Job Title: Sr.

Staff, TPM I
Job Level: Director
Org: eCommerce Engineering
Location: Seoul, Korea
👉Moving to Korea, Expat Relocation Support 👉Moving to Korea, Broadening Perspective
👉The Wise Coupang Life of Foreigners 👉International education for kids
👉Enjoying Korean environment 👉Korea’s health system
👉Daily life of an Expat in Korea 👉Korea’s public transportation system

About Coupang

We exist to wow our customers. We k now we’re doing t he right t hing when we hear our cust omers
say, “How did we ever live without Coupang?” Born out of an obsession to make s hopping, eating, and
living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from
the ground up. We are one of the f astest-growing e-commerce companies that established an
unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud t o have the best of bot h worlds — a st artup cult ure wit h the resources of a large global
public company. This fuels us to continue our growth and launch new services at the speed we have
been since our inception. We are all entrepreneurial surrounded by opportunities to drive new
initiatives and innovations. At our core, we are bold and ambitious people t hat like to get our hands
dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and
the company grow every day.

Our mission t o build the future of commerce is real. We push the boundaries of what’s possible to
solve problems and break traditional trade-offs. Join Coupang now to create an epic experience in this
always-on, high-tech, and hyper-connected world.

About eCommerce Engineering Org

eCommerce Engineering Org aims to reshape our customer’s shopping experience,
ultimately making them say, “How did I ever live without Coupang”. Created by
strong engineering team from different skillsets out of global talents, eCommerce
Engineering is evolving at an unparalleled pace to become the world class
eCommerce Platform in the markets we serve.

eCommerce Engineering is the biggest tech organization at Coupang. It is responsible

for Coupang core eCommerce services, Q-commerce business, newly emerging
business services that are growing and expanding like Coupang Eats (Coupang’s on-
demand food delivery service), Coupang Fresh (Coupang’s famous fresh products
delivery service)...etc., other confidential businesses, any new business services going
through incubation, along with international eCommerce expansion efforts (ex.
Taiwan operations).

It’s vision is to build the world class eCommerce Platform by obsessing over reliable
and effortlessly shopping experiences, through a highly productive engineering team.
Our core values are Customer Focus, Ownership and Collaborative.

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Role Overview:
In this role, you will be the main driving force behind one of the biggest tech organizations in Coupang
– eCommerce Engineering.
• Drive Coupang’s strategic projects and technical initiatives across the company, directly or
indirectly impacts millions of customers’ life.
• End-to-end responsibility: from diagnostic and strategy development to execution and
accountability for quarterly and annual goals.
• High exposure to various tech and business leaders depending on the focus project

Key Responsibilities:
• Develop new tools and process to support the strategic direction of the organization
• Create and manage long-term goals of the organization
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member
performance
• Prioritize programs and activities in accordance with the mission and goals of the organization.
• Act as an internal accelerator across multiple organization to help implementation of new tools
and processes.
• Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable
solutions and resolutions.
• Identify systems needs and/or define process to improve efficiency and enable scalability.
• Define metrics to measure the efficacy of internal resources and lead teams to improve metrics
by making modification to current processes.
• Use data to inform system needs and prioritize system requirements.

Essential Qualifications:

• 10+ years of strategic or/and business development experience.

• Experience in challenging problem solving, deep diving into an issue, identifying root - causes and
suggesting realistic solutions.
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to
senior leadership.
• Experience working with large sets of structured and unstructured data and synthesizing into
business insights.
• High standards and a bias toward action.
• Expert communication and interpersonal skills, must be able to run meetings and work streams
with senior leadership across the company.
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast - paced and
dynamic environment; effective multi-tasking skills are vital.
• Leadership experience.
• Excellent skills in Microsoft Excel and Power Point.
• BA / BS degree

Coupang Leadership Principles

Wow the Customer
Company-wide Perspective Simplify
Ruthless Prioritization
Dive Deep
Think Systematically
Disagree and Commit Influence without Authority
Learn Voraciously
Hire and Develop the Best Demand Excellence
Deliver Results with Grit Hate Waste
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Aim High and Find a Way Move with Urgency