Rooms Division Manager Job Description

Our growing company is looking to fill the role of rooms division manager. If you are
looking for an exciting place to work, please take a look at the list of qualifications below.

Responsibilities for rooms division manager

• Contributes to the yield team regarding strategic planning and market positioning
• Works with the DLAM on business plans, growth initiatives and strategic direction
• Ensures that the individual BU’s are focused on daily labor, expense and revenue
management
• Prepares Lodging BU’s 14542 & 14544 monthly Variance and Forecast Templates
• Manages J.I.T
• Analyzes and assesses BU(s) capital needs in order to prepare BU(s) capital requests
in concert with the DLAM and Lodging divisional needs
• Ensures all day-to-day Front Desk and Housekeeping Operations are of the highest
quality and according to established SOP’s
• Ensures BU’s are adhering to privacy best practices including Intrawest Privacy Policy
and Employee Privacy Policy
• Reviews and oversees the implementation of all training and development programs
in the Front Desk and Housekeeping Departments including QA
• Works directly with the Homeowner Relations Manager to ensure all owner requests,
needs and issues are addressed within a timely manner

Qualifications for rooms division manager

• Train Receptionists/Cashiers and supervise them in the performance of their duties
• Duty Meals
• Assists the DLAM with communication to the HOA Property Managers to ensure
alignment of service and expectations
• Ensures that “non-negotiable” service components are adhered to in all areas of BU(s)
• Strives to exceed guest and owner expectations
• Uses the Lodging divisional work order system (currently HotSOS) to log all
owner/guest requests received and completed or to dispatch appropriate team
members