nil
30/10 Mon 0.00% 0.00 0.00 Nil

3. Catering & Events (C&E)

3.1 Today’s Functions:

Group # of pax Type of event Info MSA

Nil.

4. Account (ACC)
Deadlines:
4.1 Other:
4.1.1 To give a copy of the activity listings from the ATV vendor to GM. Info SUZ

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 4.1.2 To inform Mr. Dominic to write an email to Puan Asma regarding Info
the food check allowance for the board of directors and cc the
email to Mr. Mark Ferguson and Ms. Rose Farida whether can
utilize it under DBR.

4.1.3 As highlighted, the room cost for MODs is high as the amenities is HSKP
expensive. – GM instructed to used DBR amenities for MODs
room.

4.2 Pending Follow-Up Minute

Nil.

5. Human Resources (HR)

5.1 Number of staff working 86/132 Info EL

% of associates working 65%
% of associates on Annual Leave, Sick 35%
Leave, Off Day etc.

Deadlines:
5.2 HR Matters:
5.2.1 Management on duty (MOD) on:

Date/Day MOD’s Info EL

27/10/23, (Fri) Suzanmaia Arip
28/10/23, (Sat) Ezayna Belon
29/10/23, (Sun) Hasimah Kipli

5.2.2 Activity/Matters:
• Activity
o Nil.

• Resignation
o Abg. Fakhrul Syakirin – Kitchen Department
Reason: Better offer at Pullman Hotel

• Recruitment
o Nil.

5.3 Others:
5.3.1 To call HR at Pullman Hotel to recommend them to do urine test Info
for Abg Fakhrul Syakirin. – HR will advised him to complete the
HALAL set up before resigning.

5.4 Pending Follow-Up Minutes:

5.4.1 As of 25/9/23:
i. To put a dummy CCTV camera in front of male locker 1/10/23
room. (Pending)

5.4.2 As of 6/10/23:
i. To update the additional (1) staff that is above staffing 6/10/23

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 budget of 121. (Pending)

6. Food & Beverage, Kitchen & Banquet (F&B and KIT)

Deadlines:
6.1 Food & Beverage:
6.1.1 F&B team is setting up the function room for Kementerian Utiliti Info HW
group.

6.2 Pending Follow-Up Minutes:

Nil.

6.3 Kitchen:
6.3.1 Kitchen team is preparing for the meal arrangements for in-house Info AM
group function. – GM reminded to ensure the food is well
prepared.

6.4 Pending Follow-Up Minutes:

6.4.1 As of 11/10/23:
i. To purchase ice bucket. To Purchase

7. Housekeeping (HSKP)

7.1 Staff on Duty: -

Location: # Of Staff working Info KT
Chambermaid 4
Supervisor 2
Laundry 3
Public Area 2

Others: -
Description: # Number of Rooms
Arrival 9
Departure 6
Occupied 14

7.2 Rooms/Public Area:

7.2.1 On Going Project : Info KT
i. Deep cleaning for vacant rooms arrival
ii. Mopping corridor floor at both wings

7.2.2 Total of ‘OOO’ Rooms :2

7.2.3 Total of ‘OOS’ Rooms : 51

7.2.4 Spring-cleaning room for today : Nil

7.2.5 To ensure the rooms is always ready for guest to checking in. Info

7.2.6 Wyntronix supplier will be sending out (8) nos of safe box to the Info
resort.

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 7.2.7 PR/PO for Christmas tree decoration has been raised. Info

7.2.8 To ensure the soap dish ordered is quality and to check on the Info
material.

7.2.9 The tissue box quotation price is still pending. – GM advised to Info
order via Shopee if the supplier delayed the quote.

7.3 Pending Follow-Up Minutes:

7.3.1 As of 4/10/23:
i. To order urinal plastic protector for washrooms. To Purchase
ii. To put in the ‘Ambi Pur’ air freshener spray inside all To Purchase
washrooms.

7.4 Laundry:

Date/Day Occ % Total (RM) Info KT

25/10, (Wed) 1.30% 178.25
26/10, (Thu) 5.63% 330.35

MTD 4,684.15
YTD 26,067.76
7.5
Pending Follow-Up Minutes:
Nil.

7.6 Recreations: Info RD

7.6.1 Recreation revenue for 26/10/23: Nil.
ENG
7.6.2 Pickleball court project is still in progress and expected to be
completed by November 2023. – ENG to assist on the
maintenance works.

7.7 Pending Follow-Up Minutes:

7.7.1 As of 3/7/2023: (Pending)
i. Rubbish bin for public area. SA mentioned wanting to borrow
from DBR and still waiting for the order from KL.

7.7.2 As of 15/9/23: (Pending)

i. To find a suitable area for pool towel counter.

Landscape:
7.8 7.8.1 No. of staff on duty :5 Info KT

Info
7.8.2 Today’s landscaping project:
i. Check cleanliness at Luxe & Serene wing
ii. Blower dry leaves from lobby to main gate area
iii. Watering potted plants at lobby, The Rasa, Horizon,
Puteri Ballroom terrace, poolside, Executive Lounge
iv. Follow up MOD comments

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7.9 Pending Follow-Up Minutes:
Nil.

8. Engineering (ENG)

8.1 Utilities Consumption:

Date/Day Occ % Electricity (RM) Water (RM) Info MM
25/10, (Wed) 1.30% 1,817.20 20.16
26/10, (Thu) 5.63% 1,736.90 17.28

8.2 Air conditioning servicing record:

Period-to-date
Balance
Total • Nil.

8.3 Maintenance Request (MRS) record:

Total Request 0
Outstanding 0
Remarks • Nil.

Deadlines:
8.4 Staff Manning:
8.4.1 Staff on duty :6 Info MM

8.4.2 Supervisor on duty

8.00am – 4.00pm :2
2.00pm – 8.00pm :3
4.00pm – 12.00am :1

8.5 Others:
8.5.1 AV training for the Ballroom will be done by NSC today. Banquet
Info
staff to join the training.
8.6
Pending Follow-Up Minutes:
8.6.1 As of 27/9/23:
i. To install a timer at the transformer switches for pool. By 6/10/23
6.00am to be switch on and by 11.00pm to be switch off. (Pending)
As instructed by GM, to install additional of (1) unit of
the exhaust fan or to change the existing ones with a
bigger capacity.
6/10/23: MM had informed the contractor to change the
exhaust fan to a bigger capacity. GM informed to find
exhaust fan with a 4 blades and 90 angle points.

9. Sales & Marketing (SALES)

Deadline:
9.1 Matters

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 Nil. MSA

9.2 Pending Follow-Up Minutes:

9.2.1 As of 24/7/2023:
i. Marketing Plan 2024 for DBR and DLR. (Pending)

10. Purchasing (PCH)

Deadline:
10.1 Matters:
Nil. TM

10.2 Pending Follow-Up Minutes:

10.2.1 As of 9/6/2023:
i. PC will be followed up by tomorrow. The cover letter needs to (Pending)
be sign and follow up as well and MC need to find the cover
letter.

10.2.2 As of 26/6/2023:
i. MC need to find small table and with dining chair but need to (Pending)
match with the furniture.

ii. MC needs to find quotation for non-slippery mat especially for (Pending)
VIP bathtub.
As at today, MC mentioned that SK Hardware might have non-
slippery mat and must get it before noon today- just received 3
quotation and just raise PR- waiting for item to coming-arrival
07/08/23

10.2.3 As of 6/10/23:
i. To get a quotation for umbrella holder – with wrapping 10/10/23
plastic bag for the lobby area. (Pending)

11. Information Technology (IT)

Deadline:
11.1 Matters:
Nil. Info NO
REPRESENTATIVE
11.2 Pending Follow-Up Minutes:
11.2.1 As of
To pass the access card to HR and each staff needs to sign the HR
letter of acknowledgement receiving the card. Any loss of card is
penalty to RM200 and 2nd time will be issued with warning letter. –
HR to take note.

12. Security (SEC)

Deadline:
12.1 Matters:
12.1.1 No. of staff on duty :8 Info MS
• Morning :2

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 • Afternoon :2
• Night :2

12.1.2 Security Rounding Report:

Date/Day Morning Afternoon Night Info

25/10, (Wed) 5 6 6
26/10, (Thu) 5 6 6
Remarks • Overall, ops went smoothly, and no
accident/incident reported.

12.1.3 No. of visitor pass issued : Nil Info

Extra revenue gained from extra rooms : Nil

12.1.4 No. of walk-in voucher :5

Total revenue : RM150.00

12.2 Others:
Nil.

12.3 Pending Follow-Up Minutes:

Nil.

13. Guest Feedback Survey

13.1 Nil. (Guest Feedback

Survey system has
13.2 Others: not been initiated)
Nil.

14. General Information / Others

14.1 Top Innovation Winner Award 2023

• DBR has been awarded with this award by 5 Pilar Media Info GM
Communication with the aspects of quality, dedication, credibility,
and innovation towards the society. The awards will be presented
on:
Date : 24/11/23, (Friday)
Time : 6.30pm
Venue : Sunlake Hotel – Jakarta
(SJ to register accordingly and prepare the travelling documents
accordingly)

This minute is prepared by:

Shila Johari
PA to General Manager

There being no other business, the meeting was adjourned at 11:31am. The next meeting will be on Monday,
30/10/2023 @ 10:00am at Puteri Meeting Room.

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