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Introduction
HOSPITALITY INDUSTRY
• Good grooming is an essential aspect of the
GROOMING STANDARDS hospitality industry. It reflects professionalism,
attention to detail, and creates a positive
impression on guests. This presentation will
highlight the key grooming standards that
should be followed in the hospitality sector.

What is grooming? Grooming includes

• Grooming It’s the method of making yourself
look good and clean. The things you do to make • Personal Hygiene.
yourself tidy and pleasant, and your appearance. • Uniform & Dress Code.
Our looks are a sign of who we are. Our
grooming should build a professional workplace • Hair & Facial Hair.
picture, and we must be attentive to our
• Makeup & Jewelry.
appearance and location. Grooming is a blend of
style and discipline. It is to project to our • Personal Fragnance.
esteemed costumers an image of the culture and
ethics of the organization that is our guests. • Posture & Body Language.

• Personal Presentation.

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Personal Hygiene
• Regular showering and maintaining cleanliness are
crucial.

• Maintaining fresh breath by brushing teeth regularly and

using mouth wash.

• Clean and trimmed nails to avoid a unkempt appearance.

• Regular hair washing and neatly styled hair.

• Clean shaving or maintaining decent well trimmed

beards.

Uniform and Dress Code

• Wearing a clean and properly fitted uniform that
represents the establishment.

• Uniforms should be in good condition without stains

or wrinkles.

• Name tags or badges should be worn for

identification purposes.

• Proper footwear that is comfortable and in good

condition.

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Male Grooming Standard

Male Hair Style Standard

Hair and Facial Hair
• Hair should be well-groomed and styled appropriately.

• Female should make a hair bun and use hair bun net.

• Long hair should be tied back for those handling food or

in customer-facing roles.

• Facial hair should be neatly trimmed and well-

maintained.

• Facial hair should not be excessive or unhygienic.

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Female Hair Style Standard

Makeup and Jewelry
• Makeup should be natural and not excessive.

• Nails should be clean and well-maintained, with

minimal or no nail polish.

• Jewelry should be minimal and decent, avoiding

excessive or distracting accessories.

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Personal Fragrance
• Avoid using strong perfumes or colognes that
may cause discomfort to guests.

• Opt for a light and pleasant fragrance, if used at

all.

• Maintain personal cleanliness to ensure a fresh

scent.

Posture and Body Language Personal Presentation

• Maintain good posture to project confidence and • Be well-rested and maintain a healthy
professionalism. appearance.

• Avoid slouching or fidgeting while interacting • Stay physically fit and maintain a good level of
with guests. personal fitness.

• Maintain eye contact and smile to establish a • Stay updated with the latest grooming trends
welcoming atmosphere. and techniques.

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THANK YOU

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 GROOMING STANDARD

What Is It?
Skills, experience and qualifications are important, but so is our grooming. Our appearance is a
statement of who we are. Our grooming should create a professional image at work and we have to be
attentive to our appearance and posture. Grooming is the combination of style and discipline. It is to
project an image of organization’s culture and ethics to our esteemed costumers which is our guests.
It also enhances the personality of employee, character of an organization and value of the company.

Why Is It Important?
First impression that will create lasting impression. It is also essential to make ourselves feel good and
confident. If we feel good about ourselves, everything goes better.

How Can We Do It?

We can keep ourselves looking fresh and professional by paying a good attention to:
a) Our dress and/or uniform
b) Our hair
c) Make-up
d) Nails
e) Breath
f) Body Fragrance
g) Expression and Body Language
Here are some grooming tips that might be useful for us who work in a hotel or any hospitality industry:

Hotel’s Generic Grooming Policy

a) Hair: Clean, trimmed and neatly combed or arranged.
b) Facial Hair (men only): Freshly shaved, mustache or beard neatly trimmed.
c) Fingernails: Neat, clean and trimmed.
d) Breath: Beware of foods which may leave breath odor. Beware of tobacco, alcohol and coffee odor.
Use a breath mint if needed.
e) Body: Freshly bathed/ showered. Use deodorant.
f) Make-up (women only): Use sparingly and be natural looking.
g) Perfumes/Colognes/After-Shave: Use sparingly or none at all. Your scent should not linger after you
leave.
Personal Hygiene and Sanitation
Every hotel employee has to really pay a good attention to his/her personal hygiene and self sanitation,
outside or within the working environment. Here’s how:
1) Shower twice, daily.
2) Use deodorant or perfume fairly, our scent should not linger after we leave.
3) Shave or remove facial hair daily for male associates.
4) Shave legs and underarms for female associates.
5) Brush our teeth periodically during shower, after each meal and after having some cigarettes. Use
mouth freshener if necessary.
6) Maintain our health by checking up to a doctor periodically.
7) Wash our hands after each activity, especially after going to the toilet, before and after each meal
and cigarettes, and before going back to our activities. Washing our hands is also very important before
we handle any foods.

Uniform and Name Tag

Uniform is our company’s identity that we have to represent positively. We need to keep our uniform
clean, tidy and free of stains and tears.
Nametags make life easier for our guests and for our fellow associates. To guests, our nametags show
that we are someone they can ask for assistance. To fellow employees, it helps create a positive
environment when we call each other by name.

Hair
Our haircut must always be properly maintained in a neat condition. We need to shampoo at least once
every couple of days and most importantly, we need to keep our natural hair color. Other things that
we need to consider are:
1) Utilization of hair wig is not allowed.
2) No hair-doing in the working area, especially not in front of our guests.
3) Hair bangs must be kept above eye-brows, no hair covering your eyes.
4) Hair accessories must be kept simple and black in color.

Shoes, Socks and Hosiery

Appropriately, we need to use:
1) Simple plain black socks and hosieries.
2) Plain black lace style or plain black slip on style shoes with low heels.
3) Non-slip sole to avoid injury.
4) No sandals, open toed or strap shoes are permitted.
5) Well-polished shoes at all time.

Belt
Only plain simple black leather belts are allowed.

Nail
Only clean, trimmed and well-manicured finger nails are allowed.
1) Nail longer than the fingertips are not permitted.
2) Artificial nails and nail arts are not permitted.
3) Only clear or natural nail polish is permitted.

Make Up
1) Present a polished, professional, five-star image.
2) Look natural, be well applied, with no garish colors.
3) Earth and Natural Color is highly recommended.

Teeth Braces
Only clear and silver braces are allowed.
Eye Glasses and Contact Lenses
Only plain simple black, brown or silver framed eyeglasses with clear lens are permitted, as well as only
clear contact lenses are too.

Jewelry
Here’s how hotels or hospitality industries usually make the rules on jewelry:
1) Wedding & engagement ring is permitted
2) One additional regular ring also permitted
3) Simple in model
4) Plain, no stone/ diamond/ other additional material
5) Gold, silver, or its combination color only.
6) Large bulky rings & rows of rings on each hand are not permitted
7) Toe rings are not permitted

Tattoo and Piercing

Visible body piercing and tattoo are not permitted. Face or tongue or other visible body piercings must
be removed before commencing every shift.

Industry Expectation
Companies and organizations in the field of hospitality expect that their whole employees will
demonstrate their understanding on “how to keep our personal appearance always neat and clean“.
This demonstration shall improve our self-confidence as employees as well as our concerns on personal
cleanliness and hygiene, especially for food handlers.

Here are Reasons why Grooming is important in the Hotel

industry
1. First Impression Matters: In the hospitality industry, first impressions are critical. A well-groomed
employee creates a positive impression on guests, building trust and confidence in the organization's
ability to deliver exceptional service.
2. Compliance with Health and Safety Regulations: Grooming practices, such as proper hand hygiene
and maintaining a clean appearance, are vital for complying with health and safety regulations. This
ensures the well-being of both employees and guests.
3. Boosts Employee Confidence and Morale: A well-groomed employee feels confident and takes pride
in their appearance, leading to increased job satisfaction and improved performance.
4. Cultural Sensitivity and Diversity: The hospitality industry caters to a diverse clientele with varying
cultural backgrounds. Grooming practices that respect cultural differences demonstrate the
organization's commitment to inclusivity and customer satisfaction.
5. Attention to Detail: Grooming is a reflection of an individual's attention to detail. In an industry
where every small detail contributes to the guest experience, a well-groomed employee sets the
tone for the level of service provided.
6. Creates a Sense of Professionalism and Discipline: Proper grooming instills a sense of
professionalism and discipline among employees, ensuring that they adhere to the organization's
standards and deliver consistent, high-quality service.
7. Supports Career Advancement: In the hospitality industry, grooming is considered an essential skill
for career advancement. Employees who take grooming seriously are often viewed as more
competent and dedicated, leading to better career opportunities.
8. Reflects the Organization's Values and Philosophy: An employee's grooming habits reflect the values
and philosophy of the organization they represent. A well-groomed workforce showcases the
organization's commitment to excellence and customer satisfaction.